Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
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See what reviewers are saying
Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
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Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Scam!!!
Scam!!!! After paying for the foto, (€ 6,90) they also write off an even bigger (€ 39,90) amount!
April 11, 2026
Unprompted review
Reply from Id Photo
Hello Marion,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Do NOT order from this website
do not order from this website it is a scam and their customer service is terrible. I ordered pictures a month ago and have not received anything after constantly chasing. I was then sneakily charged £34 for a subscription I did not sign up for. I have finally got my refund back on everything but it took a month and me constantly calling them.
March 12, 2026
Unprompted review
Reply from Id Photo
Hello Maryam,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
SCAM. AVOID AT ALL COST!
Edit: I was finally refunded but I had to insist a lot. I still think they should change their system with that hidden subscription. They wouldn't get all these bad reviews that impact their business negatively.
This company is very dishonest. They charge you 39.90 euro on your credit card after 2 days. There was no clear mention of a subscription but they refused to refund me. Be very careful with them. In their FAQ, the say there is no hidden fee, don't believe it!
Also the photos were very bad quality and unusable. So I lost 50 euro for nothing.
I am going to contact the CMA to see if there's something I can do about it.
April 13, 2026
Unprompted review
Reply from Id Photo
Hello Lila,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Careful of the automatic subscription
It was not very clear that I would automatically be signed up to a monthly subscription, the photo was rejected by the licence department. I wouldn’t recommend unless you plan on editing a lot of photos. This did not suit my needs and £100 for a photo I will never use is an expensive lesson learnt. When I contacted support they said it is not their problem the terms and conditions are clear. Clearly not clear enough for everyone.
December 12, 2025
Unprompted review
Reply from Id Photo
Hello Kathleen,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Fraudulent subscriptions
The company charged €2.90 for an ID photo online that didn't work and I complained but they did not respond adequately. Then they deducted €39.90 from my account without my knowledge or Consent claiming that I had subscribed to their 'service' which I did not do. I have complained and demanded a refund and await their response.
April 12, 2026
Unprompted review
Reply from Id Photo
Hello Matthew,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
dont waste money
pictures wouldnt download then when i got one it was rejected and the image looked smudged around the outside dont bother
April 12, 2026
Unprompted review
Reply from Id Photo
Hello Annmarie,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Very clear to understand and not…
Very clear to understand and not expensive.
April 12, 2026
Unprompted review
Reply from Id Photo
Hello Pauli,
Thank you for your kind review.
We are pleased to hear that you found our service easy to use and affordable. Providing a simple and accessible experience for our users is something we strive for every day.
Your feedback means a lot to us, and we truly appreciate your support.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
Would automattically prolong your subscription, not willing to send you the money back, will block your email adress, fraud company!!!!
This company would automatically take money for a month subscription after oné order , they would not give you the money back and block your email adress by their contact service! They are not fair at all! Don’t trust them !
April 10, 2026
Unprompted review
Reply from Id Photo
Hello Miloslava,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Don't trust the website services
Don't trust this website services. They take money for subscriptions you never subscribed for. The id photos doesn't even match with requirements. I don't know how this website is still running without getting caught by regulators.
April 6, 2026
Unprompted review
Reply from Id Photo
Hello Skyman,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Was charged £6.90 for photos that never…
Was charged £6.90 for photos that never showed up, and then was also signed up for a subscription service for £40 a month which I certainly did not sign up for. Luckily my bank stepped in and blocked the charges. Have contacted the company who were originally fairly helpful and then when pressed, stopped replying. Absolutely do not use
April 10, 2026
Unprompted review
Reply from Id Photo
Dear Katie Arden,
We are sorry to read about your experience and understand your frustration regarding both the charge and the missing photos.
You mention being charged £6.90 for photos that you did not receive. This is clearly not the experience we aim to provide, and we would like to review what happened with your order to understand why the delivery failed.
Regarding the £40 monthly subscription you refer to, our service includes a trial period with clearly stated subscription terms, including renewal conditions shown during the checkout process before confirmation. That said, we understand your concern if this was not perceived clearly at the time of purchase.
We are also sorry to read that you felt the communication stopped when your case was escalated. This is not the level of support we expect to provide, and we regret that you were left without a satisfactory follow-up.
As your bank has already blocked the charges, we still encourage you to contact us so we can verify your account details, clarify what happened, and formally review your case:
📞 03 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We remain available to investigate this properly and assist you further.
Best regards,
The id-photo.pro Team
This is a scam
This is a scam. I was suspicious because the quality of the passphotos is very poor. Then I googelt again the company and its reviews and found out , that I subscribed and they would pull 39 Pounds from my account every month. Don’t use it
April 10, 2026
Unprompted review
Reply from Id Photo
Dear Nicole Ostheimer,
We are sorry to read your message and understand your concerns.
You mention that the quality of the passport photos was very poor and that this made you suspicious. We regret that the result did not meet your expectations, as we aim to provide a service that meets standard passport photo requirements. If there was an issue with quality, we would be happy to review it with you.
Regarding the subscription, we understand your concern about the £39 monthly charge. Our service includes a trial period, which is clearly presented during the sign-up process before confirmation, along with the subscription terms and renewal conditions. We understand however that this may not have been perceived clearly, which can lead to frustration.
We also note that you discovered the subscription details after checking reviews online. We are sorry that your experience led you to this point, and we would appreciate the opportunity to clarify everything with your account directly.
Please contact our support team so we can check your subscription and assist you immediately:
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We remain available to help and hope we can resolve this situation with you.
Best regards,
The id-photo.pro Team
Reply from Id Photo
Dear Mr Kenneth Brundle,
We are sorry to read your message and understand that you feel very strongly about your experience.
You describe our service as “total con artists” and say “do not use.” We take this kind of feedback very seriously, even when it is expressed in strong terms.
We want to clarify that our service operates with a clearly indicated trial period, shown during the subscription process before payment is confirmed. The terms, including renewal conditions, are also presented at the time of registration.
That said, we understand that if you felt misled or dissatisfied, this is a serious concern for you. We do not want any user to feel this way, and we are open to reviewing your situation in detail to understand what happened with your account.
If you are willing, please contact our support team so we can investigate your case and assist you properly:
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We remain available to help and hope to clarify this situation with you.
Best regards,
The id-photo.pro Team
SCAM DO NOT USE
The company is the biggest scam and assured me I would receive a refund and that they would be in contact of course.... they wasn't. They trick you into thinking your paying £2.90 when its really £40!!!!!!! PLEASE DO NOT USE AND I WANT MY REFUND
April 10, 2026
Unprompted review
Reply from Id Photo
Dear Georgia Pallettt,
We are truly sorry to read your message and understand your frustration regarding both the charge and the lack of follow-up you mention.
Regarding the £2.90 vs £40, we would like to clarify that the £2.90 corresponds to a trial period, which is presented during the checkout process. This trial allows users to test the service before the subscription renews automatically at the standard rate, as indicated in the terms accepted at the time of validation. That said, we regret if this was not clear enough and understand how this can feel misleading.
Concerning your statement that you were promised a refund and not contacted back, this is absolutely not the experience we want to provide. If you did not receive a response, it may be due to a difficulty identifying your request or an issue in communication, and we sincerely apologise for that.
Your refund request is important, and we genuinely want to resolve this situation quickly and fairly. We kindly ask you to contact us again with your details so we can prioritise your case and ensure you receive a proper follow-up:
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We are committed to assisting you and hope we can turn this situation around.
Best regards,
The id-photo.pro Team
Never received and £40 sneaky subscription
Passport photos never arrived and they tried to take £40 out of my account for a subscription. Read the T&Cs properly!
April 9, 2026
Unprompted review
Reply from Id Photo
Hello Chloe,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you are disputing both the delivery of your passport photos and the subscription charge, and we take your feedback seriously.
We would like to review your case in detail. Please contact our support team so we can check your order, verify the delivery status, and investigate the billing situation in order to provide you with a clear resolution.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
My partner paid for a single passport…
Edit-- thankfully credit card company has issued a refund for the deceiving subscription. Hopefully anyone that thinks about using this company will see all of these reviews first.
My partner paid for a single passport photo for £2.90. he has unknowingly been subscribed to a monthly plan for £39.90! There was no mention of a subscription plan, he has been charged for two months. I am beyond annoyed by this. The passport photo that was produced didn't even meet regulations!
We require a full refund of all subscription payments that we didn't consent to or we will be forced to consult with a lawyer.
March 7, 2026
Unprompted review
Reply from Id Photo
Hello Danielle,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you are disputing both the subscription charges and the quality of the passport photo received.
We take your feedback seriously and would like to review your case in detail. Please contact our support team so we can verify the account, check the billing history, and assess your refund request as quickly as possible.
We remain available to help resolve this situation.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
One star is even too much
One star is even too much - I ordered and paid for one passport photo and seventeen days later it has still not arrived. All I get are lame excuses!
April 10, 2026
Unprompted review
Reply from Id Photo
Hello Elizabeth,
We are sorry to hear about your experience and fully understand your frustration regarding the delay.
A delivery time of this length is not the standard we aim to provide. We sincerely apologize for the inconvenience caused by the lack of updates and the delay in receiving your order.
We would like to investigate this matter further. Please contact our support team so we can check your order status in detail, identify what caused the delay, and provide you with a clear resolution as quickly as possible.
We remain committed to resolving this situation properly.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Do not use!
Do not use!! Wanted a one off passport picture for my son charged £2.90.
Then 2 days later have been charged a subscription of £39.90. I did not sign up for subscription! This is an absolute scam! Be aware do not use! Customer service aggressive just spouting T&C s I didn’t agree to!
April 9, 2026
Unprompted review
Reply from Id Photo
Hello Rb,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that this may not always be clearly perceived and we take your feedback seriously.
Regarding the charge and your concern about the subscription, we invite you to contact our support team so we can review your account in detail, verify what happened with your order, and assist you with your request.
We remain available to help clarify the situation and work towards a resolution.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Appalling Service !
I paid for a passport id photo and this company has behaved deceptively and charged me for a month's subscription, which I did not, and do not want. I would like an immediate refund or will take legal action.
April 6, 2026
Unprompted review
Reply from Id Photo
Hello Karen,
Thank you for bringing this to our attention – and I am truly sorry for the distress this has caused you.
You are absolutely right : if you paid for a single passport photo, you should never be charged for a monthly subscription without your clear consent. This is not acceptable, and we take full responsibility.
Here is what we will do immediately :
✅ Full refund of the subscription amount – no conditions, no delay.
✅ Immediate cancellation of any recurring payment linked to your email or card.
✅ Confirmation by email once the refund is processed.
How to proceed :
📧 Email us at contact@id-photo.pro with the subject "Urgent Refund – Karen Dowd" and include the email address you used.
📞 Or call us directly at +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
We will process your refund within 24 hours and send you written confirmation.
Once this is resolved, would you consider updating your review ? We deeply value our customers and want to earn back your trust.
Sincerely,
The ID-Photo.pro team
Wasn’t compliant and in wrong format…
Wasn’t compliant and in wrong format and blurry
April 8, 2026
Unprompted review
Reply from Id Photo
Hello Megan,
Thank you for your feedback – and I'm truly sorry that your photo wasn't compliant.
You are right to expect a correct, clear format. A blurry or wrongly formatted photo is not acceptable, and we apologise for that.
Here is what we can do for you immediately :
✅ Free rework – send us the original photo again, and we will adjust it to the correct format and resolution.
✅ Priority handling – we will process it within a few hours.
✅ Full refund if you prefer not to try again – no questions asked.
How to proceed :
📧 Email us at contact@id-photo.pro with the subject "Rework for Megan"
📞 Or call us at +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
Once we have provided you with a perfect, compliant photo – or issued your refund – would you consider updating your review ?
We really want to make this right for you.
Sincerely,
The ID-Photo.pro team
Used their system to buy passport…ended up tricked into a subscription
Used their system to buy passport photos for £2.90 only to be billed for £40 a couple of days later for a subscription I didnt want. I contacted Id Photo who claim it was clear that I was signing up to this which i strongly dispute since I only wanted a single passport photo. Tricked, conned, duped whether they claim it's legal or not
April 3, 2026
Unprompted review
Reply from Id Photo
Hello Mike,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to clarify that our service offers a trial period for users to test the passport photo service before any subscription begins. The £2.90 charge is for a one-time service, and any subscription is only activated if explicitly confirmed during the process. We regret sincerely that this may not have been clear in your case.
Our support team is ready to review your account and assist you immediately to resolve this issue. Please contact us directly so we can ensure your concerns are addressed promptly:
📧 contact@id-photo.pro
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
We are confident that once your situation is clarified and resolved, your experience can be improved. Your satisfaction is our priority, and we would greatly appreciate it if you reconsidered your review after resolution.
Kind regards,
The ID-Photo Team
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