Icepacks4less Reviews 424

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting that items like ice packs and cryo cuffs are well-designed and provide genuine relief. Many people also highlight the excellent service, finding the ordering process easy and the delivery exceptionally fast and prompt. While the majority of consumers are very satisfied with the delivery speed, some reviewers mentioned minor issues with delivery times, such as not being able to choose a specific slot or a slight delay in arrival compared to the initial estimate. A few customers also experienced a manufacturing defect or received a wrong item, though these issues were quickly resolved with replacements.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praise the products as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

People report positive experiences with service. Customers consistently praise the excellent service, often... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing orders... See more

Quality

Reviewers mention positive feedback about quality. Customers praise the good quality and value of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more

Company replied

Rated 5 out of 5 stars

Great customer service! Friendly helpful staff when I called them. Delivery time was very fast - ordered Friday lunchtime and it arrived by lunchtime the next day despite it being a bank holiday weeke... See more

Company replied

Rated 5 out of 5 stars

Items arrived when promised. Small issue with a manufacturing defect on one item which was immediately replaced. Very happy with all aspects of my purchase.

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.8

Excellent

TrustScore 5 out of 5

424 reviews

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Rated 5 out of 5 stars

Easy to order excellent product and…

Easy to order excellent product and appears to be doing the job on my husbands knee by helping to reduce swelling thank you

November 18, 2025
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Reply from Icepacks4less

This is great to hear. Thank you for your review, Angela. We hope your husband's recovery goes well.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 4 out of 5 stars

Fast delivery

Fast delivery, good product.

November 13, 2025
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Reply from Icepacks4less

Thank you so much for your review, Martin! We’re delighted to hear that your order arrived quickly and that you were pleased with our product.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Reduce swelling after major operation.

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind. Using them for about a week now and beginning to see a difference. I purchased them to help reduce swelling after a full knee replacement operation.

November 11, 2025
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Reply from Icepacks4less

Thank you for taking the time to leave such a detailed and thoughtful review, Andrew. We’re really pleased to hear your order arrived on time, was well packaged, and that the instructions were clear and easy to follow.

It’s great to know you’re already beginning to see a difference after using the ice packs for a week. We hope they continue to support your recovery following your knee replacement.

We truly appreciate your feedback and wish you all the very best as you continue to heal.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Superb customer service

Superb customer service. No quibble, replaxement part sent out immediately and old part returned freepost

November 4, 2025
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Reply from Icepacks4less

Thank you for your fantastic review, Janene. We’re so pleased to hear you were happy with the customer service you received and that the replacement part was sent out quickly and easily.

We really appreciate your kind feedback and are glad we could resolve the issue promptly for you.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Quality products and service and…

Quality products and service and delivery

November 4, 2025
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Reply from Icepacks4less

Thank you so much for your review, Carolyn! We’re delighted to hear that your order arrived quickly and that you were pleased with our products and service.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to order on line had text when…

Easy to order on line had text when being delivered delivered on time.
In the first aid bag ready incase need treatment for injurys

September 23, 2025
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Reply from Icepacks4less

Wonderful news! We’re thrilled you’re enjoying your purchase – thanks again, Richard, for this cracking review. We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great thanks

Great thanks

September 22, 2025
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Reply from Icepacks4less

It's our pleasure! Glad you had a great experience, Gaz. We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Muscle relief

Not used ice packs for a while, always have what I wanted, great website, price and delivery

September 10, 2025
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Reply from Icepacks4less

That's what we love to hear! We really appreciate your comments about the quality – thank you, Morris.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Quick delivery

September 9, 2025
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Reply from Icepacks4less

Great to hear you had a smooth and reliable delivery – thank you, Keser. We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Communication was excellent throughout…

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the time of delivery. I would have liked to chose my delivery time.

September 1, 2025
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Reply from Icepacks4less

Wonderful to hear our service impressed you – thanks for supporting us! Yes, it is a shame that the courier doesn't provide time slots; however, we are glad it arrived swiftly and on time. We hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great products & price.

Easy to navigate website. Items exactly as described on the website. Great price and product and very swift delivery. Would recommend.

August 13, 2025
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Reply from Icepacks4less

Super stuff! Your comments on our great service and how quickly everything was handled mean a lot – thank you, Pasqualina.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good price

Good price, efficient service. Overall excellent experience. Would definitely use again.

August 4, 2025
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Reply from Icepacks4less

Thanks for highlighting our great service - we work hard to keep it that way! We hope to see you again soon, Alex.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

very good company

I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.

July 31, 2025
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Reply from Icepacks4less

Thank you for recognising our efforts – we’ll pass your kind words on to the team. Hope to see you again soon, Marie.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

What I wanted was available at a…

What I wanted was available at a reasonable price and wsas delivered promptly

July 21, 2025
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Reply from Icepacks4less

Thank you for sharing your experience – we’re always here for you! We hope to see you again soon, Robert.

Kind regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

The order was complete however

The order was complete however, it was due to arrive on Saturday but only delivered on the Monday.

July 11, 2025
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Reply from Icepacks4less

Thank you for this review, Christine. I've spoken to our sales team and they have advised that the carriage paid of £5.95 was dispatched on Friday for delivery on Monday.

This is the standard delivery time and but we are sorry if this was not made clear when you purchased from us.

We hope this doesn't effect your impression of us and we hope to see you again soon.

Kind regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

good product and service

good product and service

July 8, 2025
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Reply from Icepacks4less

Delighted to hear everything went so well. Thank you — we hope to see you again soon, Gary.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thanks for taking the time to leave such kind feedback. We’re glad we could help, and we hope to see you again soon, Ray.

Kind Regards,
IcePacks4Less Customer Service Team

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