Icon Offices 

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Rated 1 out of 5 stars

Man its been 10 business days they are still not processing my company formation application. Crazy they ask for something which i provide them on mail and they even dont check the mail properly and a... See more

Company replied

Rated 5 out of 5 stars

Icon office was a great choice, and I'm glad I went with them, although there was a slight hiccup and some delay came with that, but it was quickly sorted out and I could tell this wasn't their first... See more

Company replied

Rated 5 out of 5 stars

The ICON Company did all the hard work which could have given me much stress and consequently taking much time and effort to complete. And at the time that my imput seemed to be slow, the officers wer... See more

Company replied

Rated 5 out of 5 stars

I registered a company with ICON OFFICES. I had so many questions. They answered each question with absolute precision. I also had to change the structure mid way through and they did it with ease. Th... See more

Company replied

Company details

  1. Business Administration Service
  2. Business to Business Service
  3. Coworking Space
  4. Office Space Rental Agency
  5. Virtual Office Rental

Written by the company

Icon Offices is a leading global provider of company incorporation, virtual office address, office rental, and business support solutions. With over 20 years of industry experience, we have proudly served more than 100,000 clients worldwide. We are an Authorised Companies House Corporate Service Provider (ACSP) and Registered Company Formation Agent, helping businesses set up a company quickly and efficiently. Our services are designed to support startups, SMEs, and established businesses looking to expand locally or globally. We offer a wide range of solutions including UK business registration, virtual offices, serviced office spaces, registered office address services, company complaince services, mail handling and virtual communication tools. We make it easy to set up a limited company in the UK, with most company registration applications processed online within 1 working day. As an authorised electronic filing agent, we ensure a smooth and efficient process, helping businesses start trading the same day. Our virtual address services provide access to 9 prestigious Virtual business addresses across England, Scotland, and Northern Ireland, allowing companies to present a credible and professional image while keeping personal addresses off the public record. In addition to the UK, we also offer virtual offices and business support services in the USA, Canada and Ireland making it easier for clients to build an international presence. Our reputation is built on exceptional customer service, affordable pricing and tailored business solutions. Whether you're looking to form a UK company, grow your existing business or enhance your brand’s presence, Icon Offices provides the tools and support to help you succeed in today’s competitive market.


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All reviews

(1,228)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GREAT EXPERIENCE WITH ICON OFFICE VERY…

GREAT EXPERIENCE WITH ICON OFFICE VERY PROFEISONAL COMPANY, THEY HANDLED MY COMPANY REGISTRATION, MY VIRTUAL OFFICE, THE WAS CLEAR AND THEY ARE THE BEST ON THIS FILED, THEY ARE VERY PROFEISONL AND VERY FAST.

February 23, 2026
Unprompted review
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Reply from Icon Offices

We are happy to know you are highly satisfied with our service and want to express our heartfelt gratitude for placing your trust in us.
Team Icon.

Rated 4 out of 5 stars

satisfied with the process

satisfied with the process , extremely professional . ease to deal with them

February 23, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thanks for trusting us! We're glad our process worked well for you.
Team Icon.

Rated 5 out of 5 stars

Quick and efficient ID verification

We used Icon to do an ID verification check for companies house. The process was simple and the whole process was extremely quick.

February 20, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thanks for trusting us! We're glad our process worked well for you.
Team Icon.

Rated 5 out of 5 stars

Fast and Professional UK Company Formation

I used Icon Offices to set up my UK company and the whole process was incredibly fast and professional. Everything was handled smoothly and efficiently - I'd definitely recommend their services!

February 19, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thanks for sharing your wonderful experience! We're thrilled to hear that our team at Icon Offices made your company registration process smooth and hassle-free. Your kind words mean a lot to us!
Team Icon.

Rated 5 out of 5 stars

very Well experience with Icon Offices

very Well experience with Icon Offices. Highly Recommended

February 18, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thank you so much for your review! We’re delighted to have met your expectations and truly appreciate your recommendation.
Team Icon.

Rated 5 out of 5 stars

Satisfied with the process, easy and trustworthy

Satisfied with the process. Easy to understand and quick access to everything. Within three days, the company is formed, with all verifications completed. The most attractive thing is the packages they offered. I don't take some offers at the start, but now I want them, so in my opinion, take all the benefits at the discounted price before formation.

February 17, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thanks for sharing your experience! We're happy you found our service quick, easy, and value for money!
Team Icon.

Rated 5 out of 5 stars

Trustable and solid responsible…

Trustable and solid responsible company. I have also created my company for my Shopify store.

February 18, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

We are happy to know you are highly satisfied with our service and want to express our heartfelt gratitude for placing your trust in us.
Team Icon.

Rated 5 out of 5 stars

Unbeatable speed and competitive pricing!

I applied for my company formation on Friday, Feb 13th. The verification process was smooth and straightforward. Despite the weekend, I received all my documents and my fully registered company by Tuesday, Feb 17th.

This is definitely the most competitive service in this niche, especially for non-UK residents. Fast, reliable, and great value for money. Highly recommended!

February 17, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

We're so glad to have been able to assist you effectively with your company setup. Thank you for taking the time to share your valuable feedback!
Team Icon.

Rated 3 out of 5 stars

I have made an incorporation request…

I have made an incorporation request but got invalidated in 24h after receiving a notification of missing information and when I tried to do it the second time I found out that the cost of incorporation has doubled.

February 2, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Dear Thaer,

Companies House doubled their fee for company incorporation on the 1st of Feb 2026. Unfortunately you missed the deadline to incorporate your company under their old price as you weren't able to provide your correct ID documents to us in time.
We are sorry that you had to incur the extra expense.

Regards

The Icon Offices Team

Rated 4 out of 5 stars

The vast range of services they provide…

The vast range of services they provide and the clarity of what comes with the packages that you purchase. The interface is very user-friendly and easy to interact with, and it is very easy to make contact with a customer service representative, when having issues. What could be slightly improved is correspondence time, I feel as if emails could be responded to quicker. Other than that no issues!

February 13, 2026
Unprompted review
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Reply from Icon Offices

hank you for your valuable feedback. We will surely work towards improving our response time.
Team Icon.

Rated 5 out of 5 stars

I am glad to see my Company’s presence…

I am glad to see my Company’s presence in UK. It is milestone for my business. It happens with the support of IconOffices, low cost and fast service.

They Assisted me and guided me best. I really appreciate their services. HIGHLY RECOMMENDED..!! 🙃

February 10, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thanks for sharing your wonderful experience! 😊 We're thrilled to hear that our team at Icon Offices made your company registration process smooth and hassle-free. Your kind words mean a lot to us!
Team Icon.

Rated 5 out of 5 stars

Incorporation of new UK limited company by expat

Fast turnaround or new UK limited company formation by an expat living in Asia. Overall a pretty painless process and I can recommend Icon Offices

February 13, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Highly appreciate your feedback and glad to know we could assist you.
Team Icon.

Rated 1 out of 5 stars

Misleading pricing and very poor service – extremely disappointed

Misleading pricing and very poor service – extremely disappointed
I am very disappointed with Icon Office. At the beginning, they advertised their service as costing £19 per year, but after I signed up, they gradually asked for more and more money for other services that were not clearly explained at the start. This feels misleading and dishonest.
What is worse is that they did not resolve my problem properly. Their customer service is very slow to respond, and I kept waiting without getting a clear solution. Instead of helping me, the situation became more stressful and confusing.
Because of the way I was treated, I was even encouraged to consider complaining to local authorities and East Ham London UK MP, which shows how serious the situation became. This should never happen with a professional company.
Overall, my experience with Icon Office has been extremely negative. I do not recommend purchasing a virtual or rental office service from them. Be very careful before giving them your money

February 12, 2026
Unprompted review
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Reply from Icon Offices

Dear Hawkar,

As per our various correspondence with you:

1) You purchased the wrong package and then began demanding services that you had to not paid for and resorted to blackmailing us unless we delivered them.
2) You failed our ID / KYC checks by providing incomplete ID documents.
3) You were told that you were not authorised to use our address until your ID checks were complete but registered a company to our address anyway - You registered it incorrectly to the wrong address in our building, in the process!

Despite giving your clear instructions on how to proceed you failed to cooperate and continued to demand we provide you with services that you had not paid for.
In the end as a result of your errors and unprofessional conduct we had to close your account and offboard you. Your money was refunded to you in full.

We wish you all the best in your future endeavours.

Regards

The Icon Offices Team

Rated 5 out of 5 stars

Great experience with service so fast…

Great experience with service so fast and quick. Everything was so smooth.

February 11, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Thank you for sharing your positive experience with us. We're glad to hear that our services met your expectations. Thanks for the feedback!
Team Icon.

Rated 1 out of 5 stars

Pathetic

This is the most ridiculous company the world has ever seen. I pay them so much money every month and I cannot get hold of them. Your phone number doesn’t work. You do not reply to emails. You do not reply to WhatsApp. My account is under North scale agency please look at my account find the phone number on the account and phone me immediately.

February 11, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Dear Ryan,

Sorry to learn about your complaint.

At times phone lines are busy, hence it may take a while for us to answer calls.

We have checked our records further regarding your complaint about written correspondence.

On the date that you wrote your review (11th Feb) we did not have any pending email queries from you. The same is also the case for WhatsApp.

We can see that our Operations team has been working with you for the last week to assist you with rectifying some errors that you made whilst incorporating your company.

Please feel free to continue to liaise with them.

Regards

The Icon Offices Team

Rated 1 out of 5 stars

Basically a scam - Avoid

Fancy looking website, no response in email communication. Had to block my card to prevent further changes even after requesting cancellation. Basically a scam - Avoid!

February 9, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Dear Roman,

All cancellation requests are processed within 5 days. Your request was received 2 days ago. The fact that we have not acknowledged your cancellation request does not make us scammers. We are still within the timeframe to process your cancellation. Our team will reach out to you later today to confirm your cancellation.

Regards

The Icon Offices Team

Rated 1 out of 5 stars

Very poor response

Very poor response, Call not attending no response on whatsapp , and ask for payment of things which i have already bought.
Scanning service is free being offer by others but ICON offices are charging.

February 10, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Hi Amina Malik,
We do not appear to have any accounts in your name nor do we have any record of receiving a query from you. However, we can tell you that scanning post is free for all of our clients with a silver, gold and platinum package.

Regards

Icon Offices Team

Rated 1 out of 5 stars

Very poor response

Very poor response, no proper customer service on website mentioned that they available 24/7 but no way, even when online on whatsapp still not responding, i have also called many times over phone but voicemail is active. For everything they ask for money , i have got letter from HMRC but i am unable to get that letter as they asking to upgrade my package and when i try to upgrade its again asking money for the things which i have already paid for , and only to get that letter on scan they are forcing me to buy already purchased service again. And even not allowing me to get that letter through royal mail or evri collection. Not also sending themselves when i trying to send me through courier they asking again to upgrade my package. I made big mistake by gone through creating my company through the..SCAM

February 10, 2026
Unprompted review
Icon Offices logo

Reply from Icon Offices

Hi Muhammad,

You have purchased the wrong package from us. You have purchased our cheapest package which does not come with a scanning feature for post. It is a "collection only" package and is not suitable for people who cannot visit our office to collect their post in person. To rectify your error you are required to purchase the correct package that matches your requirements. Unfortunately we are not able to provide you with a service that you have not paid for.

Regards

The Icon Offices Team

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