Prepaid for lot & was closed when we arrived. How can you accept payment knowing you won't be open, very dishonest. Trying to get money back, shouldn't have to waste my time with this!
Company replied
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See what reviewers are saying
The gentleman that ran the lot was friendly upon greeting and thorough with the check in process. When returning at 4pm, there were other customers but he was great at helping everyone based on arriva... See more
First time parking at this location - near Penn Station. (it is an "outdoor" parking facility). Attendant was very pleasant and took care with our vehicle. ICON parking rocks!
Great staff members, very helpful and friendly. Made sure we was in and out and made sure we knew where we were going and useful information for our first visit to NY! Will highly recommend to family... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
384 8th Avenue, 10001, New York, NY, United States
- 212-947-5805
You should know
4.1
Great
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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TIME IT TOOK TO GET SERVICE AND TIME IT…
TIME IT TOOK TO GET SERVICE AND TIME IT TOOK MY CAR. FAST TEXT SERVICE AS WELL
February 13, 2026
Parking was very nice and the attendant…
Parking was very nice and the attendant was very nice.
February 11, 2026
Same here, pre pay this garage was closed!
Same here this garage is closed! Line is busy when you call how can they accept pre pay and you get there its closed
Icon parking says they are refunding money! Hope so take this garage off your list!!
January 26, 2026
Unprompted review
Reply from Icon Parking - GARDEN GARAGE LLC
Thank you, Pearl, for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced.
We understand how frustrating it is to arrive at a location that is unexpectedly closed, especially after prepaying and being unable to reach the garage by phone. This is certainly not the experience we want for our customers.
Thank you for taking the time to report this issue. Your feedback helps us improve and prevent similar situations in the future. If you do not see your refund processed or need further assistance, please let us know at customerservice@iconparking.com and we’ll be happy to help.
Prepaid for lot & was closed
Prepaid for lot & was closed when we arrived. How can you accept payment knowing you won't be open, very dishonest. Trying to get money back, shouldn't have to waste my time with this!
January 24, 2026
Reply from Icon Parking - GARDEN GARAGE LLC
Mike, Thank you for contacting us, and please accept our sincere apologies for the inconvenience and frustration you experienced.
This should not have happened, and we are very sorry for the inconvenience and time this has cost you. We appreciate you bringing this to our attention.
Please be assured that your payment will be refunded in full for the unused reservation. The refund will be processed back to your original form of payment, and you should see it reflected within a few business days.
We regret the frustration this caused and apologize that you had to spend time following up on this matter. Thank you for your patience, and we hope to have the opportunity to provide you with a better experience in the future.
Simple and quick
October 17, 2025
Did not let me cancel
May 31, 2025
Reply from Icon Parking - GARDEN GARAGE LLC
Thank you, Lucien, for reaching out. We're sorry to hear that you had trouble canceling your reservation.
Please kindly check your email for updates regarding your reservation.
We appreciate your understanding and look forward to resolving this for you.
Prepaid Parking Voucher Deception
I would have given 5 stars but for the additional charge I had to pay at the parking garage after I presented a prepaid parking voucher.
No where on your website does it state this. I prepaid nearly a week prior to parking and was charged $30 plus a $3 fee total $33. When I pulled into the garage at first I was told there’s no parking even though there was plenty of space available. After I showed the attendant the prepaid voucher he said ok not knowing I had it. Then he stated that there would be an extra charge for a large SUV and that I had to pay it when I left. I asked him how much extra and he said about $15 when it actually came to over $18 extra. As I was attending an important meeting I had no alternative but to pay it. The attendant was friendly and understanding but had no authority to override the extra charge. I’ve used ICON PARKING GARAGES before and never was charged extra when prepaying for the parking. That is the reason why they have prepaid parking to pay upfront to avoid the extra cost. So BEWARE of this extra charge if you have any vehicle larger than a small car to park.
May 8, 2025
The barcode made it easy to confirm my…
The barcode made it easy to confirm my reservation when I arrived. When I selected my arrival time the website let me know my options to maximize my parking time options. I didn't receive a confirmation email as expected so I had to screenshot the confirmation from the website.
April 19, 2025
Took car right away
Took car right away. Quick upon return to retrive car. Friendly staff.
February 15, 2025
Did not use services
Did not use services. Unable to cancel reservation online.
After contact, Reservation was cancelled. Customer service is prompt and helpful.
February 11, 2025
Reply from Icon Parking - GARDEN GARAGE LLC
Micheal, We thank you for taking the time to bring this matter to our attention. Please kindly check your email for updates regarding your reservation.
The attendant was very efficient and…
The attendant was very efficient and respectful
December 11, 2024
Great location and fantastic service
December 5, 2024
The attendant at the garage is great
The attendant at the garage is great. quick, easy in and out
October 25, 2024
I never received a confirmation email…
I never received a confirmation email about my reservation. I was glad I printed it from the browser!
October 11, 2024
They are the best lot in the city!
They are the best lot in the city!! Easy in and out!!
5 stars!!!
October 17, 2024
very helpful attendant
October 2, 2024
Quick and efficient.
September 21, 2024
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