IDnow Reviews 16,276

Connection test took ages, however the Agent was very professional.

Though the procedure is quick, IDnow is very likely hiring or making the most miserable, unfriendly, untrustworthy people from anywhere. Just unmannered and unhealthy for the identification verification procedure - clear that DocuSign doesn't know there product well or doesn't care about quality at all and firms are basically scammed out of their HR funds.

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyway I was able to manage him.

Low Quality, Bad Employees

Very confortable

All Perfect

Horrible experience - got stuck on the selfie phase no matter what ID I used (tried with passport too). The ID is scanned correctly front and back - even the holograms. But the selfie phase doesn't work!
Doesn't matter what lighting, and what time of the day it is, it just wouldn't recognize my face.
No human identification possible and no one to talk to

Nice, kind and fast service.

Super easy. Good service

My experience with IDnow was one of the most frustrating customer service interactions I've ever had. What should be a straightforward identity verification process turned into a needlessly stressful ordeal due to both technical issues and poor agent attitude.
I was forced to complete the entire process twice because the app malfunctioned during the first attempt. This alone was an inconvenience, but the behavior of the verification agents made the situation much worse.
The first agent I was connected to was unprofessional and impatient. She did not explain the process but instead gave sharp, order-like commands, as if she was angry with me. This lack of guidance and hostile tone left me feeling flustered and agitated, which likely led to me making an error in the app, causing the session to fail.
The second agent, while slightly kinder in tone, displayed a similar unhelpful attitude. When I asked a direct question to ensure I was positioning my passport correctly, she ignored me completely. There was no smile, no reassurance, and no detail about what to expect next. The entire process felt cold and robotic, which is the opposite of what you need when you're already stressed about verifying your identity.
Customer service, especially for a sensitive process like identity verification, should be supportive and clear. IDnow's agents failed on both counts. I cannot recommend this service based on my experience.

Great service!

Pleasant experience

User friendly