Icon Parking - ROYAL 89 PARKING LLC Reviews 43

Nice, fast, and professional service.

The workers were professional and prompt when we got the car back

The customer service upon dropping off my vehicle was terrible! I wasn't greeted with any words.... I pulled my car up and they just looked at me until I finally asked if I was good to go. He asked if I had a reservation and I said yes, that I placed it through the app and had already paid.

Upon returning for my vehicle, without asking me if I had a reservation he immediately rung me up and attempted to charge me $55 when I had already paid on the app. I let him know I already paid for the reservation (since they previously asked me I didn't immediately tell them upon picking up my car) and he seemed frustrated with me that he needed to then cancel the transaction he put through, even though he never asked me if I had already paid.

I have used icon parking plenty of times at other locations and have always had a great experience.

This experience was less than desirable.

The parking attendants were kind and courteous

Car was safe and ready for us when we picked it up. Excellent service!

I made my reservation for a garage the night before, and paid for it via the app. Upon entering the garage at 4:45a before work I was turned away and told the garage was full. I showed my reservation confirmation and I was told to find somewhere else to park. The gentleman working there was professional and very nice and this in no way reflects him. It reflects Icon's incompetence. I emailed Icon asking for a refund and still haven't heard back. Stay away from this app and this garage system if you visit NYC.

During the registration process, I was informed that the garage I normally park at had no vacancies. I then selected another garage. Even though it said it had limited openings, my prepaid registration was accepted. When I arrived, the garage entrance was closed with a sign that read it was full. I drove away and found a spot with Icon at 200 E. 90th (Whitney 90 Parking). Fortunately, that garage honored my registration. Very cordial and extremely helpful and will definitely park at 200 E. 90th again. After posting my review of my initial bad experience, Icon Parking customer service promptly contacted me and refunded my parking. That was unexpected and greatly appreciated. What a great example of true customer service! With that high level of responsive service, why park with anyone other than Icon?

I always reserve and prepay online so drop off is simple claim ticket is emailed to me. I tell them when I'm going to be back, so when I get back the car is ready for me. Pick up is a breeze because I have an electronic claim ticket an electronic payment. Pick up literally took 2 minutes

I reserved on line and was told when I arrived that you don’t take one night reservations. The attendant told me he would take my car only because the lot wasn’t full. If this is the case you need to change your website

Great experience. Friendly staff and some are bilingual (Spanish, English), which is great in NYC.

I had a reservation at 7am for a reason. I got there on time and was made to wait 10-15 minutes and every time I tried to talk to someone, they ignored me. My daughter was having surgery that day and they almost made me late to accompany her. If it weren’t for the fact that this garage was the closest in proximity to my daughter’s apartment, I would most likely never use them again.

excellent venue with the efficient and helpful attendant

An astonishing one in five customers rate their parking experience here, as bad. The customer service arm of the company responds with identical cookie cutter 'apologies'. Yet the same complaints come in, time and again. Wow!

No hassle parking, in and out with no trouble or damage.

Great experience, easy efficient and professional. Highly recommend.

Reservation said $40 for parking 1:30/4:00 was charged $60 told it was $40 per hour

All the attendants at this facility seem to provide very good, reliable, prompt and politely interactive service.