The reservation was very easy to make on-line. Once at the garage, I presented the printout. The attendant scanned it, entered my phone number and sent me a text so I could get the QR code to retriev... See more
Location
Switch location140-166 West 53rd street and 139 West 52nd Street, 10019 New York, NY, US
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See what reviewers are saying
It was a super busy day in NYC but the attendants worked very efficiently to get all the cars in and parked. Despite being under pressure the attendants were friendly. The wait at car pick up was reas... See more
We arrived at the garage on 53rd Street only to be told that the elevator wasn't working and we would have to go to the other location on the corner of 53rd bet. 5th and 6th. The attendant wasn't cle... See more
I have yet to receive a single scratch on my car at any Icon parking location. There was some confusion at pickup because I never received a text from them after I dropped it off, but got it straigh... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
140-166 West 53rd street and 139 West 52nd Street, 10019, New York, NY, United States
- (212) 397-9028
You should know
4.5
Excellent
431 reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
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Easy reservation, fast check in and fast check out
The reservation was very easy to make on-line. Once at the garage, I presented the printout. The attendant scanned it, entered my phone number and sent me a text so I could get the QR code to retrieve my car.
It was very easy and fast.
October 25, 2023
Hello,
Hello,
I parked at the Sheraton Hotel garage. When I came back to pickup my car I heard a loud noise when I tried to shift gears to leave the garage. I called the attendant who said, he did not know what had happened. I asked to speak to the manager, the gentleman came after fifteen minutes and tried to move the car. At first, he said, he did not hear any noise. When I insisted, he said, “ we have nothing to do with it.” I asked that he filled out an incident report, he started to raise his voice and told me to call the police. Is this how Icon Parking treat customers? I called the police, and waited 45 minutes. It was getting late, I decided to cancel the request for the police to arrive, but to instead address the matter with the headquarters.
I went on the company website and was surprised to know that Icon takes great pride “to elevate the customers experience for parking” ( not this customer). The manager was rude, disregarded my complaint in its entirety, and left me standing there. Is this the way Icon elevate the customers’ experience. Please help me understand this manager ‘s aggressive behavior. This incident happened at 3:30 PM on October 24.
October 24, 2023
Unprompted review
Reply from Icon Parking - PARK-SERV LLC
Marlyn, This is never the experience you should have at Icon! We are sorry to hear of the damage to your vehicle.
If you have not already filed a claim, please reach out to our claims department at (212) 832-2917 or by email claims@iconparking.com.
We will look into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Its getting worse
Its getting worse. My seat was never pulled back up and they shut my lights that are automatic!!!! drove home not knowing they shut my lights. Do these parking attendants not know that the lights are automatic and should not be touched? also if you want a tip maybe you should have them pull the seat back to its original position!
October 17, 2023
Reply from Icon Parking - PARK-SERV LLC
Susan, We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve. We are looking into the issue and aim to resolve it promptly.
Always the best in NYC!
October 14, 2023
Quick response and service good
October 1, 2023
No service…
I paid in advance and had a reservation, but did not bring proof of that, I said here is the card number I made the reservation with, but the manager at the parking site in NYC would not look up to see that your company was paid and that forced me to pay $72 more. Very inconsiderate. You lost a customer.
David Smith
September 9, 2023
Reply from Icon Parking - PARK-SERV LLC
David, Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation redemption instructions. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that when you return to the facility, please present your digital or paper ticket to the cashier. You can then scan your reservation bar code on the scanner outside the cashier booth or show the attendant your Icon Parking reservation information.
The garage staff do not have a way to search for your reservation, this is why we send it directly to you with instructions. A member of our Customer Experience Team will reach out to you shortly to gather more information and we'll work with you to resolve any issues as quickly as possible.
Great staff
September 15, 2023
I forgot to take the ticket for my car
I forgot to take the ticket for my car! When I went back later he remembered me and said he tried to catch me but I didn't hear him. He was very apologetic but it was my mistake.
September 10, 2023
Very good efficient garage
Very good garage. Good a handling big volumes of customers.
September 9, 2023
I reserved a space ahead of date to…
I reserved a space ahead of date to arrive. Was taken right away. There was no wait at pick up! Great service
August 14, 2023
LIKE
LIKE: Employees, quickness of service DISLIKE: Told rental vehicle was NOT oversize, but was charged for an oversize vehicle when picking up.
July 31, 2023
Check in and out was a breeze
July 30, 2023
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