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icon (formerly BeanBagBazaar) Reviews 14,380

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness, comfortable filling, and durable fabric. Many people appreciate the excellent service, with the ordering process being easy and goods dispatched very quickly. Reviewers are particularly impressed with the super fast and timely delivery, often arriving sooner than expected, even during holiday periods. However, some customers mentioned issues with packaging, describing it as flimsy or damaged upon arrival, though the product itself was usually unharmed. A few other people also felt that the beanbags could have used more filling or that they lost their shape over time, requiring frequent adjustment. There were also isolated instances of delivery mix-ups or items arriving in separate deliveries without prior notification.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising its quality, durability, and comfort.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the excellent quality of the fabric,... See more

Order

Reviewers consistently express satisfaction with the ordering process, often describing it as easy and... See more

Service

Customers had positive experiences with service, often describing it as exceptional, superb, and amazing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality of the children's bean bag and foot stool was brilliant and was really reasonable in price. Sometimes bean bags are half empty and sag, but not the case with this....its full of filling, makin... See more

Company replied

Rated 5 out of 5 stars

We ordered the beanbag and footstool after borrowing my sisters version of both. An absolute godsend, nice and firm, great quality fabric and the backrest suports the spine beautifully. Arrived in a b... See more

Company replied

Rated 5 out of 5 stars

Beanbag delivered very quickly, and it was the Christmas break. We did not follow the instructions properly to fill and ended up with balls everywhere so make sure you follow them! Don’t attempt on yo... See more

Company replied

Rated 5 out of 5 stars

I purchased this product at what I considered a reasonable price, quality good, only wished the beans were contained within their own bag so you could wash the outer in a washing machine, good size an... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Manufacturer
  5. Garden Furniture Shop

Written by the company

Comfort isn’t just the squish of a bean bag. It’s the way a cushion makes you smile when you walk into a room. It’s a perfectly arranged shelf. Or your favourite mug. Comfort isn’t just something that’s tactile, it’s emotional too. A thoughtfully chosen piece reflects you your taste, your memories, your everyday rituals. And that’s what we design for comfort you can feel, and comfort that makes you feel like you’re home.

We're a B Corp™

Written by the company

Plenty of businesses say they’re doing things the right way. We asked someone independent to come in and take a proper look at how we run ours.
We believe in making things properly, treating people well, and not cutting corners just because we can. Becoming a certified B Corp is an important milestone for us. It’s independent recognition that we’re building the business the right way, with accountability for how we design products, run our supply chain, and treat the people around us. For us, it isn’t the finish line. It’s a commitment to keep raising the bar.

FREE next day delivery ⚡

for all UK mainland customers

Get free next day delivery on your order if you're shopping from a UK mainland postcode. Exclusions apply. See website FAQs for more details.

Contact info

Beanbags, but better 🫧

Structured designs, premium fabrics, maximum comfort.

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Would recommend

The order was delivered within couple of days.

They are perfect, good quality and very comfortable.

March 14, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Shasta,

Thanks so much for your review – your feedback helps us keep improving.
If there’s something we can do to make this a 5 star review, please let us know at sales@beanbagbazaar.co.uk.

Have a great day,
The icon Comfy Team

Rated 5 out of 5 stars

Fast delivery and fantastic item

Fast delivery and fantastic item. Really happy with the quality.

March 13, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear your order arrived so quickly!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Great quality bean bags!

Great quality bean bags!

March 11, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

I purchased this product at what I…

I purchased this product at what I considered a reasonable price, quality good, only wished the beans were contained within their own bag so you could wash the outer in a washing machine, good size and the jumbo cord is nice and soft to the touch..overall, very pleased.

March 11, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Cathryn,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

The sofa bean bag is true to size and…

The sofa bean bag is true to size and can fit 2 people on at once. The quality of the fabric is really good

March 11, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear you are enjoying your new bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Beautiful bean bags

Beautiful bean bags, quick delivery. Great for children as you can wipe them down. Also, the colours are perfect, lovely and bright. Our children love them.

March 11, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Emer,

Thank you so much for your review!

We love seeing how our bean bags look in your space - don’t forget to tag us on socials, @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Newcastle bean bag

Very easy to order on line, excellent quality and very wuick delivery.

March 10, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Ordered 2 bean bags

Ordered 2 bean bags, delivered within couple of days. Great quality and we're really happy with the purchase.👌🏻

January 9, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Marko,

We’re so happy to hear you love your order!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Delivered within timescale

Delivered within timescale. Item was good quality and just as it looked on website. Very happy with it

February 21, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Everything about this product and company was perfect

Firstly the delivery was next day. Brilliant.
Secondly I loved that it wasn't full of the beans and it had a massive bag of beans enclosed so you can decide how much you want to fill it up according to your own preference.
Thirdly is was a Mothers Day gift from our kids to their mum and she LOVES IT.
Now considering getting another one. Highly recommended guys.

March 11, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your mum is enjoying their icon® Faux Fur Cocoon Bean Bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent product and super fast…

Excellent product and super fast delivery

March 10, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Used before and would use again

Ordered a few times and never had an issue.
The website is easy to navigate and the order process is smooth.
Items are always as described and good quality, and orders are dispatched quickly and appropriately packed.
Would definitely order again.

January 16, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Quick and efficient delivery and it…

Quick and efficient delivery and it looked like the picture

January 27, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I’m really impressed with my beanbag from Icon! It’s incredibly comfy and perfect for relaxing after a long day. The quality is great and you can really tell it’s well made. It’s definitely well worth the money, and I’m so glad I decided to buy it.

I’ll definitely be purchasing from Icon again in the future. Highly recommend to anyone looking for a comfortable and stylish beanbag! 😊

March 9, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Jj,

Thank you so much for your lovely words. We’re so glad you’re part of the #iconHome Cosy Club! ❤️

Have a brilliant day,
The icon Comfy Team

Rated 5 out of 5 stars

Fantastic product

Fantastic product, speedy delivery. Bought it for my daughter’s birthday and she loves it. So cosy and big enough for her to lie down.

March 9, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your daughter is enjoying their bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, a lovely fluffy new bean bag. Fast delivery. Many thanks

March 7, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Marie,

Thank you so much for the kind feedback! We’re so happy to hear your bean bag has found its happy place.

We’d love to see how you've styled it over on Instagram - @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Bean bags

Nice prompt delivery, emails for regular updates on delivery.
Left in a secure place, where I described.
Thank you!

March 8, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Debbie,

We’re so happy to hear your order arrived so quickly!

Thank you for taking the time to share such kind feedback - it really means a lot to us ❤️

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Lovely quality very happy

Lovely quality very happy

March 8, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you for your feedback! We’re so glad you’re happy with your order ☺️

All the best,
The icon Comfy Team

Rated 3 out of 5 stars

Poor delvery

Ordered Bean bag chair with free stool.
Only had chair delivered.
Thought it was a mistake by delivery company as they also ignored my i struction to leave in porch and left on my doorstep. But i called up Icon and it turned out footstool wasnt dispatched from warehouse, so they had to request another delivey which took another 2 days and was again left on doorstep.
However overall product is amazing i love it

March 7, 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Sally,

We always want buying from icon to feel easy and enjoyable, so we’re sorry to hear that wasn’t the case.

Thank you for sharing your thoughts – and we’ll take your feedback on board to help us do better next time.

All the best,
The icon Team

Rated 1 out of 5 stars

Purchased a bean bag from these guys…

Purchased a bean bag from these guys and when the dispatch email came it gave me the wrong tracking number I left it as DPD normally email you. The next day DPD emailed me and gave me a delivery window. DPD aren’t the best in my area and the driver put a random house picture nowhere near my house and stated I wasn’t in. I then proceeded to email beanbagabazaar and got some wired responses back via email. I can’t prove it but I think it’s an ai bot but an unintelligent one and asked me information for which I have already provided in the email. I responded back with something completely different than it asked for and it accepted it. This is ridiculous. DPD are useless at deliveries but these lot are useless at customer service! I don’t know what’s worse. Sort it out and get a real understanding human to get back to me.

March 14, 2026
Unprompted review
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hi Z,

We’re sorry the delivery experience hasn’t been what you expected.

Apologies but the despatch email shows the correct DPD tracking number but it only goes live after collection in the afternoon. We are deeply sorry that DPD then tried to deliver to the wrong place but we are happy that the delivery reached you in the second attempt.

We’ll take your feedback on board straight away, and we’d love the chance to make it right for you.

Warm wishes,
The icon Comfy Team

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