Icon Parking - CONVENIENT PARKING LLC Reviews 102

TrustScore 4 out of 5

4.0

215 West 95th Street, 10025 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Great location for symphony space events. Friendly service and quick to retrieve car. I only use icon now since I can reserve online in advance.

Rated 1 out of 5 stars

When I got to the parking garage it was full and I was told: nothing I can do, go find somewhere to park. I had to look for parking in Manhattan with the streets covered in snow and limited parking.... See more

Company replied

Rated 5 out of 5 stars

In early October, my daughter and I had a change of plans, and needed to go from our home in Vermont to NYC for one night. We went to the Icon Parking system website and found a spot very close to... See more

Rated 5 out of 5 stars

Icon parking was very easy to find ,close to the venue the valet was very nice .I also was able to find a coupon code that bought the price down .will definitely use icon again.


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

  • 215 West 95th Street, 10025, New York, NY, United States

  • (212) 864-8901

You should know

4.0

Great

TrustScore 4 out of 5

102 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Paring was full, had to look for somewhere else

When I got to the parking garage it was full and I was told: nothing I can do, go find somewhere to park.
I had to look for parking in Manhattan with the streets covered in snow and limited parking. You should mark places full so at least I know I cannot trust you and go somewhere else.

January 31, 2026
Icon Parking  - CONVENIENT PARKING LLC logo

Reply from Icon Parking - CONVENIENT PARKING LLC

Thank you, Rodrigo, for reaching out and sharing your experience. We’re very sorry to hear about the inconvenience you encountered upon arrival, especially given the difficult weather conditions.

We understand how frustrating it can be to arrive with a reservation and find that the location is unable to accommodate your vehicle. Your feedback regarding clearer communication about garage availability is appreciated and will be shared with the appropriate team.

If you would like us to review your reservation further or assist with next steps, please contact our Customer Service team at customerservice@iconparking.com, and a representative will be happy to assist you.

Thank you for bringing this matter to our attention.

Rated 5 out of 5 stars

The app is great

The app is great. Easy to use… Ideally you’d get some sort of benefit (points, discounts) as a consistent customer and app user

October 3, 2024
Rated 5 out of 5 stars

Amazing place

Everything went smoothly. The front desk person , a kind and helpful individual. I love a place where people make your life easy. Thank you!!

May 28, 2024
Rated 1 out of 5 stars

Horrible service

Horrible service. Made me make a reservation on the spot. If you have space, why not just accept the car.

I made the reservation then the worker magically took my car.

When I went to pick up my car within the time slot I paid for, the worker kept saying, ‘There’s a problem.“ The problem wasn’t mine because y’all already took my money, I just wanted my car to leave and he made me wait 10 extra minutes for no reason.

Horrible service and policies. I hate this business

May 18, 2024
Icon Parking  - CONVENIENT PARKING LLC logo

Reply from Icon Parking - CONVENIENT PARKING LLC

Chaff, We are sorry to hear you did not have the best experience with our team. At Icon, we strive to provide nothing less than excellent service and we're sorry we missed the mark. We are always working to improve and hope you give us another chance to make things right.

Please kindly check your email for updated information regarding your reservation.

Rated 5 out of 5 stars

Recommend!

Efficient and polite staff. Car was ready when we were scheduled to pick it up. We reserved and paid ahead of time with no problems. Will use again on our next trip!

December 27, 2023

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