Icon Parking - BOWERY FIRST PARKING LLC Reviews 177

TrustScore 4.5 out of 5

4.6

11 East 1St Street, 10003 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

The parking attendant very kindly let us extend our reservation at no cost! It was an amazing deal at $24 for several hours on a Friday night!

Rated 4 out of 5 stars

Very convenient. Operator tried to tell me that my station wagon is oversized but it isn’t. Seemed like they wanted to charge me an extra fee for no reason. Thank goodness I used the app to pay ahead... See more

Rated 5 out of 5 stars

I love Icon. The standard set by the company is something I appreciate. I live upstate ny and when in need to come into NYC for scheduled work, it’s imperative I arrive on time and the only way to do... See more


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

  • 11 East 1St Street, 10003, New York, NY, United States

  • 6466029723

You should know

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I went to the direction 11east 1st…

I went to the direction 11east 1st street in new york with my reservation payed and the worker told me that the company has changed and my reservation it doesn’t exists and if i want to park the price will be more than double. Its a scam and i felt very bad. Besides i tried to cancel my reservation in order to recover my money and neither. I felt cheated

January 14, 2023
Icon Parking  - BOWERY FIRST PARKING LLC logo

Reply from Icon Parking - BOWERY FIRST PARKING LLC

Thank you for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.

Rated 4 out of 5 stars

Very convenient, but tried to charge us extra

Very convenient. Operator tried to tell me that my station wagon is oversized but it isn’t. Seemed like they wanted to charge me an extra fee for no reason. Thank goodness I used the app to pay ahead and there was no negotiation that needed to take place.

November 12, 2022
Rated 4 out of 5 stars

Icon resolved my payment issue immediately!

I had a problem with a parking reservation. I contacted the company and they immediately credited my account. I was very satisfied with their response!

October 26, 2022
Icon Parking  - BOWERY FIRST PARKING LLC logo

Reply from Icon Parking - BOWERY FIRST PARKING LLC

We thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured a member of our Customer Experience Team will reach out to you shortly to gather more information and find a solution. We appreciate your business and hope to have the opportunity to serve you again in the future.

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