Although the staff was great, the system had not registered our paid reservation and this created a long delay when we arrived. We had the scanner code, res. no. , app res. and email from ICon and yet... See more
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I must say that Icon Parking responded promptly and professionally when I experienced an over charge on my account. I called customer service spoke to Angelica and Icon refunded my entire amount. I gr... See more
the attendant gave us a receipt on our phone and the car was easily accessible since our dr. appointment lasted only an hour!
Prepaid and pre-reserved parking. Charged an additional $15 for large vehicle. This has never happened before. I will not use this lot again.
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
12-14 East 107th St, 10029, New York, NY, United States
- (212) 722-9498
You should know
4.3
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Thank you very much
October 23, 2025
Prepaid and pre-reserved parking
Prepaid and pre-reserved parking. Charged an additional $15 for large vehicle. This has never happened before. I will not use this lot again.
October 14, 2025
Very nice and professional staff!
June 20, 2025
I must say that Icon Parking responded…
I must say that Icon Parking responded promptly and professionally when I experienced an over charge on my account. I called customer service spoke to Angelica and Icon refunded my entire amount. I greatly appreciate that. Thank you
May 20, 2025
I want my $ back!!!!
March 9, 2025
Reply from Icon Parking - MERIT PARKING LLC
Thank you for leaving feedback. We strive hard to make every customer experience seamless and we apologize that we did not meet expectations. Please kindly reach out to us at customerservice@iconparking.com so that a member of our Customer Experience Team can respond to gather more information and find a solution.
The attendents were professional and…
The attendents were professional and kind.
Gtreat location for easy in and out of NYC
October 27, 2024
Nice experience
Although very busy the staff was polite, helpful and hustled to get you in and out quickly.
September 23, 2024
Lie and overcharged
I was lured into a great deal online - and when i got to the car park, i was informed that my car was oversized (ford explorer) and i had to pay an extra $16!!!!! When i booked the ticket it was not mentioned that the car needed to be a mini car to get the discount. I don't mind paying $20+ for car park as long as i know this is what i am going to get! This was purely a very bad experience and a beyond a joke! Not impressed and WOULD NOT RECOMMEND to book again to anyone!
And reading your réponse… how to put it nicely… it’s too easy to put 10 pages of small (minuscule print) and said: told you so! You could be frankly straight and transparent and clearly ask for instance during the booking the size of the car…? Nan… too simple and far too clear: you wouldn’t want to help your customer, would you?! Same feeling CRAP service and lie even worst considering your answer full of excuses.
February 24, 2024
Reply from Icon Parking - MERIT PARKING LLC
Corinne, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
This information is also provided with your reservation confirmation.
Garage attendant was very…
Garage attendant was very courteous…disappointed that parking price was so high and tax was added on.. not happy w price but attendant was great
February 2, 2024
Theft and misrepresentation
When I went to check out the attendant insisted that I py an additional $12.00. I showed him the printed icon voucher he took it and threw it in the garbage without even looking at it. I protested the extra charge since I parked there within the time limits of my ICON voucher. He refused to give my car until I paid the additional charge of $12.00.
I consider this as theft and false representation by ICON. I plan to file at small claims court
December 21, 2023
Reply from Icon Parking - MERIT PARKING LLC
Demetrios, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy that state if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions.
There was no attendant at the garage
There was no attendant at the garage. I waited for a half hour and tried calling the phone number associated with the garage but no one answered. Several other frustrated people were also waiting to park. I eventually left and had to spend time looking for street parking.
August 19, 2023
Reply from Icon Parking - MERIT PARKING LLC
Thank you for sharing your feedback. We strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations. We will be reaching out to you directly to gather more information regarding your experience. Again, thank you for your feedback, and we will talk soon!
Quick reception and even quicker exit
Quick reception and even quicker exit. Car was right there for when i had To leave. Guys working were great!
July 11, 2023
the attendant gave us a receipt on our…
the attendant gave us a receipt on our phone and the car was easily accessible since our dr. appointment lasted only an hour!
June 29, 2023
Although the staff was great
Although the staff was great, the system had not registered our paid reservation and this created a long delay when we arrived. We had the scanner code, res. no. , app res. and email from ICon and yet there was this problem. Otherwise the experience was fine. Again, very nice and attentive personnel.
June 4, 2023
It went as expected
It went as expected, check in and ck out. Most of the attendants were very friendly.
May 6, 2023
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