Icon Parking - PREMIER PARKING LLC Reviews 481

TrustScore 4.5 out of 5

4.4

203 E 61th St, 10021 New York, NY, US


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See what reviewers are saying

Rated 4 out of 5 stars

I love Iconparking service and website is really easy to navigate! One Big Annoying Thing is that lately some sites charging another $$15-16 for suv because it is oversized… I hate surprises!... See more

Rated 5 out of 5 stars

Helpful staff patient and empathetic - I was in NY for a lunch for a friend who passed suddenly and was feeling sad. The attendant noticed and took the time to wish me well and lifted my spirits. It w... See more

Rated 5 out of 5 stars

I always use the Icon Parking system App prior to coming in to Manhattan. The parking lot locations are numerous and I usually find a lot near where I’m heading. The attendants are cordial and profe... See more

Rated 4 out of 5 stars

The garage was fine and the attendants very helpful. But ever since you changed you app I have been having problems making a reservation. All my previous information was erased, and although I have re... See more


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

You should know

4.4

Excellent

TrustScore 4.5 out of 5

481 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Dont Trust this garage …

I was charged an extra $15.00 without being notified. When booked there was no mention of an extra charge. I’ve parked before in other Icon garages with this vehicle and never had to pay extra for a minivan. There’s was no signage as such or mention on the app.

I had no choice but to pay if not I would not get me vehicle. Very disappointed

February 4, 2026
Rated 5 out of 5 stars

This is a great garage

This is a great garage. The workers are respectful and care a great deal for your vehicle. It's always runs smoothly from drop off to pickup. Thank you for your service.

January 23, 2026
Rated 5 out of 5 stars

Helpful staff patient and empathetic

Helpful staff patient and empathetic - I was in NY for a lunch for a friend who passed suddenly and was feeling sad. The attendant noticed and took the time to wish me well and lifted my spirits. It was easy to park and my car was ready when I returned to the garage. Convenient location.

October 18, 2025
Rated 1 out of 5 stars

Extra $43.16 that I was forced to pay to get my car back

I have been a loyal customer of Icon Parking for more than 20 years.

Yesterday, I had a prepaid reservation for

PREMIER PARKING, LLC, Between: 2nd Ave and 3rd Ave, Entrance: 203 E 61th St,
Reservation #IP969609
Parking Ticket # 561546

for (anytime 6am to 10 am) - 3:30pm, for $25.00. Due to terrible traffic getting in from New Jersey, I arrived at 10:30am. The attendant scanned my bar code, and did not say anything about me "being late".

Only when I came to pick up my car, was I told, by the cashier who says his name is Kelvin, that, because I arrived late, I would have to pay again. I was charged $43.16. And, it seems there was no adjustment for the $25.00 I already paid.

It would be a shame, after so many years of me always looking at Icon Parking first when I need to park, for me to park elsewhere from now on for my many trips into New York City.

Please refund the extra $43.16 that I was forced to pay to get my car back.

June 5, 2025
Icon Parking  - PREMIER PARKING LLC logo

Reply from Icon Parking - PREMIER PARKING LLC

Thank you, George, for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Rated 1 out of 5 stars

Paid for my reservation in my app and…

Paid for my reservation in my app and then got charged an extra fee
I will not be using Icon Parking again and recommend others do not as well-thanks

June 4, 2025
Icon Parking  - PREMIER PARKING LLC logo

Reply from Icon Parking - PREMIER PARKING LLC

We’re sorry to hear that your experience didn’t meet expectations.

While we regret to see you go, we appreciate you giving us a try and wish you all the best moving forward. If there’s anything you'd like to share about your experience, we’re always open to hearing how we can improve.

Rated 3 out of 5 stars

Expensive

I paid in advance to reserve my spot and it wound up costing me more then if I paid without appt.

May 19, 2025
Rated 5 out of 5 stars

Efficient

Efficient, professional service - easy in and out with pre-booking. Good facility.

May 14, 2025

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