EDIT: Got response from customer service, I will get a refund but they will take out a handling fee of 10 Euros from it. For an item that was never delivered! I know this is illegal both in Austral... See more
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Considering some. Time ago returned a case and never got refund. You couldn’t find it’s done I sent it to correct address which cost small fortune. Then I purchased another which couldn’t get on p... See more
Company replied
The product was beautiful just like the picture, though the lip over the face is very fine and almost in alignment which doesn’t offer much phone screen protection if dropped. Has me a little nervous,... See more
Company replied
I love my new iPhone 11 cover, my third phone case from Ideal of Sweden, they are always of very high quality and they look fabulous, I've even converted my sister! Products are always delivered promp... See more
Company replied
Company details
Information provided by various external sources
Shop trendy Phone Cases and Covers at iDeal of Sweden. Our products are designed and developed in Sweden and inspired by the latest fashion trends around the world. Always at iDeal ✓ Fast delivery 1-4 business days ✓ 30 days return & refund policy ✓ 1 ...
Contact info
Sweden
- idealofsweden.com.au
1.9
Poor
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Your products are great quality, stylish & lightweight. I have bought many cases! The only area to improve on would be your returns for Australian customers- I recently sold a product I incorrectly ordered on eBay as the returns process was terrible!
December 30, 2020
Really quality product and super fast…
Really quality product and super fast delivery. I'm always looking on the website at what might be my next purchase. Highly recommend to anyone!
December 30, 2020
Still waiting for a refund (2months later)
I have been chasing a refund for nearly two months. Ideal of Sweden sent my parcel to the wrong state and I am still waiting and chasing to be refunded. I have contacted them on their chat 4 times now, all telling me to wait and that a manager will send me an email.
I was so looking forward to receiving their product and it's now become such a pain to get refunded.
December 1, 2020
Reply from IDEAL OF SWEDEN
Hi Gemma,
I am sincerely sorry to hear that you have not received help with your package yet!
You are welcome to contact us here and we will investigate this matter further for you: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
Great product but a week after I placed…
Great product but a week after I placed my order there was a 50% off sale & ideal of Sweden said sales are final. Too bad too sad
November 28, 2020
Reply from IDEAL OF SWEDEN
Hi Yasmin,
We are sorry to hear that you feel dissatisfied!
All our campaigns are time-limited and can therefore not be added afterward. The information is also stated in our FAQ.
We recommend signing up for our newsletter to keep track of upcoming campaigns and events. You sign up at the bottom of our website.
We wish you a nice day,
IDEAL OF SWEDEN
Great product good quality
November 27, 2020
Happy
Very good quality phone cases. I got mine half price, they're pretty expensive but I think worth it. Fast shipping no problems.
November 23, 2020
Reply from IDEAL OF SWEDEN
Hi Sara,
Thanks a lot for the five-star review! It means a lot to hear you are satisfied with your order.
Wishing you a great day!
/IDEAL OF SWEDEN
Buy more ONE 🖤
Love theses products... like to have a couple to change with outfits. Just make sure you select correctly...
My last purchase I chose wrong size 🤦♀️! Love the leopard print and all the gold detail. Love the case with cross body strap. 🖤
November 21, 2020
Reply from IDEAL OF SWEDEN
Hi Robyn,
Oh, we love to match the cases with our outfits too 😄
Thanks for the lovely review!
Wish you a nice day!
/IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Dear Chrystal,
Thank you very much for your sweet review! It truly makes us happy to hear that you are enjoying your new products from us.
Have a lovely day,
IDEAL OF SWEDEN
The products I've ordered have been…
The products I've ordered have been excellent, packaged well never any problems with deliveries highly recommend ideal of sweden
November 21, 2020
Reply from IDEAL OF SWEDEN
Hi Deborah,
Thank you for taking the time and writing this positive review! We are so happy that you like our products and are satisfied with the delivery.
Have a nice day!
IDEAL OF SWEDEN
Very quick delivery and product is…Great service
Very quick delivery and product is perfect
November 20, 2020
Reply from IDEAL OF SWEDEN
Hi Natalie,
Thank you very much for your kind review! We are truly happy to hear this.
Have a wonderful day,
IDEAL OF SWEDEN
Disappointing- do not waste your money
I was very disappointed by the poor quality, the gold on the phone ‘ideal of sweden’ label does not even match the gold on the phone ring stand. The marble is a poorly pixilated/ blurred case. Very very unhappy and regret this purchase.
November 20, 2020
Reply from IDEAL OF SWEDEN
Hello Jessica,
I am sorry to hear that you feel dissatisfied!
If there is anything we can do for you, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com
Best wishes,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hello Loretta,
Thanks a lot for the five-star review! It means a lot to hear you are satisfied with your order.
Wishing you a great day!
/IDEAL OF SWEDEN
High quality
Everything I have bought has been of the highest quality. Packaging is amazing and shipping is quick! Haven’t had any issues. I absolutely love my phone cases and accessories, the range is fantastic and everything is just beautiful.
November 20, 2020
Reply from IDEAL OF SWEDEN
Hello Natasha,
Thank you for your positive review! We are so happy to hear that you love your new product from us.
Have a great day,
IDEAL OF SWEDEN
NEVER BUY FROME HERE
NEVER BUY FROME HERE. BEWARE. First of all they DO NOT cancel orders. Secondly, if you do not like your order they make you return it to warehouse in Sweden, which If you live in Australia means you pay 20-50 dollars to send the package back. Thirdly case looks better in photo. Not worth it. Waste of money. No point trying to email them they do not help you, emailed them repeatedly and the outcome still remained as have to pay shipping to Sweden.
November 19, 2020
Unprompted review
Reply from IDEAL OF SWEDEN
Hi Linda,
I am sorry to hear that you feel dissatisfied with your experience with us!
It is unfortunately not possible to adjust or cancel your order after you have confirmed your purchase at the checkout. The reason for this is due to the order being electronically transferred within seconds to all our systems incl. our warehouse whereupon processing is initiated immediately.
Regarding returns, we do unfortunately not have control over the return prices offered by delivery companies as it is an external service. If you have any questions regarding our return policy or if there is anything we can do for you, you are welcome to contact me or my team members from our Trustpilot Customer Service Team at reviews@idealofsweden.com
Best wishes,
IDEAL OF SWEDEN
Brilliant phone case - best ever.
Always hard to find the right cover for your phone. When ordering online, often does not fit when you get it. I bought a new cover when in Singapore, so made sure it fitted the phone. So when getting a new one, I Googled Ideal of Sweden from the bottom of my phone cover, and found the exact same one, sadly not in blue though, so had to settle for black. I will never go anywhere else from now on.
November 12, 2020
Reply from IDEAL OF SWEDEN
Hi Dee,
Thank you for your positive review! Your satisfaction is of great importance to us 😄
Have a nice day,
IDEAL OF SWEDEN
Came so much quicker then I thought it…
Came so much quicker then I thought it would and I love the case!
November 12, 2020
Reply from IDEAL OF SWEDEN
Hi Chloe,
Thank you for your review! I'm very happy to hear that you’re satisfied with your experience with us.
Wish you a great day!
/IDEAL OF SWEDEN
Great experience and quality products…
Great experience and quality products with Ideal of Sweden
November 6, 2020
Reply from IDEAL OF SWEDEN
Hi Julie,
Thank you for your review! It truly makes us happy to hear that you are enjoying your new products from us.
Have a wonderful day,
IDEAL OF SWEDEN
I ordered a phone cover from the…
I ordered a phone cover from the Australian website. The website had automatically changed “iphone 6” to “6 plus” so the cover is way too big and not at all the level of quality that it looks like online. I emailed asking for a refund but was told i can only return by posting it to Sweden. Postage to Sweden is atleast half the price of the product so i would end up paying $35 worth of postage (between purchase and refund) for a product that wasn’t suitable for me.
November 5, 2020
Reply from IDEAL OF SWEDEN
Hi Eloise,
I am sorry to hear that you feel dissatisfied!
We do unfortunately not have control over the return prices offered by delivery companies as it is an external service. If you have any questions regarding our return policy or if there is anything we can do for you, you are welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com
Best wishes,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Hi Bianca,
Thank you very much for your sweet review! It truly makes us happy to hear that you are enjoying your new products from us.
Have a lovely day,
IDEAL OF SWEDEN
They did mess up my order and sent me…
They did mess up my order and sent me the wrong thing, but after one email they sent me the correct order and allowed me to keep the wrong one at no cost. Really nice good quality products.
November 3, 2020
Reply from IDEAL OF SWEDEN
Hi Jasmine,
I’m so happy that we could help you with this! Thank you for taking the time and giving us this nice review, despite the issue you were facing.
Wishing you a great day!
/IDEAL OF SWEDEN
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