IC Markets (EU) Ltd logo
Visit website

IC Markets (EU) Ltd Reviews 3,950

•
TrustScore 5 out of 5

4.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,390 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpfulness of the staff, noting that agents are readily available and competent. The response times are frequently praised as fast and efficient, with many people appreciating the quick resolution of their issues. The overall service is described as top-notch, and the user experience, including the platform's homepage and trading conditions, is often cited as smooth and user-friendly. However, some customers also noted significant issues with customer support, reporting that agents were never available and emails went unanswered, leading to feelings of abandonment, particularly for those transferred from another platform.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the support team's speed, helpfulness,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Service

Customers consistently report positive experiences with the service, highlighting its speed, efficiency, and... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast. Really friendly and absolutely competent. I start my journey with IC Markets right now. The start is really good!

Company details

Written by the company

IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look