If I could give zero stars, I would. This company engages in incredibly deceptive and unprofessional business practices. I placed an order and specifically paid for premium DHL shipping. Fo... See more
Company replied
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Very Quick delivery through FedEx. Unfortunately just a plastic bag as package and the boxes (eye drops) made of light trick paper, were fully flat! I think you should made a better package, a got the... See more
Company replied
Great experience with Idivia! My order was processed swiftly, also quickly despatched. It arrived safely, in a sturdy packaging. Product intact. Tracking information worked perfectly. Will buy again!
Company replied
These guys are in Portugal. I ordered several tubes of La Roche Posay sunscreen on 11/30. FedEx delivered to me in California on 12/5. I'll be ordering my sunscreen from them from now on for as long a... See more
Company replied
Company details
Written by the company
We are passionate about beauty and health, and thrive on making beauty accessible to all. We believe that beauty should be accessible to all, so we provide a global service with a carefully curated product offer, with both a catalog and service fully tailored towards customer satisfaction. Our mission is to make sure that everyone can find the perfect products and advice for them, anywhere in the world, at the best prices possible.
Contact info
Rua 5 de Outubro, 490, 4700-260, Braga, Portugal
- help@idivia.com
- idivia.com
3.7
Average
98 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Euro sunscreen source
These guys are in Portugal. I ordered several tubes of La Roche Posay sunscreen on 11/30. FedEx delivered to me in California on 12/5. I'll be ordering my sunscreen from them from now on for as long as they offer it (or until the US finally catches up and allows its sale in the US).
December 5, 2024
Unprompted review
Reply from Idivia
Dear Demclark,
Thank you so much for your fantastic review! We’re thrilled to hear that your La Roche-Posay sunscreen arrived promptly and that you’re satisfied with your experience. It’s wonderful to know you’ll be making us your go-to source for sunscreen, and we’ll be here to serve you whenever you need it.
We appreciate your kind words and look forward to continuing to provide you with high-quality products—wherever you are!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always happy to help!
Warm regards,
IDIVIA Team
Great and prompt service
The shipping was prompt and there was daily regular updates on progress of shipping. The products were also in good condition. Definitely would buy again
November 14, 2024
Unprompted review
Reply from Idivia
Dear Judith,
Thank you so much for your kind words and for taking the time to leave this wonderful review! We’re thrilled to hear that you were satisfied with the prompt shipping and regular updates, as well as the condition of the products. It’s our goal to provide the best possible service, and we’re glad to know we met your expectations. We look forward to serving you again in the future!
Best regards,
IDIVIA Team
I never received the product ordered 15…
I never received the product ordered 15 septembre it is now November 17 2024 at first they were very responsive but later after telling me item was stuck at the mail of Israel I checked and item never left Portugal I did not receive a refund despite telling them I would complain. To the European consumer order- I gave indivia the number of my complaint and yet I still was not offered a refund
I am still hopping will get my 260 euros or so if refund
Don’t waste your time
September 15, 2024
Unprompted review
Fantastic prices and quick shipment
Fantastic prices and quick shipment! Will definitely buy from them again!
October 12, 2024
Unprompted review
Reply from Idivia
Dear Shannon,
Thank you so much for your amazing review! We’re thrilled to hear that you were happy with our prices and the quick shipment. Your satisfaction is our top priority, and we can’t wait to serve you again in the future.
Best regards,
IDIVIA Team
Good quality products and customer service
I had I few problems with the payment and i email their customer support team which in 1 day answered me and helped me with the whole purchase process. They were kind, helpful and friendly while being very efficient and a few days after I got my products which were all in perfect condition and amazing quality.
September 29, 2024
Unprompted review
Reply from Idivia
Dear Maria,
Thank you so much for your wonderful review! We’re delighted to hear that you had a positive experience with our customer service team. It's great to know that we were able to assist you quickly and efficiently with your payment issue, and that your products arrived in perfect condition. Your feedback means a lot to us, and we’re thrilled that you’re happy with both our service and the quality of the products. We look forward to serving you again soon!
Best regards,
IDIVIA Team
Positive experience
I’m really enjoying the skin care products especially the daily moisturizer which leaves skin very soft and hydrated.
September 21, 2024
Unprompted review
Reply from Idivia
Dear Susan,
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you're enjoying our skincare products.
Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. If you have any questions or need further recommendations, feel free to reach out. We're here to help!
Wishing you continued glowing skin!
Best regards,
IDIVIA Team
First Time Order
I was delighted to find the Redken product on your website and will probably re-order it if it doesn't appear to shelves here in the states. I did not realize that my order was coming from Portugal, but when I saw the address, I was again delighted at the quickness it arrived!
September 10, 2024
Unprompted review
Reply from Idivia
Dear Nancy,
Thank you so much for your kind review! We're thrilled that you found the Redken product you were looking for and that the quick delivery from Portugal exceeded your expectations. It’s great to hear you’re considering re-ordering with us! If you ever need anything else, we’ll be more than happy to assist.
Best regards,
IDIVIA Team
Vichy deodorant purchase
Excellent product, reasonable price, speedy delivery. Great service!!!
August 26, 2024
Unprompted review
Reply from Idivia
Dear,
Thank you so much for your kind words and positive feedback on the Vichy deodorant! We're thrilled to hear that you're happy with the product, pricing, and our delivery service.
If there was anything that led to the one-star rating, please let us know—we'd love the opportunity to improve your experience further. Your satisfaction is our top priority, and we are always here to assist with anything you need.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
IDIVIA Team
Very smooth delivery
I ordered from Japan on Aug 26, received my order on Sep 3 with no issue.
September 3, 2024
Unprompted review
Reply from Idivia
Dear, Thank you so much for your kind review! We're delighted to hear that your delivery went smoothly and that you received your order from Japan without any issues. It's great to know we could provide such a positive experience. If you need anything in the future, feel free to reach out!
Best regards,
IDIVIA Team
Great experience with Idivia
Great experience with Idivia! My order was processed swiftly, also quickly despatched. It arrived safely, in a sturdy packaging. Product intact. Tracking information worked perfectly. Will buy again!
August 28, 2024
Unprompted review
Reply from Idivia
Dear Adriana,
Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with IDIVIA, from the swift processing and dispatch to the safe delivery. It’s great to know the packaging and tracking met your expectations, and we look forward to serving you again in the future!
Best regards,
IDIVIA Team
On time! Great communication from shipper
So relieved they had this hard-to-find item in stock. Despite being halfway around the world, the product arrived quickly for a reasonable shipping cost.
August 27, 2024
Unprompted review
Reply from Idivia
Dear Caitlin,
Thank you so much for your kind review! We’re delighted we could provide the hard-to-find item you were looking for, and it’s great to hear that it arrived quickly despite the distance. We always strive to offer reasonable shipping rates and efficient service. If you need anything else, we’re here to help!
Best regards,
IDIVIA Team
Reply from Idivia
Dear Bárbara,
Thank you for your fantastic review! Your recommendation means a lot to us! If you need anything in the future, we’re always here to help.
Best regards,
IDIVIA Team
Was initially wary of this brand…
Was initially wary of this brand because I hadn't used it before, but my package came really quickly, was the product I wanted, and I live all the way in Australia!
July 1, 2024
Unprompted review
Reply from Idivia
Dear Hannah,
Thank you for your fantastic review! We’re so glad to hear that we could exceed your expectations, especially as a first-time customer. It’s great to know that your package arrived quickly in Australia and that you received the product you were looking for. If you ever need anything else, we’re here to help!
Best regards,
IDIVIA Team
Oder 413667.
Oder 413667.
How long to wait until you will respond or do something appropriate regarding the order??
Return the money!
June 17, 2024
Unprompted review
I ordered a few shampoos from there…
Love them.One the the best stores to buy products.
June 4, 2024
Unprompted review
Reply from Idivia
Dear Asadullah,
Thank you for your amazing review! We're so happy to hear that you love shopping with us and consider us one of the best stores for your products. Your support means the world to us! If you ever need anything, we're always here to help.
Best regards,
IDIVIA Team
Very fast delivery from Portugal
Very fast delivery from Braga Portugal. Products as described and well packed. Thanks for the samples as well!
May 16, 2024
Unprompted review
Reply from Idivia
Dear Christine,
Thank you so much for your wonderful 5-star review! We're very happy to hear that you had an amazing experience from the purchase through to the arrival of your order, and that the products met your expectations and were well packed.
Your satisfaction is our top priority, and your feedback means a lot to us. If you need any assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help.
Best regards,
IDIVIA Team
Amazing service from the purchase…
Amazing service from the purchase through to arrival at my door!
May 15, 2024
Unprompted review
Reply from Idivia
Dear Margaret,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an amazing experience from the purchase through to the arrival of your order.
Your satisfaction is our top priority, and your feedback means a lot to us. If you need any assistance in the future or have any questions, please don't hesitate to reach out. We're always here to help.
Best regards,
IDIVIA Team
Always knew where my order was and when…
Always knew where my order was and when it was going to be delivered. Great service
May 16, 2024
Unprompted review
Reply from Idivia
Dear Kaz,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you always knew where your order was and when it would be delivered. Providing great service is our top priority, and we're glad to know we met your expectations.
If you ever need any assistance or have further feedback, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
IDIVIA Team
Don’t order from here
My order was never delivered and then they refused to refund me or respond to my emails regarding the matter. Please don’t order from here, they are scamming people.
April 26, 2024
Unprompted review
Reply from Idivia
Dear Reviewer,
Thank you very much for your review. For us, every piece of feedback is an opportunity to learn and improve our services. Firstly, we would like to humbly apologize for the frustration and inconvenience you have experienced. We are deeply sorry that your experience with us has not been satisfactory.
We regret that we are unable to identify your specific order based on the information provided. However, we want to assure you that we respond to all customer emails and take immediate action if an order is not delivered. In such cases, we initiate an investigation with the shipping company. If it is confirmed that your order was not delivered, we will either issue a refund or offer the option of a reshipment.
While 99.5% of our orders are delivered within the estimated delivery period, we acknowledge that there can be issues with a small percentage of orders. We are committed to addressing these issues and finding the best solution for each situation.
Please contact us at help@idivia.com with your order details. We are more than willing to assist you and resolve this matter to your satisfaction. Our goal is to provide a stellar experience to everyone who contacts or purchases from us, and we are dedicated to making things right.
Best regards,
IDIVIA Team
Great Experience
I bought 10 bottles of Thealoz Duo eye drops on 3/27/2024 with free shipping at the best price on the internet for that day. I received them at home in Canada on 4/2/2024 (6 days) in perfect condition. The website is easy to use, there were a lot of tracking updates from Idivia during shipment. It was a great experience. Thank you!
April 2, 2024
Unprompted review
Reply from Idivia
Dear Liz,
Thank you so much for your positive review! We're thrilled to hear about your experience with us.
We're delighted that you found our website easy to use and that you received your order promptly and in perfect condition. Providing a seamless shopping experience and ensuring the safe delivery of our products are top priorities for us, so it's fantastic to know that we met your expectations.
We appreciate your kind words and your trust in us. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to help.
Thank you once again for choosing us, and we look forward to serving you again in the future!
Best regards,
IDIVIA Team
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