The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... See more
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I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... See more
Company replied
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
New York , United States
- customerservice@iconparking.com
- iconparkingsystems.com
You should know
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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The team that works at 150 West End…
The team that works at 150 West End Ave, NYC is the best
February 11, 2026
Painless entry and exit at a good…
Painless entry and exit at a good price.
Car remained scratchless and dentless!
February 10, 2026
yes was nice ,respectful,and kind
February 10, 2026
Cancel page Conveniently " Not Found"
At 5:34pm I had to cancel a 630p reservation. I went to my email. Clicked on "cancel "and it took me to a page that said "not found". Again I tried. I called your phone number, gone for thr day. I called the garage. Explained to attendant I have to cancel, he understood he said, asked me to hold and hung up on me. I couldn't cancel via app, email or website and the app and website is so confusing I couldn't find info on cancellation nor the $10 off I saw u offer when refering a friend. But I need a refund. Your faulty website don't work with a not found page when I clicked on cancel from the email.
February 10, 2026
Never got to the garage due to traffic
Never got to the garage due to traffic. Woulf not let me cancel.
February 11, 2026
Good location to Radio Music Hall
Good location to Radio Music Hall. I like they have two entrance/ exit to enter in and out of the parking lot. The staff was quick and courtesy.
February 8, 2026
Purchasing a parking spot on the app a…
Purchasing a parking spot on the app a day ahead of time always works & reduces stress about finding a place to park especially with all the snow still lining the streets
February 10, 2026
Great parking garage
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
February 8, 2026
Reply from Icon Parking
Thank you, Gina, for bringing this to our attention. We’re very sorry to hear that your experience with our attendant did not meet your expectations.
Providing respectful and courteous service is extremely important to us, and we take concerns like this seriously. Please accept our sincere apologies for any inconvenience or frustration this may have caused. We will be addressing this matter internally to ensure it does not happen again.
Thank you for your feedback and for giving us the chance to improve.
Terrible
I arrived early (real feel temp of -17 had few cars on the road) attendant stated I’d have to pay additional. Ok - $44 !! Fine not happy as it was in addition to prepaid reservation. Went to theater, returned, my car was damaged. Crumpled area about a foot in size. Attendant stated I came in with damage to the car. Absolutely not. Horrible experience and no personal responsibility, I need to hear from ICON.
February 8, 2026
Reply from Icon Parking
Gail, thank you for taking the time to share the details of your recent experience. We’re very sorry to hear about the difficulties you encountered, particularly given the weather conditions, and the concern regarding damage to your vehicle. We understand how upsetting this situation must have been.
While our on-site team is unable to make determinations regarding vehicle damage claims, we do take these matters seriously. To ensure your concern is reviewed appropriately, we kindly ask that you contact our Claims Department directly. They are best equipped to investigate and assist you further.
Please reach out to them at claims@iconparking.com and include any relevant details such as the location, date and time of your visit, reservation information, and photos of the damage if available.
We appreciate you bringing this to our attention and regret that your experience did not meet expectations.
Great service
Always feel like the service is on point and the attendants are kind and helpful
February 2, 2026
No Rivians
I was told after I arrived at the garage that you guys do not park Rivian‘s. I am still waiting for a refund of my prepayment.
February 9, 2026
Reply from Icon Parking
Thank you, Nithya for contacting us regarding your recent visit. We apologize for the inconvenience you experienced after arriving at the garage and being informed that Rivian vehicles are not accommodated at that location.
We understand your concern regarding the prepaid reservation. Please be assured that your refund request is being reviewed, and any eligible refund will be processed in accordance with our refund policy.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Very reliable and quick service.
February 9, 2026
Awful experience
Awful experience. Parking was $22 for the day, I was 30 mins late to pick up and they charged me a $50 fee. If it’s not one thing it’s another, always a shake down with this company.
February 9, 2026
Reply from Icon Parking
Thank you for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our reservation policy. Per reservation policy listed on the reservation, if you arrive before the reservation time, or, exit after the reservation time, you will be subject to pay for the time parked outside of your reservation. This is calculated automatically, and the payment will be required at the time of check-out.
Only thing I did not like about our…
Only thing I did not like about our service is when they parked the car they had to climb over the center console to get in and out of the car. Other than that it was great.
February 8, 2026
I prepaid for a garage and when we…
I prepaid for a garage and when we arrived, the car elevator was broken. I pre-paid $34. The attendant told me to go to another location. Because I didn't prepay for this location, I was charged $84! It also took an extremely long time to get our car parked and I almost missed the Broadway show. We then waited almost an hour for our car to be retrieved upon leaving.
February 8, 2026
Reply from Icon Parking
Thank you, Brittany, for reaching out and for providing details about your recent experience. We sincerely apologize for the inconvenience you encountered due to the car elevator being out of service, as well as for the delays you experienced both when parking and retrieving your vehicle.
We understand how frustrating it must have been to be redirected to another location and then charged a higher rate, especially when you had already prepaid and were on a tight schedule for your Broadway show. This is certainly not the experience we strive to provide.
Your concerns regarding the additional charge and excessive wait times have been noted and will be reviewed. Please kindly send us an email to customerservice@iconparking.com and a member of our team will follow up as appropriate once the matter has been fully assessed.
Thank you for bringing this to our attention. We appreciate your patience and regret that your visit did not meet expectations.
Great experience
Great experience. I was impressed with your parking system... never seen this before (im from Montreal Canada)
Now im curious to see if we have some like this too.
I was at the location in times square, near OYO hotel.
January 31, 2026
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