Updated review. My complaint was acted upon and I am receiving a refund for their mixup of not honoring my reservation. Daniel who helped resolve it was wonderful! I have booked another re... See more
Company replied
Location
Switch location231 West 48th Street, 231 West 48th Street, 10019 New York, NY, US
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See what reviewers are saying
We accidentally reserved Crowne garage which app defaulted to instead of the 40th st Icon location! Our appointment was at NYU Langone 530 1st avenue! Neuro-surgery! The Parking attendant was greatTo... See more
Best parking experience I've ever had in NYC. Covered entry/two street entry/exit. We had a wheelchair accessible van that requires additional space for entry/exit. This location was excellent... See more
When I find myself in the Times Square area, I prefer to use Crowne Garage since I usually stay at the Crowne Plaza. Talk about convenient! You pull up and you're right at the entrance to the hotel.... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
231 West 48th Street, 231 West 48th Street, 10019, New York, NY, United States
- 212-586-0665
You should know
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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Friendly staff
Friendly staff! Great location and very quick to drop off and pick up car.
January 29, 2026
Problem with reservation has been resolved . The original problem : Prepaid reservation was not honored…
Updated review. My complaint was acted upon and I am receiving a refund for their mixup of not honoring my reservation. Daniel who helped resolve it was wonderful! I have booked another reservation at same garage tomorrow before our show . …. Keeping my fingers crossed for smooth transaction.
I changed my rating to a 4 from a 1 because issue was resolved but honestly I would have loved not to have the hassle at all.
We had a prepaid parking reservation for $48 and were told there was no record of it when we retrieved our car. We were charged an additional $78 to get our car. I reported to Visa charge card services the additional charge was wrong and we are disputing it!
January 20, 2026
Reply from Icon Parking - CROWNE GARAGE LLC
Barbara, thank you for bringing this matter to our attention, and we sincerely apologize for the confusion and frustration surrounding your parking charges.
We understand that you had a prepaid reservation for $48 and were advised at vehicle retrieval that there was no record of it, resulting in an additional $78 charge to release your car. We recognize how upsetting this must have been and completely understand why you chose to dispute the charge with your card issuer.
We are currently reviewing your reservation and transaction details to determine what occurred and to ensure this is addressed appropriately. Please be assured that if the additional charge is found to be in error, it will be resolved accordingly.
Thank you for your patience as we investigate this matter. We appreciate you taking the time to report the issue and regret the inconvenience you experienced. Should you have any supporting documentation, such as your reservation confirmation or receipt, please feel free to share it with us to assist in the review.
I had problems with another parking app…
I had problems with another parking app and the parking attendant was so patient and kind he helped me get onto this app and walked me through every step. I was so appreciative gave him a good tip.
January 18, 2026
The robo parking system was excellent
The robo parking system was excellent! The attendant was extremely helpful and friendly. After parking in nyc garages for 50 years this was a memorable and fun experience!
June 21, 2025
Hassle free NYC parking!! @ Rockefeller Center
Hassle free NYC parking!!
@ Rockefeller Center
April 16, 2025
I was able to confidently park my car
I was able to confidently park my car, go to my event, and when done—my car was safe and ready for me to continue my journey.
April 7, 2025
Very prompt service and super courteous employees …
Very prompt service and super courteous employees!
February 10, 2025
No space
Unfortunately, when I arrived at the garage, they did not have any space. They indicated that I was welcome to wait in the street until a car exited. This caused me to have to seek other parking arrangements. If you’re going to accept reservations and pre-payment there should be no question in honoring them.
December 29, 2024
Reply from Icon Parking - CROWNE GARAGE LLC
We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve.
The emplacement is perfect
The emplacement is perfect. My room was in crown plaza, the door and the parking are together. My car was there for 5 days. Employees were great.
December 21, 2024
Best parking experience I've ever had…
Best parking experience I've ever had in NYC.
Covered entry/two street entry/exit.
We had a wheelchair accessible van that requires additional space for entry/exit. This location was
excellent for that.
The attendant was also very helpful and understood the importance of care with such a van. I would highly recommend this garage. While the parking was not inexpensive, it was worth every penny for the location and convenience of traveling with a person with a disability.
December 26, 2024
easy to stop
December 26, 2024
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