IDnow Reviews 16,276

Quality of IDnow services differ extremely by the person in charge. Same subject horrific experience with beasty Eastern European Lady not willing to understand anything asking for strange manoeuvres with my ID card. Second attempt one day later with a charming Lady reducing the process to five clear and easy steps. Obviously there is no standard procedure in charge.

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I read the documents, said documents were hidden behind the confirmation window. So I had to sign blind - never a good thing.

I'm appalled by NeoSurf's verification process, which is powered by IDNow.io. The current system is a ticking time bomb, waiting to be exploited. Here's why:

- *Verification link vulnerability:* The verification link sent via SMS can be shared with anyone, allowing unauthorized access to sensitive information. This link can be used to update names and verify accounts, making it a significant security risk. For example, the verification link looks like this: . This link can be easily shared or exploited.
- *Gallery upload feature:* The verification process allows uploading documents from the gallery instead of taking live pictures. This raises serious concerns about document authenticity and potential tampering. It's alarming that NeoSurf and IDNow.io haven't implemented more robust security measures to prevent this.
- *Lack of live document capture:* Unlike other services, NeoSurf doesn't require live document capture, which makes it easy for users to upload edited or modified documents. This compromises the integrity of the verification process and puts users' sensitive information at risk.
- *In-app verification:* The verification process doesn't take place within the app, instead, it opens in a browser. This increases the risk of exploitation and makes it harder to ensure user safety.
- *Ignored concerns:* I've reported these issues to NeoSurf, but they've ignored my concerns. It's disappointing that they prioritize convenience over security.
We received your case 02258457

It is sometimes a bit difficult to understand

Fast and easy

It was easy and the stuff is very friendly and explains everything if you didn‘t understand it at first.

Great Job. No Problems.

Great experience

I usually don’t leave reviews, but this time I felt I had to. I had a rather unpleasant experience during a recent support session. The agent suddenly took remote control of my phone, including switching the camera and turning on the flashlight, without any prior notice. This happened unexpectedly and really caught me off guard. It felt intrusive — especially since I might have people or children in view that I don’t want to show.

The situation was handled without much empathy, and communication was difficult due to a strong accent. Overall, it just didn’t feel like a good or professional experience.

Patient and great service, thank you!

I believe there is a significant issue with either the company or the employees at iDnow. The individuals handling the verification process were unprofessional, displaying clear frustration and unfriendliness. On multiple occasions, they abruptly ended the verification session without any explanation or closure, leaving us to reconnect and start over. If employees are dissatisfied with their roles, perhaps they should consider other positions. It’s unfair to take out their frustration on customers who are simply trying to complete the process.

super nice and fast, easy to understand the procedure

The person who I spoke, very professional and empathetic