I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... See more
Location
Switch location315 East 38th Street and 330 East 39th Street, 10016 New York, NY, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... See more
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... See more
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, United States
- (212) 599-8670
You should know
4.4
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great location & professional staff
April 21, 2024
No problems
No problems! Paid ahead of time online in the ICON app- quick and easy Parking. Used for an event nearby. Had to pay extra for oversized vehicle when I picked up the SUV… but easy and convenient
April 21, 2024
Fast, efficient & very nice
Garage was convenient since I was having surgery next door. The attendants were very pleasant & efficent.
April 16, 2024
Friendly and courteous staff
Friendly and courteous staff. Took good care of my SUV. Reserved online. No surprises in pricing, knowing ahead there is a $ 15.00 upcharge for SUVs collected at time of pick-up.
March 10, 2024
Easy to plan parking ahead and simple…
Easy to plan parking ahead and simple to pay with a discount. We are pleased!
February 22, 2024
Easy to use and always provides a value
February 13, 2024
Very fast check in and out
February 9, 2024
Good and safe location
Good and safe location. Friendly staff and good courteous service.
December 28, 2023
Easy drop off,easy pick up!
December 31, 2023
I paid it online and when we went to…
I paid it online and when we went to get the car they charged me an additional price claiming my car was oversized. They were very rude.
December 23, 2023
Reply from Icon Parking - REALPRO PARKING LLC
Thank you Tatiana for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee of $15.00 per 24 hours will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
Easy transition on app.
December 17, 2023
Great welcoming
November 24, 2023
Rude Overnight Attendant
The guy who works overnight is rude and slow. I asked him nicely to open the gate five time, he walked away for 5 minute, came back, and proceeded to sit down at the desk, instead of opening the guy. Every interaction that I've had with him since he started working their has been negative and I don't know why he still works their. I work around the corner and pay for overnight parking in advance so I don't know why he treats me this way every time.
November 13, 2023
Reply from Icon Parking - REALPRO PARKING LLC
Janine, Thank you for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Great arrival, very bad departure
Arrival: Great, professional service, everything went well.
Departure: The clerk was rude, and was yelling in the mic for us to move, even though we were alone in the parking. We were 6 with luggages so it took us a few minutes to pack everything in the car, and the employee was yelling in the microphone to get us moving. He could've come to see us in person or just see that we weren't ready yet. There were no other customers around.
October 1, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.