Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
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Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
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Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
I've been charged €39.99
I've been charged €39.99 that I never authorized; this is a scam. I took a photo and suddenly they charged me for a subscription without my consent.
June 8, 2026
Unprompted review
Reply from Id Photo
Hello Janet Chida gallardo,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concern regarding the charge you mentioned. We take your message seriously and appreciate you bringing this to our attention.
Our team remains available if you would like us to review your case and provide further assistance.
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Kind regards,
The ID Photo Team
Very bad service
Very bad service. Photo that was approved by id photo, was not able to be used as did not meet passport requirements. Then they proceeded to want to charge a £40 monthly subscription!
When i tried to contact them I got this reply: id.photo has expired and may be renewed by the owner.
April 30, 2026
Unprompted review
Reply from Id Photo
Hello Darian,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your disappointment regarding the outcome you mentioned. We take your comment seriously and appreciate you bringing this to our attention.
Our team remains available if you would like us to review your case and provide further assistance.
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Kind regards,
The ID Photo Team
Absolute rip off wanted a passport…
Absolute rip off wanted a passport photo £2.90 reasonable, £39.90 a month there after not reasonable & nothing explaining that when original photo was emailed AVOID AVOID
April 23, 2026
Unprompted review
Reply from Id Photo
Hello Tracy Parker,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the pricing concern you mentioned. We take your comment seriously and appreciate you bringing this to our attention.
Our team remains available if you would like us to review your case and provide further assistance.
📧 contact@id-photo.pro
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Kind regards,
The ID Photo Team
Scammers
Scammers , i bought an ephoto for my id card and i didnt recieve the e-number, after that they stool all the money that is in my bank account
June 7, 2026
Unprompted review
Reply from Id Photo
Hello Tariq Darihem,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience and understand the frustration, concern, and disappointment expressed in your review. We appreciate how upsetting this situation must have been for you.
Please be assured that your case is important to us. Our team is available to review your situation carefully, clarify any misunderstanding, and provide the assistance you may need.
To allow us to investigate your request in detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
WARNING ABO TRAP
WARNING! THEY KEEP TAKING MONEY- EVEN AFTER THEY ACXEPT YOUR CANXELLATION
DO NOT BUY !
Added: Why should I call you in order fo you return the money. Just issue the refund.
June 6, 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience and understand the frustration and concern expressed in your review. We appreciate how upsetting this situation must feel.
Please be assured that your feedback is being taken seriously. Our team is available to review your case carefully and work with you to better understand the situation.
To allow us to look into your request in detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Very easy to navigate but I only needed…
Very easy to navigate but I only needed it for my passport photo
December 5, 2025
Unprompted review
Reply from Id Photo
Hello James Carr,
Thank you for taking the time to share your feedback.
We are glad to hear that you found the service easy to navigate. We also understand that your need was limited to creating a passport photo and appreciate your comment.
If you ever need assistance or have any questions regarding your experience, our support team remains available to help you.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
SCAM!!!
This is a scam, they take a one off payment for a passport photo and then sneakily engage you into a monthly subscription for 39.99 EUR/month. At no point was it clearly shown to me that I was engaging in a monthly subscription.
They have been reported to the French fraud prevention authority.
June 3, 2026
Unprompted review
Reply from Id Photo
Hello Daisy Sherwood,
Thank you for taking the time to share your feedback.
We are sorry to hear about your dissatisfaction and understand the concern and frustration you are expressing regarding your experience. We take your message very seriously.
Please be assured that our support team is available to review your case and assist you in resolving this matter. We are here to help you understand your situation and find an appropriate solution.
To allow us to investigate your request in detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Beware SCAM
Beware SCAM!
Do not use this website. I got scammed for a subscription of 40€ per month just to crop a passport photo. I’ve been emailing since April looking for a refund. They have 1 email address that’s scamming me, responding to me in french and claiming to have sent my refund.
So not use this website.
April 28, 2026
Unprompted review
Reply from Id Photo
Hello Michelle McGillicuddy,
Thank you for taking the time to share your feedback.
We are sorry to hear about your dissatisfaction and understand the frustration you are describing regarding your experience.
Our customer support team remains available to review your request and investigate your case carefully in order to provide you with a clear resolution.
To allow us to assist you properly, please contact our support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Beware
I went online to get help ensuring a digital passport photo would meet the requirements, but I had to pay. No problem, but the enhancement did not reach the online passport office standard. Frustrated I accepted the loss of my online payment of £2.90. What I didn’t anticipate was 2x £39.90 withdrawals 2 months later saying I had subscribed. Agreed it’s in the detail, but no reminders no emails asking for confirmation I wanted to continue, a clear rip off for a service that never delivered in the first place. Shocking - user beware!
March 6, 2026
Unprompted review
Reply from Id Photo
Hello Paul,
Thank you for sharing your experience.
We are truly sorry to read about the disappointment and frustration you experienced. We understand how upsetting it can be when a service does not meet your expectations, especially after the difficulties you describe.
Your feedback is important to us, and we want to assure you that your concerns deserve careful attention. Our team remains available to review your situation, answer your questions, and provide any clarification you may need.
If you would like us to look into your case in more detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Misleading company
Misleading company, when I ordered I saw nowhere that this was based on a monthly payment. I thought it was a one time payment for just one month and if I wanted another month I had to purchase again. I just saw on my account 7 months of payment for nothing since I just used it once. Really disappointed. Definitely do not recommend.
May 30, 2026
Unprompted review
Reply from Id Photo
Hello Quentin,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your disappointment and understand how frustrating it must have been to discover charges for a service that you believed was a one-time purchase. We appreciate that this experience has left you feeling dissatisfied.
Please know that your concerns are important to us. Our team is available to review your situation carefully, provide clarification, and assist you with any questions regarding your account.
To allow us to examine your case in detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
I did not notice that there was a…
I did not notice that there was a subscription connected with it. Probably my fault, but for me it was not very clear.
May 30, 2026
Unprompted review
Reply from Id Photo
Hello Jitske Van Elk,
Thank you for taking the time to share your feedback.
We are sorry to hear that certain aspects of your experience were not as clear as you expected. We understand how frustrating it can be when information is not perceived as clearly as intended.
Your feedback is valuable to us, and our team remains available to review your situation and provide any clarification you may need.
If you would like us to look into your case in more detail, please do not hesitate to contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Beware if this site of thiefs
Beware if this site of thiefs. They will charge you 39€ per month for the rest of your life if you do not pay attention. Their 2€ subscription will become a 39€ per month subscription automatically. If you write them, they'll tell you it's tour fault, cause you haven't spend half off your day reading how they steel your money. Run away from this scam!
May 30, 2026
Unprompted review
Reply from Id Photo
Hello Giovanni Delille,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience and understand the frustration, disappointment, and concern expressed in your review. We appreciate that this situation has left you feeling upset, and we take your comments seriously.
Please be assured that our team is available to review your case carefully and provide any assistance needed to better understand your situation. We are committed to supporting our customers and addressing their concerns with the attention they deserve.
To allow us to investigate your request in detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Need a photo occasionally..
Need a photo occasionally... offer at €2.90 is perfect.
Then, without any request, 2 days later a charge of €39.9 for a subscription never taken out. It's really well done because at no time is the subscription mentioned. I just reread both emails received following my order in full and no hidden information either.
However, the charge itself does not hide either! How is this possible ...???
May 29, 2026
Unprompted review
Reply from Id Photo
Bonjour,
Merci d’avoir partagé votre retour, nous comprenons parfaitement votre surprise et votre frustration face à cette situation.
Lors de la commande à 2,90 €, une offre d’essai est proposée afin de permettre de tester le service à tarif réduit avant engagement. Les conditions liées à cette période d’essai ainsi que le renouvellement automatique sont indiquées au moment de la validation de la commande. L’abonnement démarre uniquement si le service n’est pas résilié dans le délai prévu.
Cela dit, nous sommes désolés si ces informations n’ont pas été suffisamment claires pour vous au moment de votre achat. Votre ressenti est important et nous allons le transmettre à notre équipe afin d’améliorer encore la transparence de nos communications.
Nous vous invitons à contacter notre support afin que nous puissions vérifier votre dossier et trouver une solution adaptée à votre situation.
Bien cordialement,
Customer Support Team
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
Was charged twice 39,99€ I’ve never…
Was charged twice 39,99€ I’ve never subscribed to your account, I only used it once to get a photo. I find this very dishonest and at least you should apologise and make a refund
April 25, 2026
Unprompted review
Reply from Id Photo
Hello Semai,
Thank you for your feedback.
We are sorry to hear about your concerns regarding the two charges you mention. We understand how frustrating it can be if you only intended to use the service once and did not expect any recurring billing.
Subscription details are normally presented during the order process; however, if you believe this was not clearly understood or that you did not wish to subscribe, we encourage you to contact our support team with your order details so we can review your case and assist you further.
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
We remain available to help you resolve this matter.
DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE. When you pay the initial small fee for your photo, they automatically enter you into a very sneaky subscription and won’t refund you when asked. Avoid!
May 26, 2026
Unprompted review
Reply from Id Photo
Hello Alex Johns,
Thank you for your feedback.
We are sorry to hear about your concerns regarding the subscription and the experience you describe. We understand how frustrating it can be if you did not clearly intend to sign up for an ongoing service or if the terms were not clear enough at the time of purchase.
Subscription details are normally presented during the order process, however if you believe this was not clearly understood or that you did not wish to continue with a subscription, we encourage you to contact our support team with your order details so we can review your case and assist you further.
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
We remain available to help you resolve this matter.
no photo and no reply
I've sent off for an e-photo and i've had no reponse. I have contacted the customer services and still waiting for a reply.
May 22, 2026
Unprompted review
Reply from Id Photo
Hello Jvk,
Thank you for your feedback.
We are sorry to hear that you have not yet received your e-photo and that your attempts to contact customer service have not yet been answered. We understand how frustrating this situation can be, especially when you are waiting for an important document.
We kindly invite you to reach out again with your order details so our team can investigate your request and provide you with an update as quickly as possible.
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
We remain available to assist you.
THe photos I've got are not biometrica + extra money charge
The photos I've got are not biometrical and they charged an unhidden extra fee (40€) through accecpting the AGBs.
May 19, 2026
Unprompted review
Reply from Id Photo
Bonjour,
Nous sommes désolés d’apprendre votre déception concernant la conformité de vos photos ainsi que la facturation mentionnée.
Concernant la conformité biométrique : nos photos sont générées selon les normes standards demandées pour les documents officiels. Cependant, l’acceptation finale dépend toujours des critères spécifiques de l’administration ou du pays concerné, qui peuvent varier. Si vos photos ont été refusées, nous vous invitons à nous transmettre les détails afin que nous puissions vérifier et vous proposer une solution adaptée.
Concernant les 40€ supplémentaires : ce montant correspond à un service optionnel clairement indiqué dans les conditions générales (AGB) lors de la validation de la commande. Celui-ci est présenté avant paiement et nécessite une acceptation explicite pour être activé. Nous comprenons toutefois que cela ait pu manquer de clarté dans votre parcours et le regrettons.
Si vous pensez qu’il y a eu une incompréhension ou souhaitez que nous réexaminions votre dossier, notre équipe est disponible pour vous aider :
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
Nous restons à votre disposition pour vérifier votre situation et vous apporter une solution si nécessaire.
Cordialement,
L’équipe Service Client
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
Scammers
Scammers, if you buy their service for 3€ you will also accept a monthly subscription of 39€!
May 22, 2026
Unprompted review
Reply from Id Photo
Dear Davide Corrocher,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience left you with this impression. We understand your concern regarding the pricing structure and the subscription model, and we take this type of feedback very seriously.
We would like to clarify that all service conditions, including any subscription details, are presented during the order process before confirmation. However, we acknowledge your concerns about clarity and transparency and will forward your feedback to our team for review and improvement.
If you would like us to check your specific case or assist you further, please contact our customer support team:
📞 +33 3 74 82 04 30 (Monday to Saturday, 8am to 8pm)
📧 contact@id-photo.pro
We remain at your disposal to help clarify your situation.
Kind regards,
Customer Support Team
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
Cheating
Cheating, doesn’t send the photo and charge for a monthly payment you dont realise you have accepted.
May 11, 2026
Unprompted review
Reply from Id Photo
Dear Diana,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the delivery of your photo and the subscription concern you mentioned. We take this kind of feedback very seriously, as transparency and customer satisfaction are important to us.
Regarding your order, the service is designed to deliver the requested photos after validation, and we regret if you did not receive them as expected. Concerning the subscription, the terms are presented during the order process before confirmation, however we understand that this may not always have been clear enough, and we are actively working on improving this experience.
We would like to investigate your case in detail and assist you further. Please contact our support team:
📞 +33 3 74 82 04 30 (Monday to Saturday, 8am to 8pm)
📧 contact@id-photo.pro
We remain at your disposal and are here to help resolve this situation.
Kind regards,
Customer Support Team
📞 +33 3 74 82 04 30
📧 contact@id-photo.pro
Ordered a photo for passport and have…
Ordered a photo for passport and have automatically been subscribed to paying £39 a month.. no idea what this subscription is for and didn’t receive any notification that I had agreed to subscription.. avoid
April 21, 2026
Unprompted review
Reply from Id Photo
Hello Clare Jacques,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the subscription and understand your frustration.
During the order process, the service conditions, including any optional trial and subsequent subscription terms, are presented before payment confirmation. However, we understand that this may not always have been clearly perceived.
To help you, we would like to investigate your account and clarify the situation. Please contact us with:
The email address used for the order
The date of purchase
Any confirmation email received
The last 4 digits of the payment card
Our team will review your case and assist you with cancellation and clarification of the charges.
We remain at your disposal.
Kind regards,
The id-photo.pro support team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8am to 8pm)
📧 contact@id-photo.pro
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