Icontheopticians 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent, careful, eye test for which the prescription has proved to be spot on. Very good advice about lenses. Willing to use my existing frames without charging a fee. Overall, a high-quality servi... See more

Rated 5 out of 5 stars

Visited Icon for the first time in many years. Very pleased I did so because I received exceptional service and found them not only very professional but also very personable. They truly believe in Cu... See more

Rated 1 out of 5 stars

A thoroughly nasty experience dealing with the proprietor of Icon. Instead of apologising for damaging my frames, he accepted no responsibility, changed his story every time we spoke and did nothing t... See more

Rated 1 out of 5 stars

I ordered a replacement glasses which took so long to arrive. I think covid has affected their business and especially staff availablity. You can never get to speak to someone over the phone.

Company details

  1. Optician

Written by the company

About Us We are a Leading Northwest London Opticians. Private, Professional, Friendly and Independent Opticians & Optometrists. Our ethos is one of service and professional values. The ambience we create is one of comfort and style. Our goal is to provide you with the most up-to-date optical knowledge and best eye care possible. We want to ensure that you have clear and comfortable vision. We look forward to seeing you. We offer appointments during the week and on Saturdays.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, attentive neighbourhood optician

Lovely neighbourhood optician. Very professional yet personal and attentive service! Would absolutely recommend

September 5, 2021
Icontheopticians logo

Reply from Icontheopticians

Dear Limor,
Thank you for your lovely words.
We look forward to seeing you next time!
Kind regards
Chloe

Rated 5 out of 5 stars

Lovely people

Lovely people
Great experience x

July 24, 2021
Icontheopticians logo

Reply from Icontheopticians

Dear Charlotte,
Thank you so much for taking the time to write this.
We look forward to seeing you soon.
Kind regards
Chloe

Rated 5 out of 5 stars

Kid's first glasses excellent support

Sent by the school to an optician. The eye test was professional and very kids-friendly, so as the frame selection process. Well done!

January 30, 2021
Unprompted review
Icontheopticians logo

Reply from Icontheopticians

Thank you very much for your 5* review.
We look forward to seeing you and your family next time.
Kind regards
Amjad

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look