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IC Markets (EU) Ltd Reviews 3,948

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,390 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpfulness of the staff, noting that agents are readily available and competent. The response times are frequently praised as fast and efficient, with many people appreciating the quick resolution of their issues. The overall service is described as top-notch, and the user experience, including the platform's homepage and trading conditions, is often cited as smooth and user-friendly. However, some customers also noted significant issues with customer support, reporting that agents were never available and emails went unanswered, leading to feelings of abandonment, particularly for those transferred from another platform.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the support team's speed, helpfulness,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Service

Customers consistently report positive experiences with the service, highlighting its speed, efficiency, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast. Really friendly and absolutely competent. I start my journey with IC Markets right now. The start is really good!

Company details

Written by the company

IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

very easy KYC

very easy KYC, Trades opening and closing very accurate, very fast response to questions, very helpful live assistance

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent live chat support

Excellent live chat support. Fast, professional, and very helpful. One of the best customer service experiences I’ve had with a broker.♥

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

It was not easy to get to the end of my…

It was not easy to get to the end of my verification process due to some upload problems ''size of documents'', but thans to the quick and understandable respons from te helpdesk it was quickly in good hands. Thanx alot

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the support I received from Stefan at IC Markets....

I am very satisfied with the support I received from Stefan at IC Markets. He assisted me quickly and professionally with my inquiry regarding whether my uploaded documents had been received and why I had not yet received a response. Stefan ensured that my request would be handled with priority, which I greatly appreciate, especially considering it was Friday and processing usually takes at least 24 hours. I highly value the way he helped me—clear, efficient, and customer-oriented. Many thanks for his assistance.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I am in the beginning of trading and…

I am in the beginning of trading and thus I choose ICmarkets over all the other brokers bc it's more simple, without, it has a virtual website that is clean with every info at your fingers and the support team is GREAT

May 22, 2026
Unprompted review

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