Iconsneakers Reviews 2

Reply from Iconsneakers

10 hours ago

Hi,

Thank you for sharing your feedback.

We're sorry to hear that you're disappointed with your purchase. We'd genuinely like the opportunity to review the matter and better understand your concerns.

Please contact us at contact@iconsneakers.com with your order number and a few photos of the pair you received. Our team will investigate the issue and work with you to find an appropriate solution.

Customer satisfaction is very important to us, and we always welcome the opportunity to resolve concerns directly.

Kind regards,

Icon Sneakers

Reply from Iconsneakers

Jun 1, 2026

Hello Liz,

We're sorry to hear that you were disappointed with your experience.

We would like to clarify that requesting photos is part of our standard internal policy for all return-related requests. This allows us to verify the condition of the item upon arrival and review the most appropriate resolution.

After reviewing the photos provided, we confirmed that the sneakers appeared unworn and in good condition. As an international retailer, we routinely explore alternative solutions before proceeding with international returns, as return shipping costs and logistics are typically the responsibility of the customer and can be both costly and time-consuming.

Our intention was never to prevent a return request, but rather to review all available options first and help find the most suitable solution.

We appreciate your feedback and are sorry that our process did not meet your expectations.

Icon Sneakers