Icon Parking - WALL PARK 45 LLC Reviews 126

TrustScore 4 out of 5

3.9

39 Exchange Place, 10005 New York, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

We could not find the garage due to some construction. We went to a garage near by and one of the staff drove us to Wall Park 45, which was only a few blocks away. I wish I knew his name but his kin... See more

Rated 4 out of 5 stars

The location was totally convenient. The reservation process very straight forward. The attendant did a good job with my car and it was ready for me when I arrived the next day so that I could get i... See more

Rated 5 out of 5 stars

My 5-star experience is NOT for WALL Park 45 LLC since I was never able to actually ENTER this garage and I had pre-paid for my parking. I attempted to email them but it seems my email was not “d... See more

Rated 3 out of 5 stars

Parking was easy in/out but I chose this location because it had EV charging, versus a couple closer ones to our hotel. The attendant said they’d plug it in but never did, so that was disappointing t... See more


Company details

  1. Parking Garage
  2. Valet Parking Service

Written by the company

Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.


Contact info

  • 39 Exchange Place, 10005, New York, NY, United States

  • 212-825-0700

You should know

3.9

Great

TrustScore 4 out of 5

126 reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars
Icon Parking  - WALL PARK 45 LLC logo

Reply from Icon Parking - WALL PARK 45 LLC

Ted, thank you for reaching out.

We’re sorry to hear you had trouble finding our location. We'd love to get a better understanding of what happened, if you have a moment can you please kindly reach out to us at customerservice@iconparking.com. 

We look forward to helping you.

Rated 5 out of 5 stars

Wall Street Parking: Where Prices Move Faster Than Stocks

Buying parking in advance online? Absolute game-changer — for both your wallet and your sanity. These NYC garage prices fluctuate faster than crypto. If I’d waited to pay onsite, I’d have been out $80, but booking just a day earlier saved me $25 (a small miracle in Manhattan).

The garage itself? Practically inside Wall Street — 30 seconds from my destination, which in NYC terms means “right next door but still somehow uphill both ways.” Sure, $55 still stings, but hey, this is New York City. Maybe Mamdani’s working on a “Free Parking for the People” bill next? (Pun absolutely intended 😄)

October 30, 2025
Rated 3 out of 5 stars

parking was fine

Parking was easy in/out but I chose this location because it had EV charging, versus a couple closer ones to our hotel. The attendant said they’d plug it in but never did, so that was disappointing the next day. Otherwise, no issues.

May 25, 2025
Rated 1 out of 5 stars

The web preparking did not work at the…

The web preparking did not work at the garage

April 28, 2025
Icon Parking  - WALL PARK 45 LLC logo

Reply from Icon Parking - WALL PARK 45 LLC

Jeffrey, We are sorry to hear you did not have the best experience with our team. At Icon, we strive to provide nothing less than excellent service and we're sorry we missed the mark. We are always working to improve and hope you give us another chance to make things right. Please kindly check your email for updates regarding your reservation.

Rated 1 out of 5 stars

parking garage was CLOSED on arrival

When I arrived the parking garage was CLOSED and I was still charged. Would like a refund as I need to report back to my company. please call me 908-963-2944

March 20, 2025
Icon Parking  - WALL PARK 45 LLC logo

Reply from Icon Parking - WALL PARK 45 LLC

Maria, This is never the experience you should have at Icon! We value your feedback and have taken steps to address the issues you encountered. We would be grateful for the opportunity to make things right and regain your trust. Please give us another chance to exceed your expectations and show you the exceptional service we strive to provide. Your satisfaction is our top priority, and we are committed to ensuring a positive experience for you.

Rated 1 out of 5 stars

skip this lot!

I pre booked parking and when I got to the lot, I was told they were filled and wouldn’t let me in. I was late for my event and now am out of $75! No one answers the phone, when I was trying to call either.

September 27, 2024
Icon Parking  - WALL PARK 45 LLC logo

Reply from Icon Parking - WALL PARK 45 LLC

Louise, We're sorry to hear about the inconvenience you experienced. At Icon, you should expect nothing less than hassle-free parking, and we appreciate you bringing this to our attention as we are always striving to improve.

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