Icepacks4less Reviews 428

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often noting how well they meet their needs. The delivery service is frequently highlighted as swift and efficient, with many appreciating the prompt arrival of their orders. Reviewers also commend the overall service, describing it as excellent and hassle-free, making the ordering process smooth and easy. However, some customers experienced issues with delivery times, mentioning that they couldn't choose a specific slot and had to be home all day. A few people also received products that were either too small or not suitable for their specific needs, or experienced a delay in delivery.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and value,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and efficient... See more

Order

Clients share positive opinions on order. Customers found the ordering process easy and straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more

Company replied

Rated 5 out of 5 stars

"Quick and efficient service, and the delivery arrived the next day. Great value for money. I use this company all the time and will definitely use them again."

Company replied

Rated 5 out of 5 stars

I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

428 reviews

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Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Vivienne.
Happy to hear. We hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good site

Good site, easy to order and speedy delivery. All good. Ice packs themselves are ... ice packs. Smart, good size. Freeze!! Nothing much else to add really. They are what they are.

June 11, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Dawn. We are pleased to hear this.
Hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Would order again

I ordered a small and medium size ice / heat pack for shoulder pain and I find they are brilliant as you can pretty much mould the medium pack around your shoulder. Currently using them as ice packs. Would buy again.

June 4, 2023
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Reply from Icepacks4less

Fantastic to read this feedback, Tracy. We're so pleased you are happy with your ice packs & hope to see you again.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Karen. Hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to order.

Easy to order.
Website is easy to use, prices are right and delivery was super quick.

May 4, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Sarah.
Happy to hear this. Hope to see you again soon. Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

great product

great product, great service , great price

May 1, 2023
Icepacks4less logo

Reply from Icepacks4less

Great to hear, Georgia. Thank you for taking the time to review us.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great products...

April 18, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Stephen.
Hope to see you again soon. Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

What’s great service

What’s great service! Ordered, delivered and in situ within two days. Brilliant

April 13, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Mike.
Happy to hear! Hope to see you again soon. Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Lynne.
We are so happy to hear you are satisfied with your order. We hope to see you again soon. Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great service at a great price

Great service at a great price. Will be re-ordering again very soon.

April 2, 2023
Icepacks4less logo

Reply from Icepacks4less

Great to hear.
Thank you for the 5* review and we hope to see you again soon.
Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 4 out of 5 stars

Very quick delivery and good prices

Very quick delivery and good prices; but the instructions were minimal- I assumed for an expensive piece of kit it would have something more advanced than a gravity fill/empty system!

March 2, 2023
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Reply from Icepacks4less

Thank you for your feedback, Peta.
The items are fairly straightforward to use, but should you need further information, please do not hesitate to contact us. A member of our team will be happy to help you with any questions you have.
We hope you have a great day. Take care.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Brilliant service.

March 22, 2023
Icepacks4less logo

Reply from Icepacks4less

Amazing to hear, Chris.
Hope to see you again soon, take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

fast delivery

March 21, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Jane.
Happy to hear. We hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review! Happy to hear you are satisfied with your order. Hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Top marks and would use again

Super quick and easy incl the no fuss returns process (due to a mistake I made when ordering). Good value and the most flexible in terms of ordering specific components for the cryo cuff. Top marks. I’m very impressed with the team.

March 21, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for your review! We are happy to hear you are satisfied with your order and we hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

The pack was very expensive

I think the pack was very expensive as i did not realise it was one use only. Good buy if you need Ice pack when you are away from home. Also the covers are too small for the ice pack.

So an expensive useless buy for me.

March 2, 2023
Icepacks4less logo

Reply from Icepacks4less

We are sorry to hear this, Helen.
We can see from your order that the ice packs you purchased are 220 x 150mm, and their covers are 165 x 160mm, which is too small to fit your ice packs.
As our team member has suggested via email, we offer a free returns service if you wish to return the incorrect covers for a refund. Please do not hesitate to contact us and we can get this arranged for you.
Thank you!

Kind Regards,
IcePacks4Less Customer Service Team

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