IDEAL OF SWEDEN Reviews 

326
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

EDIT: Got response from customer service, I will get a refund but they will take out a handling fee of 10 Euros from it. For an item that was never delivered! I know this is illegal both in Austral... See more

Rated 1 out of 5 stars

Considering some. Time ago returned a case and never got refund. You couldn’t find it’s done I sent it to correct address which cost small fortune. Then I purchased another which couldn’t get on p... See more

Company replied

Rated 4 out of 5 stars

The product was beautiful just like the picture, though the lip over the face is very fine and almost in alignment which doesn’t offer much phone screen protection if dropped. Has me a little nervous,... See more

Company replied

Rated 5 out of 5 stars

I love my new iPhone 11 cover, my third phone case from Ideal of Sweden, they are always of very high quality and they look fabulous, I've even converted my sister! Products are always delivered promp... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop trendy Phone Cases and Covers at iDeal of Sweden. Our products are designed and developed in Sweden and inspired by the latest fashion trends around the world. Always at iDeal ✓ Fast delivery 1-4 business days ✓ 30 days return & refund policy ✓ 1 ...


Contact info

1.9

Poor

TrustScore 2 out of 5

326 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(326)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great stylish product

Great stylish product. Delivered early. Many comments on how well designed the products are and made.

March 4, 2021
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hello Jouko,

Thanks a lot for the kind words about our designs! It makes us so happy to see that you have taken the time to leave this review ❤

Wishing you a fantastic day!
/IDEAL OF SWEDEN

Rated 5 out of 5 stars

Awesome!

Beautiful designs, great quality, on a great sale, arrived quickly, would definitely recommend!
(Bought the AirPod cases)

January 7, 2021
Rated 5 out of 5 stars

Leather phone cover

The leather phone case arrived in a timely manner and was of good quality. It was a Christmas present for my daughter and she was very pleased with it.

January 6, 2021
Rated 1 out of 5 stars

Looks cute from a distance

Looks cute from a distance but once you pick it up and hold it, it feels very light and cheap. The crystal is a photo under plastic. I got it on sale for $50 but I don't think it's worth even $15. I was super excited to get this as a Christmas present but as soon as I opened it I was very dissapointed

January 3, 2021
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi,

I am sorry to hear that you do not feel satisfied with the quality of the product. We will of course investigate this further.

Please contact us here, include a picture of the product and your order number, and we will help you further: reviews@idealofsweden.com

Best regards,
IDEAL OF SWEDEN

Rated 1 out of 5 stars

The magnetic ring piece is bad quality

The magnetic ring piece just falls off and doesn’t securely hold onto my iPhone. I have an iPhone pro max which is quite heavy and the ring is more damage then good, if I’m holding onto it from the ring the phone call easily drop on the floor. I may as well be holding the whole phone and not have it be unsafe with the ring. Really not a great product. I also emailed asking for a refund, and have had no response!
I have put the magnetic ring between the phone case as per the instruction and that doesn’t work, it is not a safe product to use with your iPhone 12 Pro Max especially being a heavier phone.

January 1, 2021
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Cass,

We are sorry to hear you do not feel completely satisfied.

Regarding our latest cases, we have chosen to remove a magnet on the back as this prevented wireless charging. This was a balancing act between magnetism and being able to charge the phone wirelessly. To strengthen the magnetism we recommend using the included metal plate that is included with your mount. You just place them between the phone and case :)

If you have any questions regarding this, you are welcome to contact me at reviews@idealofsweden.com.

Best Regards,
IDEAL OF SWEDEN

Rated 1 out of 5 stars

I have ordered wrong phone case and in…

I have ordered wrong phone case and in order to fix it i have tried to contact this company but there was an online chat with computer who failed to understand what i was saying. It asked me to put my order number in so they can help but it was showing that there was no order. I did got the parcel but I feel bad that they didn't even have an email so i can talk to a real person about my troubles. The cover was expensive i wanted to return it or exchange it so i can order the right cover but just because they don't have anyone who can talk to the customers my money was wasted.

December 31, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Jaskirat,

I am sorry to hear that you feel dissatisfied!

If there is anything we can do for you, you are more than welcome to contact me or my team members from our Trustpilot Customer Service Team by sending us an email at reviews@idealofsweden.com

Best wishes,
IDEAL OF SWEDEN

Rated 5 out of 5 stars

Wow amazing.

I got three items from you everyone of the highest quality and look great. I have had lovely comments about them all. Will definitely be buying from you again.

December 30, 2020
Rated 3 out of 5 stars

Attractive design but minimal protection

The case and matching wireless charger arrived on time and are very pretty. The design is exactly what I was expecting, based on the pictures.
The case fits the phone well but doesn't provide much protection. The case only covers the phone at the corners, along the edges it isn't covered, so my screen protector has become quite scratched since using this case. That said, the camera at the back is well protected.
I've had the case a couple of weeks and the corners are already slightly worn so not sure how long it will look new.
The wireless charger is pretty but charged quite slowly. Looks good with the matching phone case.

TLDR: The case looks great but provides minimal protection to the phone. The wireless charger also looks great, but charges slowly.

December 30, 2020
Rated 1 out of 5 stars

Inaccurate pictures online

The leather iPhone case I received was different to what was pictured and looks much less premium. When I contacted them they said images online were illustrations only which is ridiculous. Had they shown an accurate image I would not have bought it.

December 30, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi there,

We are so sad to hear that the product did not meet your expectation!

If there is anything we can do for you, you are always welcome to contact us.

Sincerest regards,
IDEAL OF SWEDEN

Rated 1 out of 5 stars

The phone cover wallet I bought tore the same day

The phone cover wallet I bought tore apart the same day I gave it to my partner as a Christmas gift. I was so disappointed I am waiting for a reply to my email I sent to customer service recently so I can’t give a good review at this stage. It will depend on how good the customer service turns out to be now. Rhonda Kennedy

December 30, 2020
IDEAL OF SWEDEN logo

Reply from IDEAL OF SWEDEN

Hi Rhonda,

I am sorry to hear that the product did not live up to our quality standards. We will of course look further into this for you.

Please contact us here, include a picture of the damage and your order number, and we will help you further: reviews@idealofsweden.com

Best regards,
IDEAL OF SWEDEN

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