Icepacks4less Reviews 426

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often noting how well they aid in recovery and provide relief. The ordering process is frequently described as easy and straightforward, complemented by a user-friendly website. Many people highlight the excellent service and prompt, often swift, delivery of their purchases. However, some customers experienced minor issues, such as a product being too small or a delivery arriving later than expected. A few people also mentioned receiving the wrong item, though these instances were quickly resolved with replacements.

What people talk about most

Product

People report positive experiences with the product. Customers praise the quality and value, noting that... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the excellent... See more

Order

Customers had positive experiences with order. Reviewers consistently found the ordering process easy and... See more

User experience

Clients share positive opinions on user experience. Customers consistently praise the ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more

Company replied

Rated 5 out of 5 stars

Items arrived when promised. Small issue with a manufacturing defect on one item which was immediately replaced. Very happy with all aspects of my purchase.

Company replied

Rated 5 out of 5 stars

I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

426 reviews

5-star
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Rated 5 out of 5 stars

Excellent pain relief following knee…

Excellent pain relief following knee replacement

November 18, 2024
Icepacks4less logo

Reply from Icepacks4less

It’s wonderful to know you’re happy with our products - thank you for this great review!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Helpful customer service and an…

Helpful customer service and an excellent delivery service in under 12 hours from start to finish,well done!!

November 14, 2024
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Reply from Icepacks4less

Great customers like you make our job a joy - thank you for your kind words, Gary!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great service

Great service. Very prompt delivery.

November 13, 2024
Icepacks4less logo

Reply from Icepacks4less

Providing top-notch service is what we’re all about. Thanks for letting us know we’re doing it right, Anne!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Koolpak Sport Instant Ice Packs

Competetively priced.
Delivered quickly

November 5, 2024
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Reply from Icepacks4less

Your feedback is awesome, Graham! Thank you for recognizing our commitment to good prices and speed.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Items arrived very quickly and were…

Items arrived very quickly and were easy to set up. Would definitely purchase from them again.

October 29, 2024
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Reply from Icepacks4less

You made our day with this review, Sonya! Thank you for choosing us and for taking the time to share your experience.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Fast and product is good

October 25, 2024
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Reply from Icepacks4less

Your feedback means the world to us, John! Thank you for your kind words and for being a valued customer.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Excellent

Excellent, fast service

October 25, 2024
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Reply from Icepacks4less

Thank you for your kind review! We’re committed to excellence, and it’s great to know you’re happy with us, Julie.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Excellent kit

Excellent kit. Very easy to use and effective. Speedy delivery

October 14, 2024
Icepacks4less logo

Reply from Icepacks4less

It's wonderful to know you can always count on us for top-quality service and products. Thank you for the great review, Andrew!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website, fast delivery

October 9, 2024
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Reply from Icepacks4less

Incredible feedback! Thank you for your kind words and we hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

Icepack

The icepack came very quickly but I find it much larger than I was expecting and is suitable, perhaps, for an athletic man but not a short lady such as myself. I also find that the icepack is very heavy. I certainly wouldn't recommend it for a knee injury.

October 7, 2024
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Reply from Icepacks4less

Thank you for this feedback, Melanie. We are sorry to hear you were not happy with the size of the product.

We do note in the product description that it is an extra large size and also provide the size dimensions/measurements in the price table.

Perhaps one of our smaller icepacks would have suited your needs better.

Please feel free to contact us via telephone (0808 2810 238) in the future if you think you require a future explanation of a product.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thanks for your review Paul! Your satisfaction is our priority, and we’re so pleased to have met it. Hope to serve you again soon!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Very quick delivery

October 1, 2024
Icepacks4less logo

Reply from Icepacks4less

Thanks for sharing your positive experience Sarah! We’re glad to have been able to meet your needs, and we look forward to serving you again in the future.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

We can order in bulk at a good price…

We can order in bulk at a good price and the delivery is nice and quick.

September 27, 2024
Icepacks4less logo

Reply from Icepacks4less

Thank you for your feedback! We're glad to hear you’re happy with our bulk pricing and quick delivery. We look forward to continuing to meet your needs!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

It was a pleasure to serve you Carol! Thank you for the wonderful review. We’re delighted that you’re happy with our product and service.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Really happy with my Aircast CryoCuff

Really happy with my Aircast CryoCuff, it's been a game changer in my recovery.

September 16, 2024
Icepacks4less logo

Reply from Icepacks4less

It’s always fantastic to hear we’re meeting expectations, Sarah. Thanks for the great feedback!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great product

Great product. Always quick turnaround. Next day delivery.

September 13, 2024
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Reply from Icepacks4less

We’re thrilled that you had a positive experience, Gurminder! Thank you for choosing us.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

gel packs

everything was as it should be.

September 12, 2024
Icepacks4less logo

Reply from Icepacks4less

Wonderful news! Thank you for this super feedback. We hope to see you again very soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you so much for your amazing review, Stephen! We're thrilled to hear you had such a positive experience. Your feedback means the world to us!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery

September 11, 2024
Icepacks4less logo

Reply from Icepacks4less

Brilliant news! Thank you for much for this review. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

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