Attendant was polite, took the car & quickly provided tkt. Just as quick when I returned 5 hours later. Online system worked, retrieving my prepaid info.
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The level of disrespect we received was absurd. We stayed at a hotel that had a discount for overnight parking. We parked at Icon Parking and went into the hotel. Then, we talked to one of the guys wh... See more
Company replied
Inexpensive, parking garage people are nice and easy to book
Great space, great price, great discount, great customer service, great convenient location.
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
155 East 38th Street, 10016, New York, NY, United States
- (212) 599-9140
You should know
4.0
Great
83 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Terrible Service
The level of disrespect we received was absurd. We stayed at a hotel that had a discount for overnight parking. We parked at Icon Parking and went into the hotel. Then, we talked to one of the guys who were taking care of the cars and explicitly said we wanted to use the car for 30 minutes and come back and asked if we would be charged. He said "no" and then proceeded to charge us later. He even said he would charge us 70 dollars if we couldn't get another receipt from the hotel. He could have just said we could not take the car out and that would not have been a problem. Unacceptable service - they were rude to us the whole time.
June 11, 2023
Unprompted review
Reply from Icon Parking - MURRAY 38 PARKING LLC
Thank you Juliana for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers.
The parking garage was unavailable
The parking garage was unavailable even after I made a reservation! The elevator was broken and rendered the establishment off limits. I asked for a refund and was told to call corporate. Very frustrating beginning to the day!
April 12, 2023
Reply from Icon Parking - MURRAY 38 PARKING LLC
Thank you Keith for sharing your feedback. We strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations. We will be reaching out to you directly to gather more information regarding your experience. Again, thank you for your feedback, and we will talk soon!
Best garage in the area
I have been parking at this Icon location for five years. They switched management this year and the staff is amazing friendly, responsible, organized, and great drivers! I am greeted every day with a smile and it’s never a bother for them if I change times or come back as many times as I need. Out of all the garages in my neighborhood I chose this garage because of the staff. I am very happy with my monthly parking!
February 7, 2023
Unprompted review
Quick and polite.
December 22, 2022
Great space
Great space, great price, great discount, great customer service, great convenient location.
December 19, 2022
Prepaid for parking got to the garage…
Prepaid for parking got to the garage and was informed the elevator was not working and therefore could not enter. Tried calling the icon # but wasn’t able to even leave a message. Sent an email waiting for a response
December 17, 2022
Reply from Icon Parking - MURRAY 38 PARKING LLC
Thank you Josephine for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Someone on our Customer Experience Team will reach out to you shortly to gather more information.
I had paid reservation
I had paid reservation. There was no attendant there and I had to wait 20 minutes and then he refused to take my car as his lift was not working. I have only had amazing 5 star experiences with Icon parking except this one.
December 10, 2022
Reply from Icon Parking - MURRAY 38 PARKING LLC
Thank you for leaving feedback. We strive hard to make every customer experience seamless and we apologize that we did not meet expectations. A member of our Customer Experience Team will reach out to you shortly to gather more information and find a solution.
I pre booked and paid for parking for…
I pre booked and paid for parking for this garage. I arrived around 6:00 pm and was told the garage was closed when the website said they close at 12 am. I was unable to receive a refund.
December 10, 2022
Reply from Icon Parking - MURRAY 38 PARKING LLC
Thank you for taking the time to leave feedback, we would like the opportunity to investigate further. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
Easy and quick drop off and pick up
Easy and quick drop off and pick up. Convenient location and great weekend pricing.
December 4, 2022
Professional & efficient
Attendant was polite, took the car & quickly provided tkt. Just as quick when I returned 5 hours later. Online system worked, retrieving my prepaid info.
November 29, 2022
Good customer service
Good customer service. Quick drop off. Quick pick up. Thank you.
November 18, 2022
Small outdoor parking
More like a courtyard parking than a garage. No indoor space. Tiny drive out.
November 11, 2022
Very nice and quick service
November 11, 2022
Location Murray 38 Parking LLC 155 East 38th Street New York New York 10016
Location, nice and competent service
November 7, 2022
The whole experience was great
The whole experience went very well. Attendants were nice and easy to talk to.
October 30, 2022
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