Customer service overall and price were good. The person picking up their car in front of us was 15 mnutes late on their 12 hours, and was going to be charged $70 extra. The cashier needs to be em... See more
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This is the BEST app for parking in the city. The lots are great but more importantly every attendant I have met has been so helpful and professional. As a single woman driving into a new city I real... See more
I park with Icon whenever I'm in the city (I love them, from the ease of booking online or on their app, to the quick service I get while there). This was my first time at this particular location, an... See more
Very easy to use app to book ahead - in fact I booked same day. Plenty of ICON parking spots that were cheaper versus prices when I drove up to a garage. Concierge like service at parking locations. N... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
11 East 38th St, 10016, New York, NY, United States
- (212) 725-9319
You should know
4.5
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Easy in and easy out
Booked my spot online. Very seamless process. In and out very easily.
April 29, 2025
The Garage Attendant was very friendly…
The Garage Attendant was very friendly and engaging.
May 1, 2025
Parking staff was great
Parking staff was great. Greeted as I pulled in and pick up was fast and easy.
March 18, 2025
Scammers!!
Scammers!!! I came at 11:00am on a Sunday to park, off rip nasty attitude .. we came back not even 30 minutes later they tried to charge us $37 when they sign says “up to 1/2 21.89” even they weekend special says “25.39” . Paying the money is not a issue it’s the fact they scamming
March 16, 2025
Unprompted review
Reply from Icon Parking - REGAL PARKING LLC
Thank you Triniti for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. If you believe that you were wrongfully charged, please kindly send a copy of your receipt and your reservation (if applicable) to customerservice@iconparking.com for further review.
Again, thank you for your feedback, and we hope to offer you better service in the future.
Always use them they are terrific and…
Always use them they are terrific and courteous there and very efficient.
February 23, 2025
Great parking experience in midtown
Nice price and smooth experience... will use this garage again
February 14, 2025
Super efficient and all employees were…
Super efficient and all employees were very friendly and professional.
January 12, 2025
It was a brutally cold day and the men…
It was a brutally cold day and the men worked so hard to get everyone’s car fast. Several people were waiting at once and still the cars came out faster than they do during the regular season.
December 22, 2024
Came to pick up my car and was told I owed an extra $56.
Came to pick up my car and was told I owed an extra $56. So what was supposed to be a $35 parking spot that I paid for online turned into $91. I get that it's not their problem that I sat in traffic for 1.5 hours so ended up coming past my reservation time but if you're going to owe more than what you paid for the reservation, they need to tell you that upfront when you come to park They can't just surprise you with a 150% mark-up and refuse to go get your car until you cough up the money. Will not be coming back here.
December 24, 2024
Reply from Icon Parking - REGAL PARKING LLC
Thien, Thank you for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.
They took great care of my car!
They took great care of my car! Nothing missing and no new dings or dents. Plus quick and easy drop off and pickup!
December 9, 2024
Flawless
Made reservations Easy pull up get out when I came back quick and easy truck returned fast no wait
December 9, 2024
I prepaid $37 for parking
I prepaid $37 for parking, which was not honored. I was then charged another $56 to retrieve my car. The attendant even told me to argue it with customer service because it was BS. So please refund me the $56 so I don't have to dispute with Amex.
November 21, 2024
Reply from Icon Parking - REGAL PARKING LLC
Frank, Thank you for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.
Good Experience Overall
Customer service overall and price were good.
The person picking up their car in front of us was 15 mnutes late on their 12 hours, and was going to be charged $70 extra. The cashier needs to be empowered to make a judgement call to give such people a break, rather than having a 10-minute argument and "calling the manager" ensue.
November 19, 2024
Because of the Veteran's Day parade
Because of the Veteran's Day parade, the roads were blocked and I could not reach the parking garage.
I understand that this is not your fault. But I did lose the money I paid as it is difficult to pull up and text for cancellation in the middle of NY traffic.
November 11, 2024
Reply from Icon Parking - REGAL PARKING LLC
We are sorry to hear you did not have the best experience. At Icon, we strive to provide nothing less than excellent service and we're sorry we missed the mark. We are always working to improve and hope you give us another chance to make things right.
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