Very rude staff on multiple occasions. No visibility into if spots are available especially later in the day. Avoid at all costs because of the poor customer service
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See what reviewers are saying
A lot of parking attendants rudh you when you're getting out strollers/bags/all the things babies and toddlers need. Same with repacking. The people who work here don't do that. Overall great exp... See more
Easy to find, easy to use and book in itself, convenient location and great price compared to other local lots nearby. The attendant was friendly when he greeted us - also established a level of trust... See more
first, the gentleman welcoming me showed me how to access the code. when i returned for me car, the same gentleman was so friendly, and when he saw me called out the name of my car. i really felt kind... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
225 West 83rd Street, 10024, New York, NY, United States
- (212) 874-9934
You should know
4.1
Great
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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Very rude staff on multiple occasions
Very rude staff on multiple occasions. No visibility into if spots are available especially later in the day. Avoid at all costs because of the poor customer service
April 27, 2026
Unprompted review
Great job
The facilities are clean. The employees are courteous and very good at their professions. It takes the stress out of going to Doctors visits knowing I have a parking spot in NYC.
January 17, 2026
Exceptional Garage & Staff
I have used this garage many times. It is my favorite when I will be in that area. The staff is always very nice and the garage is very clean. It is an easy in and out most of the time. I always make a reservation and pre-pay as it is a smaller garage. I always feel confident leaving my car there.
July 13, 2025
Prompt service & Care!
Prompt service, clear directions & kind explanations.
Also very careful with my car!
June 20, 2025
RUDE!!
Prepaid, arrived late night as stated in reservation, garage was closed and told no spaces left. When I asked for a refund, stated he “could make some room.” When leaving garage, owner told me “do not come back” due to the size of my SUV. I informed him that the online reservation stated the size of my SUV! To tell a customer to “not come back” is rude. How would you like it if none of your customers came back? You wouldn’t have an income, would you??
December 15, 2024
Reply from Icon Parking - RELIANT PARKING LLC
The rudeness is never the experience you should have at Icon! We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
Absolute ripoff and scratched the side…
Absolute ripoff and scratched the side of my car. $81 to park my car for 2.5 hours and after leaving saw that they scratched the entire rear quarter panel of my car. Never again!
November 26, 2024
Unprompted review
Reply from Icon Parking - RELIANT PARKING LLC
Good morning Adam,
Thank you for contacting Icon Parking.
We are sorry to hear about your negative experience and sincerely apologize if you did not receive prompt and courteous attention from the garage staff. We take pride in providing outstanding service, and we're saddened to see we missed the mark.
We are always working on improving our customer experience and will share your feedback with the District Team Leader in charge of the location so they're aware of the issue and can incorporate your experience into our ever-evolving training.
Once again, we apologize that we did not meet expectations and will strive to offer you better service in the future.
Best Regards,
Vanessa
Drop off was smooth
Drop off was smooth, pick up took 15 minutes as there was only one person working and 4 people dropping or picking up.
My complaint is that the mirror and other settings were adjusted and not restored.
November 17, 2024
Courteous staff.
November 20, 2024
Very good service and nice staff
Very good service and nice staff ; retrieved the car very fast at pickup
November 16, 2024
Easy to get to
Easy to get to, easy to park, staff was very friendly and I was totally worry free.
November 10, 2024
Nicely greeted when I arrived to…
Nicely greeted when I arrived to garage, everything clearly explained, car delivered promptly when I returned to the garage.
November 3, 2024
The parking was close to the museum the…
The parking was close to the museum the associates were very friendly and professional.
October 27, 2024
When we picked up the car at 11:30 at…
When we picked up the car at 11:30 at night, the attendant was fantastic and actually enhanced our evening. I wish I would’ve gotten his name give that man a raise just Check when we were there. It was November 1.
November 1, 2024
No sapce was available and I wasn't…
No sapce was available and I wasn't able to park. I booked in the morning to make sure I can park, NO ADVICE WAS GIVEN before my arrival. Very poor service
October 28, 2024
Reply from Icon Parking - RELIANT PARKING LLC
Simone, Thank you for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Nice clean place
Nice clean place, a bit of confusion where I needed to show my reservation at drop off. I assumed when my license plate was scanned they would know because we were in the system already. Otherwise very friendly staff
September 2, 2024
Very friendly and helpful attendants
August 11, 2024
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