I’ve used other apps before to reserve parking and several times, upon arriving at the parking garage, been told that it was full. This time I used the icon app and had no trouble whatsoever. The gara... See more
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Parking is easily accessible, fast procedure. Reservation was easy, and fair pricing. A quite negative experience is related to the fact, that I had problems when trying to pick up my car. They could... See more
I had made a reservation, pulled right into the garage and was immediately met by an attendant. He was courteous and professional, checkout was a breeze by just scanning my receipt. The garage was wel... See more
I give the same revues because this facility is run so well. The attendant is expert at his craft and courteous. Superb employee. Spotless and convenient location round out the reasons we use this fac... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
300 East 48th Street, 10017, New York, NY, United States
- 2123558819
You should know
4.3
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Never received an email confirmation…
Never received an email confirmation and in my case could not access the garage due to street construction so I could not use the reservation. Please refund this charge.
October 22, 2025
Reply from Icon Parking - QUIK PARK LIBBY 2 LLC
Thank you for reaching out and sharing your experience. I'm truly sorry to hear that you didn’t receive a confirmation email and were unable to access the garage due to street construction. I understand how frustrating that must have been.
We absolutely want to make this right. I’ve initiated a review of your reservation and will process a refund for the unused service. You’ll receive a confirmation once the refund has been completed, typically within 3–5 business days.
If you have any further questions or need assistance with future reservations, please don’t hesitate to reach out. We’re here to help.
paper prepay problem
For some Reason, my printout pre pay didn’t have a Rez number on it causing delay checking in and out of the lot. But, still saved almost $10 by prepaying
October 10, 2025
Staff was nice and easy to park …
Staff was nice and easy to park and easy to pick up.
October 7, 2025
i was overcharged by attendant and ambushed
i was overcharged by attendant, he was rude and hostile, made me and my family feel very unsafe and uncomfortatable
July 2, 2025
Reply from Icon Parking - QUIK PARK LIBBY 2 LLC
Marina, We're very sorry to hear about your experience on the way you and your family were treated. No one should ever feel unsafe or uncomfortable, and this is absolutely not the standard of service we expect from our team.
We will investigate this incident immediately and address the behavior you described. We also want to remind you that on the reservation confirmation email, it states that An oversize vehicle surcharge will be collected at the location if the vehicle does not meet the standard size requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher. You vehicle was considered oversize.
Thank you for bringing this to our attention. We take this matter seriously and are committed to making it right.
Straightforward and efficient
Straightforward and efficient. The man working there was super nice
June 12, 2025
Always friendly great service thank you
June 23, 2025
Trying to expense out parking is…
Trying to expense out parking is difficult, because Icon doesn't email the final receipt.
May 10, 2025
Reply from Icon Parking - QUIK PARK LIBBY 2 LLC
Thank you, Carlos, for your feedback. We understand how important it is to have access to a final receipt for expense reporting. While we currently don’t automatically email receipts, you can easily retrieve your final receipt by contacting us at customerservice@iconparking.com and a member of our customer experience team will be more than happy to assist with your request.
We’re also working to improve this process and appreciate your input as we continue to enhance the customer experience.
I liked the pricing
I liked the pricing, it was fair.
I had my receipt of payment on my phone and it took a very long time to have it captured in your system.
Im not sure what problem was
May 17, 2025
Good service
May 16, 2025
Easy in and out friendly staff
April 17, 2025
Parking is easily accessible
Parking is easily accessible, fast procedure. Reservation was easy, and fair pricing. A quite negative experience is related to the fact, that I had problems when trying to pick up my car. They could not find my reservation any more, a confirmation message was never sent, and it was only because I had my spare key with me that they could find my car. Quite unprofessional and disorganized. Would use them again for parking, since there were no such issues in the past when using their service, but left me with a bad feeling now.
April 15, 2025
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