The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... See more
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See what reviewers are saying
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... See more
Company replied
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
New York , United States
- customerservice@iconparking.com
- iconparkingsystems.com
You should know
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Misinformation
Admittedly, I arrived earlier than my paid reservation. This was never an issue in the past. The attendant was very professional as he explained he couldn’t let me in before my reserved time. Unfortunately, at this location you need to drive down a ramp underground. He instructed me to reverse up the ramp to the street. I’m not backing up a blind incline. My only option was to pay a second charge. No where in the app does it state you can’t arrive a few minutes early.
February 5, 2026
My favorite parking lot
Every time I park here, the same gentleman greets me with a smile and when I return he is there and gets my car so quickly and always very friendly.
February 5, 2026
Getting in and out was seamless
February 5, 2026
This review is a long time coming but…
This review is a long time coming but after my phone experience today, it could no longer wait…
Absolutely awful. They will tell you they don’t have the space for oversized if you call ahead. You have to argue with them if you show up, WITH A RESERVATION, and an oversized vehicle. It took me fifteen additional minutes to park my Chevy Tahoe, with a reservation, because he had to “call his boss.” Once the nonsense was done, he told me he’d have to charge me extra (fine by me, it says oversized vehicles would incur an additional charge). So, when my reservation is over, I come back to get my car, and I see that he parked my car between a White Suburban and a black Chevy Tahoe! I would never recommend this garage. 0/10. Stay away if you have anything bigger than four door sedan. Stay away no matter what. You’ve been warned.
February 5, 2026
Unprompted review
Reply from Icon Parking
Brian, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered, both during parking and upon retrieving your vehicle.
What you described is not the experience we want any customer to have, especially one with a valid reservation. We understand how upsetting it must have been to be delayed, to feel questioned about your reservation, and then to see your vehicle parked in a way that did not reflect the earlier concerns raised about space. That inconsistency is unacceptable.
While oversized vehicles may require additional coordination and charges, this should always be communicated clearly and handled professionally, without unnecessary delays or confusion. We are addressing this matter internally with our team to ensure better communication, proper handling of oversized vehicles, and a smoother process moving forward.
We truly regret that this experience led to such disappointment and appreciate you bringing it to our attention. Your feedback is important and helps us improve our service.
If you are open to it, we would welcome the opportunity to discuss this further and see how we can make things right. Please feel free to reply directly via email customerservice@iconparking.com.
Good price and convenient to…
Good price and convenient to restaurants and theater we were going to!
January 29, 2026
Icon parking on w50th
No issues, quick in and out especially if you reserve and paid online, just have to scan your barcodes
February 4, 2026
Service is prompt and the staff is…
Service is prompt and the staff is extremely friendly.
February 4, 2026
No issues and the staff was friendly…
No issues and the staff was friendly and efficient.
February 4, 2026
Friendly and efficient at a competitive…
Friendly and efficient at a competitive price!
January 28, 2026
Perfect location for leaving your car…
Perfect location for leaving your car when going to Lincoln Center. Attendant was excellent!
February 4, 2026
I was charged very large amount just…
I was charged very large amount just for picking up the vehicle 15 minutes later
January 29, 2026
Reply from Icon Parking
Thank you, Antonio, for reaching out. I’m sorry to hear about your frustration regarding the additional charge, and I understand how upsetting unexpected fees can be.
As noted in our reservation terms, any time spent parked outside of your reserved time is subject to additional charges. While the delay was approximately 15 minutes, the overage did extend beyond your reservation window, which is why the charge was applied.
Thank you for your understanding, and we appreciate the opportunity to assist you.
The location was perfect for the Winter Garden Theatre
The location was perfect, the staff was friendly and worked really hard to get everyone their cars quickly.
January 31, 2026
Friendly prompt service in and out of…
Friendly prompt service in and out of the garage
February 2, 2026
Could not find your location
February 3, 2026
Reply from Icon Parking
Ted, thank you for reaching out.
We’re sorry to hear you had trouble finding our location. We'd love to get a better understanding of what happened, if you have a moment can you please kindly reach out to us at customerservice@iconparking.com.
We look forward to helping you.
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