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IC Markets (EU) Ltd Reviews 3,957

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TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,376 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach, often resolving issues quickly and effectively. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times and a smooth user experience. However, some customers also noted significant issues with customer support, mentioning that agents were often unavailable and emails went unanswered, leading to feelings of abandonment and a lack of transparency.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and quick... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient... See more

Service

Users describe positive interactions with service, highlighting its efficiency, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's clarity and ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue logging in to my MT5 account, but the support team guided me step by step and helped me resolve the problem. They were professional, patient, and helpful. Thank you for the support.

Rated 5 out of 5 stars

Very fast, absolutely decisive. I had a problem uploading a PDF file for profile verification, but assistance was really on point and completely understood everything, and on top of that because that... See more

Rated 5 out of 5 stars

Thank you for the excellent support and quick assistance. It was very clear and helpful. I really appreciate it.

Company details

Written by the company

IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

when it comes to service

when it comes to service, they are quick to step in. i honestly did not expect to get to speak to a real person so quickly when i had technical issues. the dashboard and freedom they provide is great. going to stick around and see if this will be my main trading platform.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Safe and Real

everything that you want from a good trading experience even as a beginner, you can find it here.
no lies
no scam
risk control
costumer protection and the best costumer service.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Very kind

Very kind, helpful, and attentive customer support. Nelly assisted me with everything I needed and made the whole experience smooth. Absolutely deserves 5 stars.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

Going for a law suit against IC markets…

Going for a law suit against IC markets LTD (EU), for falsely claiming I'm a proffessional trader, offering above 1:30 leverage (which is illegal in the EU) and unfair practices.

The Dutch court has already spoken out that CFD brokers who offer illegal leverage have to pay their clients back. Multiple simular cases have passed where the client is right and the broker has to pay the client back.

If you register as an EUROPEAN client. IC markets does not follow the rules and cut leverage to <1:30 . They instead transfer you to their other 'firm' which is RAW trading. This way they try to work around European law. But this fact is also illegal since through KYC it becomes clear where the client lives so he should be placed under the European firm. This is obviously a smart trick.

Check out cfd broker dutch lawsuit and you will see many promising things. Already got a lawyer to write IC markets.

I will keep you guys updated
* I'm writing under a different name, and email addrress. So if ICmarkets responds and is unable to find me in the client register, it is for this reason.

April 1, 2026
Unprompted review
IC Markets (EU) Ltd logo

Reply from IC Markets (EU) Ltd

Dear Sir/ Madame,

Thank you for your message.

We take all feedback regarding our services very seriously and are committed to reviewing any concerns raised by our clients.

However, based on the information provided, we are currently unable to identify you as a client in our system. As you mentioned that you are using different personal details, we cannot verify your account or review the circumstances of your case.

If you wish for us to investigate your concerns further, please contact us directly via the official communication channels of IC Markets EU, providing your correct registered information.

Our team will then be able to review your case thoroughly and assist you accordingly.

Kind regards,
IC Markets EU

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