Icon Parking - FULTON LAWRENCE PARKING LLC Reviews 78

TrustScore 4 out of 5

3.9

111 Lawrence Street, 11201 Brooklyn, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I use this garage every time I come to Brooklyn. It’s clean, well lit, and the staff are prompt and know how to get the job done. The only thing I wish were different is that you make reservations... See more

Rated 5 out of 5 stars

great daily parking rates and many location options. thanks!


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

You should know

3.9

Great

TrustScore 4 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crashed My Car Into the Wall

They damaged my wife's car with obvious white paint from their wall. Every time we call, they use the excuse that there is no manager. DO NOT PARK YOUR CAR HERE! Other, more reputable places will take better care of your car and be more responsive to issues.

October 11, 2025
Unprompted review
Icon Parking  - FULTON LAWRENCE PARKING LLC logo

Reply from Icon Parking - FULTON LAWRENCE PARKING LLC

John, We’re truly sorry to hear about the damage to your wife’s vehicle and the difficulty you’ve experienced in trying to resolve the issue. This is not the level of service we aim to provide, and we completely understand your frustration.

Please accept our sincerest apologies for both the incident and the lack of timely support. We take all damage claims seriously and are currently reviewing our internal processes to ensure better accountability and communication, especially when a manager is not immediately available.

We would appreciate the opportunity to make this right. If you haven’t already, please contact us at claims@iconparking.com with your claim details, and we will escalate this matter for prompt review and resolution.

Thank you for bringing this to our attention.

Rated 4 out of 5 stars

My Go To Brooklyn Parking Spot

I use this garage every time I come to Brooklyn. It’s clean, well lit, and the staff are prompt and know how to get the job done.

The only thing I wish were different is that you make reservations and prepay in the app, but you have to show your confirmation email when you arrive, and then show both a text and the app reservation page to get out. It would be so nice to just have one spot/ code for reservations to show you have one and that you prepaid.

December 28, 2024
Rated 1 out of 5 stars

Scammers

They charged me $16 more than what I had already paid for booking in advance.

December 6, 2024
Icon Parking  - FULTON LAWRENCE PARKING LLC logo

Reply from Icon Parking - FULTON LAWRENCE PARKING LLC

Imran, Thank you for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.

Rated 1 out of 5 stars

Don't pay in advance!…

I paid in advance and the attendant somehow couldn't input the info even though he checked it when I arrived. I showed him bar codes and he still couldn't figure it out. He told me I would have to pay again which I refused to do. There were many people in line behind me. He helped a few and finally after 25 minutes agreed to get my car along with the manager. Why he didn't get the manager immediately , I don't know. When the car arrived I left as I had my two young grandchildren with me!

September 17, 2023
Icon Parking  - FULTON LAWRENCE PARKING LLC logo

Reply from Icon Parking - FULTON LAWRENCE PARKING LLC

Anne, Thank you for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.

Rated 1 out of 5 stars

I am trying to contact you since the…

I am trying to contact you since the pass week

September 1, 2023
Icon Parking  - FULTON LAWRENCE PARKING LLC logo

Reply from Icon Parking - FULTON LAWRENCE PARKING LLC

Jose, Thank you for leaving feedback. We strive hard to make every customer experience seamless and we apologize that we did not meet expectations. Please kindly check your email for updated information regarding your reservation. If you require further assistance, please kindly reach out via customerservice@iconparking.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look