Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more
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Review summary
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Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more
Company replied
Great customer service! Friendly helpful staff when I called them. Delivery time was very fast - ordered Friday lunchtime and it arrived by lunchtime the next day despite it being a bank holiday weeke... See more
Company replied
Items arrived when promised. Small issue with a manufacturing defect on one item which was immediately replaced. Very happy with all aspects of my purchase.
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Company details
- Physiotherapy Equipment Supplier
- First Aid Station
- Massage Therapist
- Medical Supply Store
- Sports Massage Therapist
About Icepacks4less
Written by the company
IcePacks4Less
Written by the company
- UK's leading specialist in hot and cold therapy products.
- Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.
IcePacks4Less
FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0808 2810 238
- sales@icepacks4less.co.uk
- icepacks4less.co.uk
4.8
Excellent
424 reviews
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Easy to order excellent product and…
Easy to order excellent product and appears to be doing the job on my husbands knee by helping to reduce swelling thank you
November 18, 2025
Reply from Icepacks4less
This is great to hear. Thank you for your review, Angela. We hope your husband's recovery goes well.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you so much for your review, Martin! We’re delighted to hear that your order arrived quickly and that you were pleased with our product.
Kind Regards,
IcePacks4Less Customer Service Team
Reduce swelling after major operation.
Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind. Using them for about a week now and beginning to see a difference. I purchased them to help reduce swelling after a full knee replacement operation.
November 11, 2025
Reply from Icepacks4less
Thank you for taking the time to leave such a detailed and thoughtful review, Andrew. We’re really pleased to hear your order arrived on time, was well packaged, and that the instructions were clear and easy to follow.
It’s great to know you’re already beginning to see a difference after using the ice packs for a week. We hope they continue to support your recovery following your knee replacement.
We truly appreciate your feedback and wish you all the very best as you continue to heal.
Kind Regards,
IcePacks4Less Customer Service Team
Superb customer service
Superb customer service. No quibble, replaxement part sent out immediately and old part returned freepost
November 4, 2025
Reply from Icepacks4less
Thank you for your fantastic review, Janene. We’re so pleased to hear you were happy with the customer service you received and that the replacement part was sent out quickly and easily.
We really appreciate your kind feedback and are glad we could resolve the issue promptly for you.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you so much for your review, Carolyn! We’re delighted to hear that your order arrived quickly and that you were pleased with our products and service.
Kind Regards,
IcePacks4Less Customer Service Team
Great item which arrived quickly.
October 13, 2025
Reply from Icepacks4less
We’re so happy you had a great experience. Thanks for sharing your feedback, Sue!
Kind Regards,
IcePacks4Less Customer Service Team
Easy to order on line had text when…
Easy to order on line had text when being delivered delivered on time.
In the first aid bag ready incase need treatment for injurys
September 23, 2025
Reply from Icepacks4less
Wonderful news! We’re thrilled you’re enjoying your purchase – thanks again, Richard, for this cracking review. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
It's our pleasure! Glad you had a great experience, Gaz. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Muscle relief
Not used ice packs for a while, always have what I wanted, great website, price and delivery
September 10, 2025
Reply from Icepacks4less
That's what we love to hear! We really appreciate your comments about the quality – thank you, Morris.
Kind regards,
IcePacks4Less Customer Service Team
Quick delivery
September 9, 2025
Reply from Icepacks4less
Great to hear you had a smooth and reliable delivery – thank you, Keser. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Communication was excellent throughout…
Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the time of delivery. I would have liked to chose my delivery time.
September 1, 2025
Reply from Icepacks4less
Wonderful to hear our service impressed you – thanks for supporting us! Yes, it is a shame that the courier doesn't provide time slots; however, we are glad it arrived swiftly and on time. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Satisfied customer.Service and product excellent
Service and product excellent. I can find no fault.
August 15, 2025
Reply from Icepacks4less
Thanks for recognising the team’s effort – we’ll be sure to share your comments with them, Cliff.
Kind regards,
IcePacks4Less Customer Service Team
Great products & price.
Easy to navigate website. Items exactly as described on the website. Great price and product and very swift delivery. Would recommend.
August 13, 2025
Reply from Icepacks4less
Super stuff! Your comments on our great service and how quickly everything was handled mean a lot – thank you, Pasqualina.
Kind regards,
IcePacks4Less Customer Service Team
Good price
Good price, efficient service. Overall excellent experience. Would definitely use again.
August 4, 2025
Reply from Icepacks4less
Thanks for highlighting our great service - we work hard to keep it that way! We hope to see you again soon, Alex.
Kind regards,
IcePacks4Less Customer Service Team
very good company
I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.
July 31, 2025
Reply from Icepacks4less
Thank you for recognising our efforts – we’ll pass your kind words on to the team. Hope to see you again soon, Marie.
Kind regards,
IcePacks4Less Customer Service Team
What I wanted was available at a…
What I wanted was available at a reasonable price and wsas delivered promptly
July 21, 2025
Reply from Icepacks4less
Thank you for sharing your experience – we’re always here for you! We hope to see you again soon, Robert.
Kind regards,
IcePacks4Less Customer Service Team
Really good product and delivered very…
Really good product and delivered very quickly. Good price.
July 15, 2025
Reply from Icepacks4less
Your kind review made our day – thanks for taking the time to share it. We hope to see you again, Les!
Kind regards,
IcePacks4Less Customer Service Team
The order was complete however
The order was complete however, it was due to arrive on Saturday but only delivered on the Monday.
July 11, 2025
Reply from Icepacks4less
Thank you for this review, Christine. I've spoken to our sales team and they have advised that the carriage paid of £5.95 was dispatched on Friday for delivery on Monday.
This is the standard delivery time and but we are sorry if this was not made clear when you purchased from us.
We hope this doesn't effect your impression of us and we hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Delighted to hear everything went so well. Thank you — we hope to see you again soon, Gary.
Kind Regards,
IcePacks4Less Customer Service Team
Efficient service and low price.
July 7, 2025
Reply from Icepacks4less
Thanks for taking the time to leave such kind feedback. We’re glad we could help, and we hope to see you again soon, Ray.
Kind Regards,
IcePacks4Less Customer Service Team
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