I booked in advance and the website confirmation screen said I would receive a confirmation email. I never did. I downloaded the app out of an abundance of caution. When I got there, the employee aske... See more
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See what reviewers are saying
I love going to the Icon by Gold Street in Manhattan, NY. They provide such great customer service! I am always running to teach my class and they find a spot for my Sequoia. Thank you for hiring grea... See more
My experience with the Icon Seaport garage was great. The attendants were friendly and professional. They got me in and out smoothly and efficiently and handled my car with care. All you could ask for... See more
I had make a reservation, I didn’t receive the email, and I email the customers service and next day send me the email, if I check out in the same day, it will be a problem! I have to make a reservat... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
70 GOLD STREET, 10038, New York, NY, United States
- (212) 964-5250
You should know
4.0
Great
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Not accommodating - cheaper parking available 27 Beekman
Not accommodating
Rude
No access to management with expressed concerns—awesome new parking garage opened 27 Beekman street 1 1/2 blocks away were able to provide a safe, clean, cheaper without being required to pre pay, parking area with polite and helpful staff
January 21, 2026
Reply from Icon Parking - SEAPORT PARKING LLC B
Laura, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your visit did not meet your expectations and that you felt your concerns were not adequately addressed.
Providing courteous service and reasonable accommodations is important to us, and we regret that this was not your experience. We also appreciate you noting your parking experience nearby. Feedback like yours helps us identify areas where we need to improve, including communication, accessibility to management, and parking options for our guests.
Please know that your comments have been shared with our management team for review. We value all customer feedback and take it seriously as we work to improve our service.
If you would be willing to discuss your experience further, we would welcome the opportunity to better understand your concerns and work toward a more positive experience in the future.
We can be reached at customerservice@iconparking.com.
Thank you again for bringing this to our attention.
I Prefer ICON Parking Garages
I've never been to an ICON parking garage I did not like. They do their jobs and try to be as helpful as possible.
October 31, 2025
I'm not sure how the company can…
I'm not sure how the company can improve, i made a reservation on line through my app,but when I got there they attendance could not scan my reservations on my app even after trying numerous phones and devices it would not scan.
I have to cancel my reservations and pay full price
October 19, 2025
Reply from Icon Parking - SEAPORT PARKING LLC B
Thank you, Phil, for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced when trying to use your reservation through the app. We understand how frustrating it must have been to arrive prepared, only to encounter technical issues that prevented your reservation from being recognized.
Your feedback is incredibly valuable, and we’re actively investigating what caused the scanning issue across multiple devices. Our goal is to ensure a seamless experience for all our customers, and clearly, we fell short in this instance.
We appreciate your patience and would love the opportunity to make this right. If you're open to it, please reach out to our customer experience team at customerservice@iconparking.com with your reservation details so we can look into a possible refund or credit for the difference you paid.
Thank you again for bringing this to our attention, it helps us improve and serve you better in the future.
Professionalism and politeness of…
Professionalism and politeness of attendants , cleanliness and care of cars, reliability, coupon rates,
Online booking doesn't work-- you need to call customer service to schedule.
October 7, 2025
Reasonable price and ease of drop off…
Reasonable price and ease of drop off and pick up
June 10, 2025
The staff was professional and polite
The staff was professional and polite. Went in and out as quickly as possible.
May 29, 2025
We did not receive confirmation or…
We did not receive confirmation or anything. It was not going through. We don’t know if we can get our money back
May 21, 2025
Reply from Icon Parking - SEAPORT PARKING LLC B
Thank you for reaching out. I'm sorry to hear about the issue you experienced. Please kindly check your email for updates regarding your reservation.
The website glitched and it looks like…
The website glitched and it looks like the location reset to a different garage. Which I paid for. No confirmation email was sent. Then when the person I reserved the space for showed up to park at the garage I was trying to reserve a space for she didn’t have a reservation. Soni get to pay 90 dollars twice for a place to park a car for 12 hours.
May 19, 2025
Reply from Icon Parking - SEAPORT PARKING LLC B
Timothy, we’re sorry to hear about the issues you experienced with your reservation. That’s definitely not the experience we aim to provide. We’d like to look into this further and make things right!
Excellent!
Easy in and easy out. Prepaid through website. Great location. Definitely recommend
April 28, 2025
The garage was spacious and clean
The garage was spacious and clean, the staff were on it!
March 31, 2025
Easy in and easy out
Easy in and easy out. Gents were courteous. That's all I ask for. Thnx
January 13, 2025
Excellent Parking Garage
The whole process was super easy and smooth. The staff was very friendly and quick moving. My car was ready to go less than 5 minutes after giving my ticket!
December 16, 2024
They moved my car to a different…
They moved my car to a different location without telling me
December 14, 2024
Reply from Icon Parking - SEAPORT PARKING LLC B
Thank you for sharing your feedback. At Icon, we strive for unconditional commitment to customer satisfaction, and we sincerely apologize for not meeting your expectations! We want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in identifying areas where service can be improved. Again, thank you for your feedback, and we hope to offer you better service in the future.
I prepaid for parking but not honored
I prepaid for parking. When I went to pick up the car the attendants said the system wasn’t acknowledging that it was already paid for. I showed them the printed confirmation and the confirmation on my phone, both saying that it was already paid for. Other cars came and went but they kept us waiting while they tried to figure it out. Finally they apparently gave up, got our car and let us go. A very upsetting experience.
December 7, 2024
Reply from Icon Parking - SEAPORT PARKING LLC B
Paul, We're sorry to hear about the wait and inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve.
Charles A.
Outstanding customer service coupled with high efficiency and respect for my time
December 4, 2024
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