I bought a bracelet and paid close to $700 for it. You would think it would not break within the first year. But it did, I contacted customer service and was told the warranty does not cover accide... See more
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I like all my jewelry I purchased from these guys trust me if you haven’t gotten anything from them you’re going to hate going elsewhere…. I’m not done with them yet I see more that I want … And want... See more
Great customer service, these guys are on the ball and they don’t play. Always treated me with the utmost respect and the quality of the products are fantastic. That paired with amazing customer servi... See more
Overall experience is 5 star. I purchased the necklace and pendent for my son for Christmas. Unfortunately, after two days of wearing the chain my son had an allergic reaction. Since, this was orde... See more
3.1
Average
403 reviews
Hasn’t replied to negative reviews
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Ordered a week ago and got the delivery…
Ordered a week ago and got the delivery yesterday the tennis chain was missing from inside inside the package. The wrapping and the package was untarnished but my chain was not inside. Waiting for a response to get this problem fixed!
June 6, 2023
Unprompted review
Haven’t received my order number
Haven’t received my order number, can’t track it or anything, supposed to be here today or tomorrow and if its not the size I wanted need to return but how can I do that without a receipt or number I signed up for emails n messages but naw no code, please info me Cuban white blue chain. EDIT: 2 days later icemob got ahold of me and had since then helped me, maybe faster customer service because a lot of money was missing n scared me but I can say I am relived they did their job well, I still want to buy my chain though
June 4, 2023
Unprompted review
The best chains in the game ⛓️🔥💎
Chain and pendant going crazy 🔥 these boys don’t play go get you some heat, I love the work y’all do fr, keep doing what y’all doing don’t let them stop you 🦉💎
June 4, 2023
Unprompted review
I still havent recieved my chain after…
I still havent recieved my chain after more than half a month… I do live in europe but come on..
June 3, 2023
Unprompted review
Everything was amazing
March 15, 2023
Unprompted review
Still have not received my purchase
May 30, 2023
Unprompted review
I haven’t received my package from…
I haven’t received my package from icemob. I paid for them. I need my chains
May 24, 2023
Unprompted review
U sent the wrong necklace it doesn't…
U sent the wrong necklace it doesn't match my bracelet I love the quality but it blew my whole experience because I wanted the matching iced out necklace to match....GOLD not SILVER
May 15, 2023
Unprompted review
Reply from Ice Mob
Hi Shane,
Thank you for bringing this issue to our attention, and we sincerely apologize for the mix-up with your order. We understand how important it is to have matching jewelry, and we are committed to making it right for you.
We assure you that we will process a replacement for the incorrect necklace immediately, and this time, we will ensure it perfectly matches your bracelet in gold, as you originally desired. Your satisfaction is our top priority, and we want to ensure your experience with us is nothing short of excellent.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We will reach out to you shortly with the details of the replacement process, including tracking information for your new necklace. If you have any further questions or concerns, please feel free to contact our customer support team, who will be more than happy to assist you.
Thank you for your patience and for giving us the opportunity to make things right. We look forward to providing you with the exceptional experience you deserve.
Best,
Jerome from Icemob
I never got my order and customer…
I never got my order and customer service wasn’t all that helpful
May 1, 2023
Unprompted review
Reply from Ice Mob
Hi Jo,
We sincerely apologize for the inconvenience you've experienced with your order, as well as any dissatisfaction you may have encountered while interacting with our customer service team.
We take your concerns seriously and want to rectify the situation promptly. In order to investigate this matter further and provide you with the assistance you need, we kindly request that you email our support team at support@icemob.co with your order number or any relevant details regarding your order. Our dedicated team will prioritize your case and work diligently to resolve it.
We understand the importance of timely and efficient customer service, and we regret that we did not meet your expectations in this regard. Rest assured that we will use your feedback to improve our services and ensure a better experience for all our customers.
Once again, we apologize for any inconvenience caused. Your satisfaction is important to us, and we appreciate your patience and cooperation. We are committed to addressing your concerns promptly, so please do not hesitate to reach out to us via email.
Thank you for your understanding, and we look forward to assisting you further.
Best,
Jerome from Icemob
Didn't even received my ice
May 14, 2023
Unprompted review
Reply from Ice Mob
Dear Robert,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced regarding your order. Please rest assured that we are actively addressing this issue and taking steps to rectify the situation.
After investigating your order, we found it is currently in transit and should arrive at your location soon. However, we understand the frustration caused by the delay, and we apologize for any inconvenience it may have caused you.
We value your business and want to ensure your satisfaction. Please be assured that we are actively monitoring the delivery progress and doing everything we can to expedite the process.
Once again, we apologize for any inconvenience this delay has caused you. We appreciate your understanding and patience. If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to our customer support at support@icemob.co.
Best,
Jerome from Icemob
Worth every penny
Everything is absolutely gorgeous. My only grievance is that i wish i bought the chain slightly longer, maybe 22 instead of 20. I got a fat neck, either way Alll products booming and all my homies been complimenting me im loving it
May 11, 2023
Unprompted review
my chain broke a week after i bought it
May 8, 2023
Unprompted review
Reply from Ice Mob
Dear Eren,
We appreciate you taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have faced with your recently purchased chain breaking just a week after your purchase. We understand how frustrating and disappointing this situation must be for you.
Please be assured that we take product quality and customer satisfaction very seriously. We want to make things right for you as quickly as possible. We will be sure to process a replacement for you. Please contact our dedicated customer support team at support@icemob.co. They are available to assist you throughout this process and provide any necessary support.
Once again, we apologize for the inconvenience you've experienced and thank you for your patience and understanding. We value your business and remain committed to providing you with a positive experience with our products.
Best regards,
Jerome from Icemob
Great product, would buy more
The chain was really nice and the design was really sleek that went well with most of my fits. Doesn't irritate the skin when worn for long durations, overall pretty good. Shipment and tracking was alittle annoying as I think it got lost in the post a few times. But the product was really nice and high quality.
May 7, 2023
Unprompted review
I haven’t received my product yet
May 6, 2023
Unprompted review
Reply from Ice Mob
Hi Josh,
We apologize for any inconvenience caused by the delay in receiving your product. However, according to the latest tracking information, it indicates that your product has been delivered.
We understand that situations like this can be frustrating, and we want to assist you further in resolving the issue. To provide you with the best support, we kindly ask you to reach out to our dedicated customer support team. They will be able to investigate the matter thoroughly and assist you with any concerns or questions you may have. Please send an email to support@icemob.co, and our team will promptly respond to your inquiry.
We appreciate your patience and understanding, and we are committed to ensuring your satisfaction with our services.
Best,
Jerome from Icemob
Where is my order??
I don’t even have it yet. Not much help if any on finding it either.
April 30, 2023
Unprompted review
Reply from Ice Mob
Hi Mike,
I'm sorry to hear that you are facing difficulties in finding your order and that you haven't received it yet. I understand how frustrating this can be, and I would like to help you resolve this issue as soon as possible.
To assist you better, please share your order details with us by emailing support@icemob.co. Our team will be more than happy to investigate the issue and provide you with a solution.
Once again, please accept our sincere apologies for any inconvenience caused. We truly value your patronage and hope to have the opportunity to serve you better in the future.
Thank you for your patience.
Best,
Jerome from Icemob
I’m in the UK
I’m in the UK. I want to purchase. It’s looks all good on line but these reviews are not encouraging.
April 28, 2023
Unprompted review
Reply from Ice Mob
Hi Kyrian,
Thank you for considering purchasing from us. I understand that you may have concerns regarding the quality of our products based on some of the reviews you have read online. I would like to take this opportunity to reassure you that our products are of the highest quality and are worth the investment.
We take great pride in the craftsmanship of our products and have a strict quality control process in place to ensure that each item meets our high standards. Our products are made using the best materials and are designed to be durable, long-lasting, and comfortable to wear.
We also have a dedicated customer service team who are available to assist you with any queries or concerns you may have, and we strive to provide excellent customer service to ensure your satisfaction.
We would be delighted to have you as a customer, and I assure you that you will not be disappointed with the quality of our products. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for considering us and we look forward to serving you.
Best regards,
Jerome from Icemob
Package was stolen
Package never arrived there was picture ups on my porch but the package was not there when I went to retrieve it.
April 28, 2023
Unprompted review
Reply from Ice Mob
Hi Cameron,
I am sorry for the inconvenience caused by the missing package, and I would like to let you know that we have initiated the process to send you a replacement package.
We understand the importance of timely delivery and customer satisfaction, and we want to ensure that you receive your order as soon as possible. Our team is working on processing the replacement, and we will provide you with the updated tracking information once it is available.
Please let us know if you have any further concerns or questions regarding your order. We appreciate your patience and understanding throughout this process.
Best regards,
Jerome from Icemob
The item that I received was very nice
The item that I received was very nice. The chain fit very well and had a clean shine to it. The only thing that I did not enjoy about this experience is that I paid for expedited service but it did not show up when it was promised. Thankfully, I was able to be compensated for my issue so overall it was a decent experience at best.
April 24, 2023
Unprompted review
Reply from Ice Mob
Hi John,
Thank you for your review, and we're glad to hear that you are happy with the item you received. However, we are sorry to hear that your experience with our expedited service did not meet your expectations. We understand how important it is to receive your order in a timely manner, especially when you have paid for expedited service.
We apologize for any inconvenience caused by the delay in your order, and we are glad that our compensation was able to make up for the inconvenience caused. We take full responsibility for this issue, and we will take measures to ensure that such situations do not occur in the future.
Thank you for bringing this to our attention. Your feedback is valuable to us, and it helps us improve our services. If you have any further concerns or feedback, please do not hesitate to contact us.
Once again, we apologize for any inconvenience caused and we appreciate your understanding.
Best regards,
Jerome from Icemob
Tarnished rings
I ordered two different rings, the Eternity diamond ring and the Baguette band. They both became tarnished. The baguette band was the first ring I put in a claim for the lifetime guarantee (which really isn't) and they sent me another ring and that one tarnished also, but you can only do a claim once with their lifetime guarantee so I didn't even bother with the other ring which turned my finger green.
In my opinion their jewelry or at least their rings are of low quality very low. So don't put them near any water or even sweat in them because they will definitely tarnish, and that's a guarantee. Garbage!!!
Thanks
Darryl
April 24, 2023
Unprompted review
Reply from Ice Mob
Dear Darryl,
We would like to apologize for any inconvenience caused by the tarnishing of your Eternity Diamond Ring and the Baguette Band. We are committed to providing our customers with high-quality jewelry that will last for years, and we understand your frustration with this situation.
Please allow us to make this right by sending you replacements for both rings as soon as possible. We want to assure you that we take the quality of our products seriously and will investigate the cause of the tarnishing to prevent any future occurrences.
Thank you for bringing this issue to our attention, and we appreciate your patience and understanding as we work to resolve this matter for you.
Best regards,
Jerome from Icemob
My bracelet came in broken I don’t know…
My bracelet came in broken I don’t know if it was because how the package came but I don’t blame this on you or anyone I just want to know how to get a new one without buying a new one
April 11, 2023
Unprompted review
Reply from Ice Mob
Dear Anthony,
Thank you for bringing to our attention the issue you experienced with the bracelet you received. We apologize for any inconvenience this may have caused you and we understand how frustrating it can be to receive a product that is not in good condition.
Please be assured that we take such matters seriously and we would like to assist you in getting a replacement for your broken bracelet as soon as possible. We are sorry for the inconvenience of having to get a new one, but we hope to make it as easy as possible for you.
Please contact our customer service team at support@icemob.co with your order information and a description of the issue. Our team will work with you to ensure a speedy resolution and get a new bracelet shipped to you as soon as possible.
Once again, please accept our apologies for any inconvenience caused. We appreciate your understanding and look forward to resolving this matter for you promptly.
Sincerely,
Jerome from Icemob
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