It was an absolute pleasure to deal with Kevin who was very prompt in liaising through queries, and articulating the process. The bulk order needed to be printed and shipped within a week but they tur... See more
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Fantastic experience for our first order. Had been let down on delivery by another supplier and ID Management Systems got the product out to us next day by 10.00am. The Sales team (Lee in partic... See more
We have made several purchases from IDM now and each time we have had proffesional assitance from point of order right through to delivery. The last purchase made we were told that the cards... See more
Company replied
I was put in touch by a friend who had previously used ID Management Systems and recommended their services. I was pleasantly surprised at how easy the set up stage was and how efficient this was don... See more
Company replied
Company details
Written by the company
ID Management Systems have been at the forefront of the ID industry for over 23 years, reselling technologically advanced products from top brand manufacturers. Our ID experts will be able to assess your requirements and be able to answer any questions you have. Whether you’re looking for ID cards printers, consumables, accessories or custom designed products, we’ll have what you’re looking for and at the right price.
Contact info
14 Cathedral Road, CF11 9LJ, Cardiff, United Kingdom
- 0800 408 1471
- online@idmanagement.com
- idmanagement.com
Software for my ID card printer
I have used ID management systems a few time now and they have always delivered a very good service. I will not go to another business.
September 22, 2016
Unprompted review
Reply from ID Management Systems
Thanks Darren,
Your review means a lot us; we appreciate you taking the time to share your experience with others and look forward to working with you again in the future.
Kind regards
ID Management Systems
customerservice@idmanagement.com
0800 408 1471
Excellent Products, Service and Price
Ordering from ID Management was very easy, the communication was great and the turnaround time for producing custom product was much appreciated. I would have no hesitation in using them again
September 1, 2016
Unprompted review
Reply from ID Management Systems
Thanks Kieron,
Your feedback is greatly appreciated and has been passed on to the member of staff that had dealt with your order. Should you require anything else from us, please feel free to use the contact details below.
Kind regards
ID Management Systems
customerservice@idmanagement.com
0800 408 1471
Lead time miss leading
While I write this review I am still awaiting part of our order. When ordered we where quoted a lead time of 5-7 days this unfortunately turned into 15 days. The order was chased and unfortunately no one was able to return my call. If the lead time was hampered it would have been nice to have been informed.
August 25, 2016
Unprompted review
Reply from ID Management Systems
Hello,
We sincerely apologies for the extended lead time on your order. Your feedback is both informative and constructive. Our shipping and sales department are working to get your product out to you as soon as possible, though we will aim to improve our ETA on products of this nature for future orders. Should you wish to speak to one of us directly though, we would more than happy to take your call.
Kind regards
ID Management Systems
customerservice@idmanagement.com
0800 408 1471
Great Customer Service
Very patient, despite me being a complete annoyance. They were brilliant, with speedy service and friendly staff, I wouldn't hesitate to recommend them.
August 15, 2016
Unprompted review
Reply from ID Management Systems
Hello Megan,
We are always happy to hear from you and are always keen to help as best we can. We look forward to working with you again in the future.
Kind regards
ID Management Systems
customerservice@idmanagement.com
0800 408 1471
Helpful & efficient service
There was an error in our ordering the product. The Team at ID Management Systems, helped identify the correct product required, and speedily delivered it to us.
Great service.
August 10, 2016
Unprompted review
Reply from ID Management Systems
Thanks Sue,
Satisfying our customers ID requirements and making sure they have everything they need is really important to us. Thank you for taking the time to provide your feedback on this matter. Should you require anything else, just use the contact details below.
Kind regards
ID Management Systems
customerservice@idmanagement.com
0800 408 1471
Reply from ID Management Systems
Thanks,
We're glad that we could help you with your ID requirements and are looking forward to working with you in the future. Should you need anything else, we're just a phone call away.
Kind regards
ID Management Systems
customerservice@idmanagement.com
0800 408 1471
Not happy with the end product
The ordering was great, done quick, but really poor end product.
August 2, 2016
Unprompted review
Reply from ID Management Systems
Hello Ricky,
We’re really sorry that you weren’t happy with these lanyards. All of the lanyards, wristbands, cards, etc that we produce are to very specific criteria and these are pictured and described in detail in a pre-production design proof. Having signed the proof for your lanyards, we have produced exactly to your requirement as specified. We have had communication between us directly regarding these lanyards and unfortunately we still haven’t been provided any detail on exactly why you are not happy with the lanyards. We are more than happy to help fix any issue that may have arisen and achieve what you are looking for but we can only work with the information you have provided and agreed to. Please get in touch to help resolve any issues you have and we’ll be happy to help.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Delivery of ID cards/accessories
Goods arrived within couple of days of ordering - good service.
August 2, 2016
Unprompted review
Reply from ID Management Systems
Thanks,
We are please that you were satisfied with the service we provided and thank you for your feedback. Please let us know if there is anything else you require or if there is anything we can improve on.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Reply from ID Management Systems
Thanks Bob,
We appreciate your feedback.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Excellent service
Great products and James was on hand to assist with all my queries efficiently. Fantastic customer service. Quick delivery and very easy to order. Would recommend to anyone. Thank you!
July 11, 2016
Unprompted review
Reply from ID Management Systems
Thanks Lisa,
Your review means a lot to our sales staff; drop us a call should you need anything else.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
delivery
Took 5 days for item to arrive, in my opinion its a bit long given delivery charge close to £10
July 7, 2016
Unprompted review
Reply from ID Management Systems
Thanks,
We appreciate your honest feedback and will take your constructive feedback on board.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
fantastic service, great quality and quick delivery
Very happy with the service i recieved. Item was fantastic, great quality and super quick delivery.
July 5, 2016
Unprompted review
Reply from ID Management Systems
Thanks,
Your feedback is greatly received; we're glad that we could help you with your ID requirements and look forward to working with you again in the future
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Reply from ID Management Systems
Thanks Ranjit,
We thank you for your review and are glad that you were satisfied with the service we provided.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Well managed purchase experiance
Although the products I required were out of stock at the time of ordering I was kept fully informed as to the delay and timescale for delivery.
well done and thank you. :-)
June 30, 2016
Unprompted review
Reply from ID Management Systems
Thanks Andrew,
We try keep our customers up to date on the status of their order. Let us know if you require anything else.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Happy customer
Always get a good consistent level of service which I can rely on, thanks again.
June 28, 2016
Unprompted review
Reply from ID Management Systems
Thanks Stuart,
We always aim to provide consistent and reliable service. Thank you for your feedback.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Easy!
Problem free and swift ordering. Will certainly use ID Management again.
June 22, 2016
Unprompted review
Reply from ID Management Systems
Thanks Calvin,
We aim to please; your feedback means a lot to us and we are glad that you are satisfied with our service. We look forward to working with you again in the future.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
ID Management - Review
ID Management have managed to resolve any previous problems in a very professional manner and with a quick turnaround. I do feel very happy to use ID Management and look forward to working with them in the future.
Thank you :)
June 15, 2016
Unprompted review
Reply from ID Management Systems
Thanks Chloe,
We appreciate you feedback and value your continued business. We're only a call away if you need anything else.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Excellent service and communication
I feel they are spot on in every department: Communication, prices, delivery times.
June 15, 2016
Unprompted review
Reply from ID Management Systems
Thanks Omar,
Your feedback means a lot to us; thank you for taking the time to share your experience with others. We look forward to working with you again in the future.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Need to know how to talk to customers
Whilst being very satisfied in the past with all aspects of service, a recent conversation with Customer Services left me feeling like a naughty schoolboy and that my version of a conversation was obviously a lie rather than a misunderstanding over a delivery date.
June 14, 2016
Unprompted review
Reply from ID Management Systems
Hi Barry,
We appreciate your honest feedback. Your input is informative and constructive, providing us with information on areas we need to improve on. Our team always strive to provide first-class customer service in all areas which is demonstrated with over 93% of our Trustpilot reviews being 4 or 5 stars. It appears though, on this occasion, there was some miscommunication in regards to the expected arrival date of your order. We apologise if you felt confused by any stage of the process which ordinarily is very straightforward. We value your business and hope that this one off experience won't deter you from using our services in the future. As a gesture of goodwill and to demonstrate our resolve to excellence, we will dispatch your next order for free, with no shipping charge.
Warmest regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
Happy customer!
Great service, good price, fast delivery = 1 happy customer.
June 13, 2016
Unprompted review
Reply from ID Management Systems
Thanks Anthony,
We're glad you are happy with our service and have taken the time to provide others with your feedback. Please see our contact information below; should you need anything else, one of our sales members are always more than happy to help.
Kind regards,
ID Management Systems,
customerservice@idmanagement.com
0800 408 1471
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