We went to Long Island City, and we're looking for parking. We were reluctant to use park whiz because we didn't know what "oversized" mean for our SUV. The gentleman working was fabulous (even when... See more
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This was my first experience with Icon and I hoped all would go as advertised. I pre-paid a spot for 2 days about a month in advance. I was skeptical pulling up to the location. Upon showing my confir... See more
When making my reservation online the time changed when I booked it and I didn't realize that happened until later when I checked the email. It was past the start time so could not cancel the reservat... See more
I couldn’t find the parking garage. I used the address that was provided in the GPS and there was no parking garage when I “arrived”. I was running late bc of traffic so I had to find another garage a... See more
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Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
31st Street, 11101, Long Island City, NY, United States
- 3479157340
You should know
4.4
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great service and friendly staff
December 29, 2024
everything was great
everything was great. easy drop off and pick up. very safe and the pricing wasn't bad for the area.
December 2, 2024
I did not get my confirmation email and…
I did not get my confirmation email and the parking attendant charged me again at a higher price.
November 19, 2024
Reply from Icon Parking - QUEENS LIC PARKING LLC
Thank you Donna for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.
I couldn’t find the parking garage
I couldn’t find the parking garage. I used the address that was provided in the GPS and there was no parking garage when I “arrived”. I was running late bc of traffic so I had to find another garage and park there
November 15, 2024
Reply from Icon Parking - QUEENS LIC PARKING LLC
Thank you for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers.
All ok with drop off and pick up!
October 28, 2024
Thank you Carols!
I used this parking facility this weekend and was very impressed with the service provided by Carlos. He was both kind and professional. I will definitely use this facility again in the future.
September 5, 2024
Amazing service!
August 16, 2024
Very friendly and professional service
August 11, 2024
Saturday night!!
The lot was expecting me. And when I text to pick up it only took them 15 minutes to retrieve my car. They checked my e-ticket to validate it was me. Professional!
August 4, 2024
It is scam
The parking lots refused to take my icon information and said that they do not take icon ticket. I have to pay 20 dollars. However Icon has refound my ticket. That is much appreciated Icon is a a great trustworthy company
June 16, 2024
Reply from Icon Parking - QUEENS LIC PARKING LLC
We are sorry to hear you did not have the best experience with our team. At Icon, we strive to provide nothing less than excellent service and we're sorry we missed the mark. We are always working to improve and hope you give us another chance to make things right.
Everythinh perfect
June 4, 2024
Reply from Icon Parking - QUEENS LIC PARKING LLC
Kenny, This is never the experience you should have at Icon! We are sorry to hear of the damage to your vehicle.
If you have not already filed a claim, please return to the garage and fill out an incident report. Claims can only be filed in the garage. Only then will you be assigned a claim number which you should include in your correspondence.
Please kindly forward any further correspondance directly to claims@iconparking.com or by phone 212-686-9800 ext. 1966.
easy process
reservation, parking, and retrieval are very easy. Attendee at parking lot is friendly and easy to talk to.
March 19, 2024
Good parking
We reserved the parking in advance, we were lodging at a hotel nearby. Employees were polite and efficient. No additional charges whatsoever of what we prepaid. Ideally situated.
March 6, 2024
Great service and great price
December 21, 2023
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