Icepacks4less Reviews 425

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often noting how well they aid in recovery and provide relief. The ordering process is frequently described as easy and straightforward, complemented by a user-friendly website. Many people highlight the excellent service and prompt, often swift, delivery of their purchases. However, some customers experienced minor issues, such as a product being too small or a delivery arriving later than expected. A few people also mentioned receiving the wrong item, though these instances were quickly resolved with replacements.

What people talk about most

Product

People report positive experiences with the product. Customers praise the quality and value, noting that... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the excellent... See more

Order

Customers had positive experiences with order. Reviewers consistently found the ordering process easy and... See more

User experience

Clients share positive opinions on user experience. Customers consistently praise the ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more

Company replied

Rated 5 out of 5 stars

Items arrived when promised. Small issue with a manufacturing defect on one item which was immediately replaced. Very happy with all aspects of my purchase.

Company replied

Rated 5 out of 5 stars

I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

425 reviews

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Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thanks for taking the time to leave such kind feedback. We’re glad we could help, and we hope to see you again soon, Ray.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Instant Ice packs review.

As advertised, good use by date, packed well. As good certainly buy from again.

July 4, 2025
Icepacks4less logo

Reply from Icepacks4less

We really appreciate your kind words — thank you for being such a valued customer. Hope to see you again soon, David.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

The device is just as explained

The device is just as explained
Haven't used it yet as my knee operation has been cancelled

June 23, 2025
Icepacks4less logo

Reply from Icepacks4less

Thank you for your review Kenneth. We're glad the device met your expectations and hope it proves useful if you do need to use it in the future. Hope to serve you again soon!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Arrived promptly

The icepacks arrived promptly and were securely packed.

June 9, 2025
Icepacks4less logo

Reply from Icepacks4less

Thanks for the lovely review – we’re glad you’re happy! Hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Quick response

When I really needed help your response was second to none and I was soon able to ease the pain in my leg, thank you.

June 5, 2025
Icepacks4less logo

Reply from Icepacks4less

Thanks so much for the kind words – we’re thrilled you had a great experience. We are always here to help, Philip. Hope to see you again soon!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Ordering straight forward and delivery…

Ordering straight forward and delivery quick . Can’t comment on cool pack as not used yet.

May 26, 2025
Icepacks4less logo

Reply from Icepacks4less

Thank you so much for taking the time to review us, Sheila. We hope to see you again.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Excellent service and prompt delivery.

Excellent service and prompt delivery.

May 23, 2025
Icepacks4less logo

Reply from Icepacks4less

Thank you for your kind words, Peter! We're glad you were pleased with the service and prompt delivery. We appreciate your support!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Five star service!

Item I needed was in stock. I ordered without a hitch and received my parcel promptly. The courier even read my message about using a safe space and delivered my parcel there as I was out. Five stars!

May 23, 2025
Icepacks4less logo

Reply from Icepacks4less

Thank you so much for your lovely feedback! We're glad everything went smoothly with your order and that the courier followed your delivery instructions. It’s great to hear you were happy with the service!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Items as described

Items as described, quick delivery would recommend.

May 20, 2025
Icepacks4less logo

Reply from Icepacks4less

Fabulous to hear, Nigel. Thank you for taking the time to review us. We hope to see you again.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Powered Aircast

Bought the powered aircast and knee cuff for my husband following a knee replacement.
Excellent Customer Service; fast, next day delivery; great product.

May 14, 2025
Icepacks4less logo

Reply from Icepacks4less

Thank you for the wonderful feedback! We're so glad to hear the Aircast and knee cuff are helping your husband during his recovery. It's great to know our customer service and quick delivery met your expectations. Wishing him a smooth and speedy recovery.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to order and rapid delivery

Easy to order and rapid delivery. Also answered email enquiry promptly.

May 14, 2025
Icepacks4less logo

Reply from Icepacks4less

Thanks for the great review! We’re so pleased you’re happy with your order. Hope to see you again, Sally.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery and product seems good

May 12, 2025
Icepacks4less logo

Reply from Icepacks4less

It’s always great to receive feedback like this. So glad you loved the product and our quick delivery – hope to see you again!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Just the job.

Prompt delivery and the item was exactly what I needed to go with the knee cuff the hospital discharged me with.
Easy to use and gives genuine relief after my TKR.

May 12, 2025
Icepacks4less logo

Reply from Icepacks4less

Thanks for the great review – we’re glad you’re happy! Hope to see you again soon, John.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good product

Good product, l purchased 2 and good quality and value

May 13, 2025
Icepacks4less logo

Reply from Icepacks4less

So happy to hear your experience was positive. Thanks again and hope to see you again, Leslie.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Prompt attention and excellent speedy…

Prompt attention and excellent speedy service

May 9, 2025
Icepacks4less logo

Reply from Icepacks4less

Thank you for your kind words! We're delighted to hear you received prompt and efficient service. It's always our goal to provide a smooth and speedy experience.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great Customer Service

Great customer service! Friendly helpful staff when I called them. Delivery time was very fast - ordered Friday lunchtime and it arrived by lunchtime the next day despite it being a bank holiday weekend

May 2, 2025
Icepacks4less logo

Reply from Icepacks4less

We love hearing success stories like this – thanks for the great review! We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

speedy delivery

speedy delivery, items as described. happy

May 1, 2025
Icepacks4less logo

Reply from Icepacks4less

So happy to hear everything from order to delivery went perfectly – thank you! We hope to see you again soon, Euge.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Fast delivery & great quality

Fast delivery & great quality. Very good quality for the price. Will definitely reorder from icepacks4less.

April 28, 2025
Icepacks4less logo

Reply from Icepacks4less

We're so pleased our service made a difference – thanks for taking the time to share, Debbie. Hope to see you again soon!

Kind Regards,
IcePacks4Less Customer Service Team

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