Ichiba Japan Reviews 

484
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall shopping journey. Customers frequently praise the fantastic selection of authentic items, very reasonable prices, and careful packaging that ensures everything safely reaches its destination. People are also thrilled with the fast international delivery service, noting that orders often cross the world and arrive much quicker than initially expected. Some reviewers were not happy with occasional shipping delays, mentioning that tracking updates sometimes took longer than anticipated. A few people also mentioned experiencing delivery setbacks, extended waiting times, or isolated concerns regarding product quality upon arrival.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting fast shipping and seamless service. For instance,... See more

Quality

Clients share positive opinions on quality, highlighting fantastic product conditions and authentic items.... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates compared to other stores.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Shadow from the Sonic family for my grand daughters 19th birthday & it came quickly even though it came from Japan. She absolutely loves it as she's got loads of Sonic & other members she did... See more

Rated 5 out of 5 stars

It's that one austrian customer again, and I cannot recommend Ichiba Japan enough! The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered... See more

Rated 5 out of 5 stars

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for t... See more

Rated 5 out of 5 stars

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pa... See more


4.9

Excellent

TrustScore 5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(484)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Coupon, delivery problems and extra fee, but fine.

Reassured from the positive reviews I've seen, the prices are good.
All thought the shipping can quite add to the original price.
I'm pretty upset all the energy I exerted for a coupon only saves me 1.29 (5 percent), so that was quite dissappointing. (the other coupon is 10 percent off 5 items) But I understand the hussle, i guess.
Besides that, everything seems well. Excited to receive my order! The site seems promising.
Update:
Got the order, I wasn't informed I'd pay an extra 13 euro fee at the post office.
I wasn't informed of it's arrival either despite having subscribed my email to receive the order, So no idea where it was until I had to email the company myself.
So originally around thirty bucks, total cost 43.
Not the best, really.
I also should've remembered the height, GUYS LOOK AT THE MEASUREMENTS.
It's on me I forgot to actually check that the measurements weren't big.
But besides all those inconveniences, I got the plush, good quality, good conditions, I'm at least a bit satisfied.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great prices and excellent range of products, I was able to get some Japanese exclusive Pokemon Center items I couldn't get elsewhere, and they were shipped quickly and arrived in perfect condition. I will definitely use this shop again. Thank you :)

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

The page's service is excelent

The page's service is excelent, no problem for buying and it gives useful info. on what to do/how to track your products. I have only bought once, and packages usually arrive a bit late to my country, but that is not their fault. There are some products I really wanted but were out of stock... I think they were limited.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Great company great customer service very helpful I will be purchasing again and also package came within 5 days

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from Belgium

Even from the other side of the world, I was able to navigate easily through the website, and place an order ! I had shipping informations, and received my package without any trouble or delay. And yes, I had to pay a fee at the arrival in my country. But that's not the point. I really recommand and trust this shop.

December 1, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery too long

The list of items is great, but the delivery is taking three times as much time! The tracker has not been updated since the start of November, now it’s halfway through December!

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing store to purchase rare japanese items!

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pair and only had one left, I immediately purchased it, and it was the best decision. I'd hate to get a piece of memory of my favorite vacation lost, and I'm glad this website exists! It took around a month to arrive, but I'm from Brazil and that's really common here, so it's not their fault at all. I'm definitely going to purchase more stuff in the near future 💗 どうもありがとう!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering rare items from this store has…

Ordering rare items from this store has been absolutely amazing! Shipping is fast, items arrived perfectly with no damage whatsoever. Highly would recommend shopping here for those rare to find items!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a sonic plushie

Ordered a sonic plushie, super fluffy and squishy and was delivered quickly considering it came all the way from japan

October 24, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look