The parking staff was always great to work with and super friendly. But the support and customer experience staff are impossible to get help from. My car has been stuck in the garage for weeks, when I... See more
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See what reviewers are saying
Once I figured out how to make the booking online in advance, I was pleased with the price $26.50, the easy entry and exit to the garage, and the competent civil attendants.
This particular location is well organized and clean. The staff is mostly pleasant. 5 stars because life is hard and people are going through. A Smile is priceless for all involved and if that can... See more
I started parking at this garage years ago when my son lived in the neighborhood. The price is reasonable compared to other garages closer to the theater district, and the staff is friendly and helpfu... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
524 West 51st Street, 10019, New York, NY, United States
- (212) 974-9608
You should know
4.3
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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No customer support
The parking staff was always great to work with and super friendly. But the support and customer experience staff are impossible to get help from. My car has been stuck in the garage for weeks, when I’ve asked to move my car to a different garage I have gotten no response, only that they will check with upper management and never hear back. Now all the other garages are at full capacity and I still can’t get my car out.
November 17, 2023
Unprompted review
Reply from Icon Parking - HUDSON VIEW PARKING LLC
Paul, We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve. You should've been contacted by now on how to retrieve your vehicle. If not, please kindly reach out to us directly at customerservice@iconparking.com for further assistance.
Affordable parking
Once I figured out how to make the booking online in advance, I was pleased with the price $26.50, the easy entry and exit to the garage, and the competent civil attendants.
November 6, 2023
Very good service
October 29, 2023
Excellent service
Excellent service. Clean garage. Pleasant and respectful attendants
October 25, 2023
Clean garage and quick service.
October 16, 2023
Renzo and Fabien are the best!
Renzo and Fabien are the best! Super friendly and professional! Highly recommend parking there!
September 28, 2023
Easy and professional
October 11, 2023
Great location near our event and great…
Great location near our event and great price factoring in the icon promotion discount
September 18, 2023
Always use ICON & some managers…
Always use ICON & some managers remember me when I return. Car always without issues!!!!
September 3, 2023
Easy to find affordable parking garage…
Easy to find affordable parking garage via app. Attendant was friendly and helpful providing excellent service.
August 26, 2023
Secure, Clean Parking at a Good Price
Easy to find, secure, friendly and professional staff, clean, less expensive than other places, decent location
August 24, 2023
They had a great promo code offer…
They had a great promo code offer reserving directly with them that was better than anything on Spot Hero
August 19, 2023
Good, but……
The guys were great and attentive. I however did not like the fact that I kid for a period of time (4days) but could not take my vehicle out. I was told if I did I would lose my money and have to pay again because they would have to give me a new ticket. That doesn’t sound reasonable.
I would consider using another provider next time.
August 4, 2023
Reply from Icon Parking - HUDSON VIEW PARKING LLC
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our in/out policy. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that you will not be allowed to come and go throughout the duration of your reservation. Only one entry/exit is permitted. We appreciate your business and hope to have the opportunity to serve you again in the future.
Car is charged as oversized but parked…
Car is charged as oversized but parked in regular size spot
July 28, 2023
Reply from Icon Parking - HUDSON VIEW PARKING LLC
Robert, Thank you for leaving feedback. We strive hard to make every customer experience seamless and we apologize that we did not meet expectations. We appreciate your business and hope to have the opportunity to serve you again in the future.
Safe lot
Safe lot. Easy in and out coming in from NJ. This was in the summer though, but I would imagine still easy to get to since it’s not in the congested area. Not a bad walk to
Times Square and theater district
July 23, 2023
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