Icon Parking - 205 THIRD PARKING LLC Reviews 88

TrustScore 4 out of 5

3.8

212 East 19th St, 10003 New York, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We made our reservation one night before and were very nervous at first as it was our first time using the app. What a great and smooth process. Gentleman at the front was very kind and patient and ha... See more

Rated 5 out of 5 stars

Edgar! I made a reservation online but it did not go through. I was concerned that it would be charged to my credit card twice if I paid again at the lot. Edgar was lovely, explained that that would n... See more

Rated 5 out of 5 stars

part of what makes the experience great with icon parking, is the ease of booking a spot. the other part I appreciate is the general friendliness of the guys who work there. I've never had to wait lon... See more

Rated 2 out of 5 stars

I had a reservation ahead of time that I paid for, and was charged additionally onsite. Parking attendant did not appear to understand how to apply the reservation.


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I reserved a parking spot at 205 Third

I reserved a parking spot at 205 Third. I paid with my credit card. When I arrived there was no reservation and I had to pay again!! Charged twice! I am trying to straighten out this mess.

April 12, 2025
Icon Parking  - 205 THIRD PARKING LLC logo

Reply from Icon Parking - 205 THIRD PARKING LLC

Thank you Roni for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.

Rated 4 out of 5 stars

Liked ensuring the parking with an…

Liked ensuring the parking with an advanced reservation. Found the process once I arrived confusing though. Attendant explained it but it wasn’t clear still. He said I could just show the ticket and checkout when I returned. That helped

January 28, 2025
Rated 3 out of 5 stars

Grumpy parking attendant

I park with Icon frequently but this was my first time at this location. Parking attendant was grumpy and yelled at me. For how expensive it is to use this parking service, I would expect the attendant to be courteous.

February 1, 2025
Rated 5 out of 5 stars

part of what makes the experience great…

part of what makes the experience great with icon parking, is the ease of booking a spot. the other part I appreciate is the general friendliness of the guys who work there. I've never had to wait long, they always inspect the car before I leave it, and it's always been in the same condition when I pick it up.

September 22, 2024
Rated 1 out of 5 stars

Reservation useless- facility full, alternate non-existent!

I had a parking reservation at 205 Third Ave, New York, NY for April 21 at 3pm-12am, #IP740939. I arrived at 3:35pm. I was told they were full and to go to another location. I asked for the name and address but the attendant told me he did not know. It turned out there was no parking facility on that street. I am wondering why your system allowed me to make a reservation at a location which did not have a place for my car. It took me 1 hour and 20 minutes to get to the 205 3rd Ave so you can imagine how I felt discovering that I had nowhere to park. I would like a refund of $25.99, the cost of my reservation. I do not plan to reserve parking with Icon again - unless I am DESPARATE!!!
Follow up reply from Icon came faster than I expected. Then came a fast refund. Unfortunately, there is no way to make up for a this experience.

April 20, 2024
Icon Parking  - 205 THIRD PARKING LLC logo

Reply from Icon Parking - 205 THIRD PARKING LLC

We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.

Rated 4 out of 5 stars

Everything worked

Everything worked smoothly at the garage. The reservation policy, however is a pain. Going out in New York has become a logistical marathon.

March 11, 2024
Rated 5 out of 5 stars

Icon Parking Service is truly…

Icon Parking Service is truly exceptional! Their five-star service is evident in their efficient and professional staff. The parking spaces are conveniently located and well-maintained. I’ve had nothing but positive experiences with them. Highly recommended for anyone in need of reliable and top-notch parking service!

March 3, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look