Icon Parking - RENAISSANCE PARKING LLC Reviews 91

TrustScore 4.5 out of 5

4.4

111 Mulberry Street, 7102 Newark, NJ, US


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See what reviewers are saying

Rated 5 out of 5 stars

The staff at Renaissance are very professional and friendly. It is easy to get in an out and get to main roads and avoid some of the Prudential Center crowds. I always parked here when I worked acro... See more

Rated 5 out of 5 stars

First time parking at this location. Icon does a good job in choosing the workers they hire. This location had several helpful attendants available to help both before and after the event we attended.... See more

Rated 2 out of 5 stars

Prepaid on the icon website for a spot and paid $50. When we arrived at the lot, there was a sign advertising parking for $30. The staff was friendly enough to try and help us cancel our reservation t... See more

Company replied

Rated 5 out of 5 stars

Originally I wasn't going to use icon parking due to all the negative reviews, but I'm glad that I didn't listen to them. These guys were rocking. I'm talking literally running to get ppl their cars.... See more


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

  • 111 Mulberry Street, 7102, Newark, NJ, United States

  • 973-643-3023

You should know

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I did not receive my parking bar code…

I did not receive my parking bar code for the 03/21/2025 date. I did not get to park at a Icon Parking lot for my event. I had to pay another parking lot in Newark, NJ for my parking needs. This sucks and I want a refund. There were no one to call and ask for the email because it was after 6 pm. Contact me at your early convience. Your system will show my barcode was not scanned.

March 21, 2025
Icon Parking  - RENAISSANCE PARKING LLC logo

Reply from Icon Parking - RENAISSANCE PARKING LLC

Thank you Stephanie for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers. Please kindly check your email for updates regarding your reservation.

Rated 2 out of 5 stars

Overpaid

Prepaid on the icon website for a spot and paid $50. When we arrived at the lot, there was a sign advertising parking for $30. The staff was friendly enough to try and help us cancel our reservation to pay the cheaper price, but ultimately we were unsuccessful in doing so.

January 4, 2025
Icon Parking  - RENAISSANCE PARKING LLC logo

Reply from Icon Parking - RENAISSANCE PARKING LLC

Thank you Ash for sharing your experience with us. We take pride in providing outstanding service and we're saddened to see we missed the mark. Your detailed review will assist in developing a better experience for all our valued customers.

Rated 1 out of 5 stars

I had already pre paid weeks ahead of…

I had already pre paid weeks ahead of time for parking. We we left an event at Prudential Center they said I owed money. I showed them my reservation and receipt. They kept saying I just have to pay it and could not give a rationale. The biggest barrier was not fluent in English to communicate the issue. If they could have explained the reason maybe a different opinion. Lost a customer who always used this lot for events. I have many friends who go there and have told them never to use it again. So more business will be lost. Be better to your customers.

November 1, 2024
Icon Parking  - RENAISSANCE PARKING LLC logo

Reply from Icon Parking - RENAISSANCE PARKING LLC

Thank you for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.

Rated 5 out of 5 stars

Round 2

My second time using this parking spot and once again they did not disappoint. I highly recommend them to anyone.

September 20, 2024
Rated 4 out of 5 stars

Great service

Great service. Quick to take and bring back rhe car. Thankfully they park it for you. Will use again next time I'm at the Prudential Center

June 28, 2024

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