Icon Parking - SEAPORT PARKING LLC A Reviews 243

TrustScore 4 out of 5

4.1

299 PEARL ST, 10038 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Absolutely love this location garage my car was safe and sound the workers were amazing shout out to the workers there thank you guys so much for making my parking experience great because New York i... See more

Rated 5 out of 5 stars

Stayed for 2 nights, after reading mixed reviews I was skeptical. Took pictures of my car before leaving it and was happy to find it in the same condition afterwards. Paid prior to arriving online so... See more

Rated 3 out of 5 stars

I pre-paid online for 24 hr parking and didn’t realize until I got there that they didn’t send me a confirmation number. Eventhough I showed them the charge on my credit card, they refused to look up... See more

Rated 5 out of 5 stars

I give you guys a ton of credit you really now how to pack em in! Awesome job we left our car there for a week, truly excellent service and not a single scratch of anything !! I highly recommend!! Tru... See more


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

243 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I could not open the barcode and was…

I could not open the barcode and was not able to park in the lot. I had to turn around and leave. Please refund my payment.

March 29, 2025
Icon Parking  - SEAPORT PARKING LLC A logo

Reply from Icon Parking - SEAPORT PARKING LLC A

Erica, we thank you for taking the time to bring this matter to our attention. Please accept our apologies and rest assured we will incorporate your experience into our ever-evolving training and continue to improve. We appreciate your business and hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Great Experience

Great Experience, I hardly spent 2 minutes in total between Dropping my Car and Retrieving it back, They honored the online pricing, and they took good care of my car.

March 4, 2025
Rated 1 out of 5 stars

extra payment (100% more) not due!!!!

you have charged extra money (100% more) in spite of regular use of reservations. this is strongly wrong.

January 2, 2025
Icon Parking  - SEAPORT PARKING LLC A logo

Reply from Icon Parking - SEAPORT PARKING LLC A

Andrea, Thank you for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.

Rated 1 out of 5 stars

I made a reservation in the parking lot…

I made a reservation in the parking lot and left the car and they told me that everything was fine, when I went to pick up the car 3 hours before the time indicated in the reservation they told me that the reservation did not cover because I arrived an hour after the check-in time. Why they didn’t let me know this when I left the car but when I was going to remove it from the parking lot. So I had to pay 2 times $36 for the reservation and $43,5 for the parking lot. I don’t think this is right.

November 27, 2024
Icon Parking  - SEAPORT PARKING LLC A logo

Reply from Icon Parking - SEAPORT PARKING LLC A

Thank you for leaving feedback. We strive hard to make every customer’s experience seamless. The rate you purchased is a discounted Early Bird rate. You must begin parking by the arrival time indicated on your reservation. We advise prior to booking that additional costs may apply if you begin parking after your reservation arrival time.

Rated 5 out of 5 stars

A+++ parking service

I give you guys a ton of credit you really now how to pack em in! Awesome job we left our car there for a week, truly excellent service and not a single scratch of anything !! I highly recommend!! Trust me your car will not end up like Ferris bueller’s day off lol

June 21, 2024
Rated 3 out of 5 stars

Booking was super easy but…

Booking was super easy, liked that. What I didn’t like is that I was charged for an oversize vehicle when I have a small Honda Ridgeline pick up truck which is smaller than some sedans. The sign on the wall said extra charge for large pick up trucks. Mine is obviously not a large pick up truck. It’s actually in the compact pick up truck line. When I brought it to the attendants Attention two of them got very defensive with me, borderline rude.

October 29, 2024
Rated 3 out of 5 stars

Keep your confirmation info!!

I pre-paid online for 24 hr parking and didn’t realize until I got there that they didn’t send me a confirmation number. Eventhough I showed them the charge on my credit card, they refused to look up the reservation in the system and said without the number there was nothing they could do. I had to park my car in that specific area and was on a time constraint so I had to pay twice. The rest of the experience was fine and the other staff were very friendly and helpful when I picked up.

September 13, 2024

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