The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... See more
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I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... See more
Company replied
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
New York , United States
- customerservice@iconparking.com
- iconparkingsystems.com
You should know
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Great job!
Great job! Super quick to check-in and to check-out. The valets were very respectful and dare i say even fun. Thank you!
February 1, 2026
Very smooth and efficient
Very smooth and efficient. Friendly staff. It was a cold day and our car was available in 2 minutes after was approached the counter
January 25, 2026
Efficient attendent
February 1, 2026
Perfect check in and check out
January 31, 2026
Great spot for the theater district
February 1, 2026
They didn’t let me park there
February 1, 2026
Reply from Icon Parking
Thank you for reaching out. We’re sorry to hear that you were unable to park at the location.
We’d like to learn more about what happened so we can look into this further. Please feel free to reply with additional details, or contact our Customer Service team at customerservice@iconparking.com, and a representative will be happy to assist you.
We appreciate you bringing this to our attention.
Made a reservation online and paid…
Made a reservation online and paid prior to arrival. The attendants, both when dropping off and picking up were pleasant and accommodating. Great parking garage !
February 1, 2026
You let me park unlike other garages…
You let me park unlike other garages that say my 22 maverick with a ladder rack is to big for their garage even though it’s shorter than height restriction
January 28, 2026
Easy
Easy - but only one person working so it took a while to leave our vehicle and pick it up.
January 24, 2026
If I could give zero stars I would
If I could give zero stars I would. I pre-booked and prepaid and my pre-booking was not honored. I stayed in the garage within the time I reserved and somehow their their system was charging me $59. I explained and showed proof on my phone of my reservation, but the system was incorrect. I showed my reservation and the attendant showed me his computer charging me $59 dollars. I insisted he call a manager.
They valet gave me wrong information and told me after he supposedly called his boss that the reason I was being charged is because I came into the garage at 2:15 instead of 1:30 which was what my reservation was for which means I was in the garage less time than I reserved for and then somehow he automatically billed me $59 even though he told me he was not going to do that. Shocking shocking shocking to be treated like this.
January 30, 2026
Reply from Icon Parking
Thank you, Melodie, for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered, as this is certainly not the experience we want for our customers.
We understand your concerns regarding the reservation time, the charges shown at the location, and the information provided by our staff. We would appreciate the opportunity to review your reservation details and the transaction further to better understand what occurred.
Please reach out to our Customer Service team at customerservice@iconparking.com with your reservation information, and a representative will assist you with reviewing this matter.
Thank you for bringing this to our attention. We value your feedback and hope to help address your concerns.
prepaid parking was not honored
I prepaid for parking for my wife's car. when she checked out after parking the attendant forced her to pay $45 overtime charge even though she was 10 minutes earlier than her pre-paid check out time.
January 3, 2026
Reply from Icon Parking
Raymond, thank you for reaching out and for bringing this to our attention. We’re sorry to hear about the experience your wife encountered at the location, as we understand how frustrating this must have been.
We would like the opportunity to review the reservation details and the overtime charge you described. To allow our team to assist you further, please contact our Customer Service team at customerservice@iconparking.com with the reservation information and any available receipts.
We appreciate you sharing your concerns and look forward to helping resolve this matter.
prompt and friendly service
January 31, 2026
Paring was full, had to look for somewhere else
When I got to the parking garage it was full and I was told: nothing I can do, go find somewhere to park.
I had to look for parking in Manhattan with the streets covered in snow and limited parking. You should mark places full so at least I know I cannot trust you and go somewhere else.
January 31, 2026
Reply from Icon Parking
Thank you, Rodrigo, for reaching out and sharing your experience. We’re very sorry to hear about the inconvenience you encountered upon arrival, especially given the difficult weather conditions.
We understand how frustrating it can be to arrive with a reservation and find that the location is unable to accommodate your vehicle. Your feedback regarding clearer communication about garage availability is appreciated and will be shared with the appropriate team.
If you would like us to review your reservation further or assist with next steps, please contact our Customer Service team at customerservice@iconparking.com, and a representative will be happy to assist you.
Thank you for bringing this matter to our attention.
I arrived 20 minutes late because there…
I arrived 20 minutes late because there are two entrances to the parking lot, and I was waiting for the attendant at the wrong entrance. They charged me an extra $60 for those 20 minutes. Absurd! I will never go back to that parking garage again!
January 30, 2026
Reply from Icon Parking
Daniela, Thank you for reaching out. I’m sorry to hear about your frustration regarding the additional charge, and I understand how upsetting unexpected fees can be.
As noted in our reservation terms, any time spent parked outside of your reserved time is subject to additional charges. While the delay was approximately 20 minutes, the overage did extend beyond your reservation window, which is why the charge was applied.
Thank you for your understanding, and we appreciate the opportunity to assist you.
Easy drop off and pick up the…
Easy drop off and pick up the attendance were friendly and helpful.
January 31, 2026
I was just charged an additional $27.46…
I was just charged an additional $27.46 on top of my reservation fee of $33. I got to the garage at 9:47 pm and the attendant said I owed more or he wouldn't give me my car. I showed him my reservation below that shows I paid and had till 9:48 pm but he wouldn't listen. This is ridiculous and unacceptable. I would like my money refunded please.
January 31, 2026
Reply from Icon Parking
Thank you, Frank, for bringing this to our attention, and we sincerely apologize for the frustration you experienced.
We understand how upsetting this situation must have been, especially since your reservation clearly showed coverage through 9:48 pm. This is certainly not the level of service we aim to provide, and we’re very sorry for the inconvenience caused at the garage.
We would like to review this issue and would appreciate if you can email us at customerservice@iconparking.com with receipts and details. Once our review is complete, we will process a refund for the extra charge accordingly.
Please rest assured that we are taking this seriously and will also address the attendant’s handling of the situation to help prevent this from happening again.
Thank you for your patience while we resolve this. If you have any additional details or documentation you’d like to share, feel free to reply to this email.
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