Ichiba Japan Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall shopping journey. Customers frequently praise the fantastic selection of authentic items, very reasonable prices, and careful packaging that ensures everything safely reaches its destination. People are also thrilled with the fast international delivery service, noting that orders often cross the world and arrive much quicker than initially expected. Some reviewers were not happy with occasional shipping delays, mentioning that tracking updates sometimes took longer than anticipated. A few people also mentioned experiencing delivery setbacks, extended waiting times, or isolated concerns regarding product quality upon arrival.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting fast shipping and seamless service. For instance,... See more

Quality

Clients share positive opinions on quality, highlighting fantastic product conditions and authentic items.... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates compared to other stores.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Shadow from the Sonic family for my grand daughters 19th birthday & it came quickly even though it came from Japan. She absolutely loves it as she's got loads of Sonic & other members she did... See more

Rated 5 out of 5 stars

It's that one austrian customer again, and I cannot recommend Ichiba Japan enough! The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered... See more

Rated 5 out of 5 stars

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for t... See more

Rated 5 out of 5 stars

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pa... See more


4.9

Excellent

TrustScore 5 out of 5

484 reviews

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No history of asking for reviews

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4.9

All reviews

(484)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this shop

I love this shop, it was everything I couldnt buy from the official Pokémon Center shop, because they wouldnt ship to Germany back then. The only downside is that you cant pay with PayPal, but that's not too much of a problem (at least not anymore after getting a credit card).

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

They're amazing like actually

It's that one austrian customer again,
and I cannot recommend Ichiba Japan enough!
The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered something with ca. 2 Months waiting time and got it in a week!) and the stuff is authentic!
I got a shiny Gyarados Plushie thats only available in Hiroshima how cool is that???

Ichiba Japan keeps knocking my socks off oml.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Package to UK

Honest about shipping timescales and frequent updates made a purchase from Ichiba Japan ideal.

Product arrived well package. Would buy again from this company.

Well done ninjas.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Authentic plushes

Brought a fuwafuwa daki Pokemon Center Umbreon plush as it was sold out on the UK PC store. Shipping was quick, tracked and arrived earlier than the expected delivery date! The plush is authentic and I’m very happy with the plush and service. I will definitely use them again to source Japanese plushies!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I have bought twice now for my son who…

I have bought twice now for my son who is delighted with his pikmin plushies. Shipping isn’t too bad considering it comes from Japan to UK. Prices are very reasonable. I will definitely be ordering again.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, fast shipping. Very happy with the products I've got from here! Found some pokemon plushies here that I couldn't find elsewhere, and the prices are good & normal too! This has become my go-to site for pokemon plushies

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Update on the Website l

I have to make an apology to the website since it really isn’t their fault but mine🥹 It seems I wasn’t thinking and aware of what was happening right now but Hina(tysm) had given me an update about my package and they have held it on tightly for me 😋

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, speedy delivery

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for the pokemon or various other fandoms, you're in for a treat. Shipping was much quicker than advertised (I love when people overdeliver!) and it was here within 6-7 business days from Japan. Really quick considering. I'd buy from this company any time and when I'm looking for specific Pokemon things I tend to go there first. I've had great experiences!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I love Ichiba

I love Ichiba, used it to get my boy Araquanids plush before it was globally available. They're trustworthy, decently priced, shipping was faster than predicted.

February 12, 2025
Unprompted review
Rated 4 out of 5 stars

I like the website

I like the website, however the thing I ordered is very late, and still has not came, and was expecting sooner

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Tariffs Suck, Ichiba's customer service does not

I placed an order with them and month ago and was very excited. I waited patiently as the emails rolled in only to see at the end of the supposed wait time that the order was returned. 🫢

I wrote an email asking what was going on. Never saw a reply. Sent another email and as it turned out they DID reply it was just in a spam folder that would not come up on my phone. 🥲

The reply was actually super prompt letting me know about the situation with trade wars and tariffs causing them to be unable to ship to the U.S.

They were holding it for me waiting for things to change but I just asked for a refund as I have little hope. They got that going for me right away.

I'm very sad I couldn't get my order and that I assumed the worst because of my emails wierd spam settings. Sorry again. 😭

Hina was super patient with me and got things done super fast. I hope I can actually patronize this store one day ❤️

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very kind and helpful

The customer support is very helpful, if you have a problem with an order they look into it right away and are willing to find a solution. Shoutout to Hina!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Hidden gem

This business has been a genuinely good discovery for me as a person based outside of Japan. I have already bought several times from Ichiba Japan and it has always been an excellent experience. They sell a wide array of authentic Japanese items from different fandoms that include both popular and maybe not so popular characters, and hold products that either a. I've not been able to find anywhere else, b. they were ridiculously expensive or c. they were ridicously expensive and had ridiculous shipping fees. Ichiba Japan offers real merchandising at a good price with reasonable shipping fees. Their customer service is also very efficient and kind, always answering in at most a couple of days, really willing to help. Shipping is fast and secure, they provide tracking number and the items are really well packaged, they have always come in perfect condition. Products that are sold out quickly tend to be restocked too! All in all, they have become one of my most trusted sources to grow my merch collection.

September 26, 2025
Unprompted review

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