The combination of the Icon app and the courteous staff at this facility made parking in New York City less stressful. We were in Manhattan for a weekday matinee performance of "Pirates! The Penzance... See more
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I could not before my arrival time cancel the online reservation because of the "No Kings Day" protests. It was impossible to get down 43rd steet (the only entrance) and get to the garage! I deserve... See more
Company replied
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finall... See more
We pre-paid for five hours, in order to see a Broadway show. Due to illness, we had to leave the show and go to an emergency room, with no idea of how long we'd be. We called the parking garage, and... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
249-253 West 43rd Street, 10036, New York, NY, United States
- (212) 221-8902
You should know
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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Mistakes here are VERY COSTLY!
Mistakenly I chose the wrong end time and went over 30mins and had to pay almost as much as I paid for the 3 hour reservation I made. Not good pricing!
February 14, 2026
Convenient because it was close to event
February 15, 2026
The men were quick and polite
February 12, 2026
Never got to the garage due to traffic
Never got to the garage due to traffic. Woulf not let me cancel.
February 11, 2026
Arrived at garage and was refused…
Arrived at garage and was refused entry. Explained I had a prepaid reservation and they said it had been canceled and refunded. It had not been canceled or refunded.
February 7, 2026
Reply from Icon Parking - ADVANCE PARKING LLC
Thank you, Eric, for bringing this to our attention, and I’m very sorry for the inconvenience you experienced.
We understand how frustrating it must have been to arrive at the garage and be denied entry despite having a prepaid reservation. That is certainly not the experience we want for our customers.
Unused reservation has been cancelled. Please kindly allow 3-5 business days for a refund to reflect on your credit card.
Thank you for your patience, and we appreciate the opportunity to make this right.
horrible pick up experience
quick drop off, but when I went to pick up my car I had to wait for almost 10 minutes for someone to help me meanwhile they were sitting in the office at the computer. when one of the gentleman finally begins to help me and take my ticket and ask for my QR code that I prepaid he then said I needed to wait for someone else to help me instead. mind you it was 11 degrees outside and has already been waiting. I had to stress concern for long wait in the cold and lack of assistance and then he decided to help me.
January 30, 2026
Friendly and courteous staff
Friendly and courteous staff, ease
of making the reservation, locating the garage and making the payment.
January 28, 2026
prepaid parking was not honored
I prepaid for parking for my wife's car. when she checked out after parking the attendant forced her to pay $45 overtime charge even though she was 10 minutes earlier than her pre-paid check out time.
January 3, 2026
Reply from Icon Parking - ADVANCE PARKING LLC
Raymond, thank you for reaching out and for bringing this to our attention. We’re sorry to hear about the experience your wife encountered at the location, as we understand how frustrating this must have been.
We would like the opportunity to review the reservation details and the overtime charge you described. To allow our team to assist you further, please contact our Customer Service team at customerservice@iconparking.com with the reservation information and any available receipts.
We appreciate you sharing your concerns and look forward to helping resolve this matter.
Quick service when I showed up art the…
Quick service when I showed up art the garage. Kind of pricy though. I paid $37 for just a couple of hours. I know it's NYC, but geez
January 20, 2026
Easy check in and check out
Easy check in and check out; great location, great value, friendly staff
January 24, 2026
Dissapointed
Unfortunately for me my brand new car was damaged when I received it. I hope all is taken care of. Lets see. I know accidensts happen however I am disappointed.
January 24, 2026
Reply from Icon Parking - ADVANCE PARKING LLC
Thank you for notifying us, and we are truly sorry to hear about the condition of your vehicle upon return. We completely understand how upsetting and disappointing this must be, especially with a brand new car, and we sincerely regret this experience.
While accidents can unfortunately occur, we recognize that this does not lessen the frustration or concern you’re feeling. Please be assured that we take situations like this very seriously. Our team is reviewing the matter to ensure that all necessary steps are taken promptly and appropriately.
We appreciate your patience as this is addressed, and we are committed to keeping you informed throughout the process. If you have any additional details or documentation you would like to share, please feel free to reach out to us directly at claims@iconparking.com.
Thank you for bringing this to our attention. We value your trust and hope to resolve this matter to your satisfaction.
Great service at parking lot and easy…
Great service at parking lot and easy purchasing online
January 21, 2026
Great service
Great service, wonderful customer care and the team is always friendly.
October 26, 2025
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