Ichiba Japan Reviews 

484
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall shopping journey. Customers frequently praise the fantastic selection of authentic items, very reasonable prices, and careful packaging that ensures everything safely reaches its destination. People are also thrilled with the fast international delivery service, noting that orders often cross the world and arrive much quicker than initially expected. Some reviewers were not happy with occasional shipping delays, mentioning that tracking updates sometimes took longer than anticipated. A few people also mentioned experiencing delivery setbacks, extended waiting times, or isolated concerns regarding product quality upon arrival.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting fast shipping and seamless service. For instance,... See more

Quality

Clients share positive opinions on quality, highlighting fantastic product conditions and authentic items.... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates compared to other stores.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Shadow from the Sonic family for my grand daughters 19th birthday & it came quickly even though it came from Japan. She absolutely loves it as she's got loads of Sonic & other members she did... See more

Rated 5 out of 5 stars

It's that one austrian customer again, and I cannot recommend Ichiba Japan enough! The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered... See more

Rated 5 out of 5 stars

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for t... See more

Rated 5 out of 5 stars

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pa... See more


4.9

Excellent

TrustScore 5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(484)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional

Exceptional, in every way. Pricing, options, communication, authenticity behind products available. Everything. I always purchase from here, without hesitation. Great prices, great shipping, excellent support and communication, THE BEST products.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Pokemon Fit

I found genuine Pokemon fit my son looking for through Ichiba Japan. They have quite the collection! Transaction was swift, items arrived earlier than expected, overall great experience. Highly recommended, will buy from them again. Thank you!!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

The customer service is absolutely amazing. I am not that patient of a person but whenever i had a doubt or a fear i emailed to ask and sure enough i was met with the most amazing polite patient people ive ever had the pleasure of encountering.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience with shipping

I bought two Monster Hunter themed plushes from Ichiba Japan since they're pretty much impossible to find here in the US. The package was shipped shortly after the preorder period arrived and the items were in great condition. I'm happy with my purchase.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Ichiba

Great experience with Ichiba. I have order placed multiple orders from them and all have been received in great condition and what was ordered. Will use them again in the future.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I messed up with my address as I didn't update it with Shop and it was being posted to my old house. They changed the address immediately and it arrived to my correct address without delay. Really positive experience and will continue using for future orders

July 18, 2025
Unprompted review
Rated 4 out of 5 stars

PRETTY GOOD OCELOT

The shipping was no issue but the shipper origin im sure wasn't and issue i just wish my box wasn't delivered looking like someone kicked it in

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop. Got exactly what I ordered & it came before the estimated delivery date. Would order again

August 16, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look