While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went in as I was having problems with my charging port for my phone. I expected to need a new one. They cleaned it, found something in there and so it did not need replacing. This is the second time... See more

Rated 5 out of 5 stars

Brilliant service. Managed to rescue my Macbook pro from a glass of wine/water damage. Gave me immediate advice, offered me options and I went for a partial repair at a very reasonable price. cle... See more

Rated 5 out of 5 stars

Great Service, great communication. Very Fast diagnosis, repair took one hour, same day sent back. Great specialist, without incurring additional costs. With my mac issue if every happened again... See more

Rated 5 out of 5 stars

Wow this guy knows his stuff excellent. Had issues with my iPhone loudspeaker Aron took it in within two hrs was ready and better than ever. 1st class service and excellent customer service and very s... See more

Company details

  1. Computer Repair Service
  2. Data Recovery Service
  3. Phone Repair Service

Written by the company

Trusted Apple Repairs and data recovery service since 2011 | Free Diagnostics - We offer free diagnostics for your Apple device | No Fix No Fee - We follow a strict no-fix no-fee policy, so you don't have to pay any fees if we can't fix your device. | Warranty - We don't end our jobs after device repair but give you a 3-12 months warranty on all repairs. | Free Parking - We provide free parking right in front of our shop for your convenience. | We offer iPhone, iMac and MacBook repairs and data recovery service. Based in Guildford, Surrey.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service…

I went in as I was having problems with my charging port for my phone. I expected to need a new one. They cleaned it, found something in there and so it did not need replacing. This is the second time they have repaired and cleaned rather than replaced when it turns out it has not been necessary. You can trust them not to oversell. We have used them on many occasions for repairs to our family's iPhones and laptops. They are always kind, efficient and always do an excellent job at a fair price.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service, Great comminication

Great Service, great communication.
Very Fast diagnosis, repair took one hour, same day sent back.
Great specialist, without incurring additional costs.
With my mac issue if every happened again will be back here!!!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Fixed a tricky issue with a snapped off phone charger tip. Definitely will go back for any future repairs.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Wow this guy knows his stuff excellent

Wow this guy knows his stuff excellent. Had issues with my iPhone loudspeaker Aron took it in within two hrs was ready and better than ever. 1st class service and excellent customer service and very sensible price. I will and would highly recommend this company to look after your equipment they know there stuff thanks so glad I found them.

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

We have used these guys for a number of…

We have used these guys for a number of years and their service is consistently great! Aron recently replaced a battery in my iphone to give it a longer life and helped today with an update issue. Always so calm, efficient and a pleasure to deal with.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Macbook Battery

I contacted Aron regarding a battery replacement for my Macbook as it could not be repaired at Apple. He was prompt & helpful in replying to my request got a replacement in a couple of days & fitted in a couple of hours. Excellent service & 6 month warranty
Thanks
Steve

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

This is a company of two Apple experts…

This is a company of two Apple experts who bring a lot of experience and offer a very personal service for people who may already be computer literate or, like me, know very little about computers and even less about how to correct a fault.
They are quick, very efficient and charge moderate fees They have been keeping my Mac going for the past 10 years whenever a glitch arises or something needs updating. Their premises in Walnut Tree Close have customer parking, which is a useful bonus.

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

An amazing job on an emergency repair

An amazing job on an emergency repair. Brought me in minutes after my Mac was drenched. They popped it open disconnected what needed to be done and immediately proceeded with drying and cleaning. The Mac is just fine due to their professional skills. Cannot say enough about their excellence in service.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Completely smashed phone and in less than half an hour it was fully fixed and brand new. Overall great service and I highly recommend you choose this shop if your device breaks.

November 13, 2021
Unprompted review
Rated 5 out of 5 stars

Another excellent outcome from my visit…

Another excellent outcome from my visit to iDoctor. Not sure if my enquiry was entirely appropriate; I thought I had lost all my emails. However, it was all sorted and no charge! One very grateful, relieved customer. Would highly recommend.

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking!!

Absolutely shocking!!! Been waiting 4 days for a test result. No answer on the phone and the messenger help only replies with “how can I help” then nothing else!!!! Complete scam!!!! Don’t spend your money with these people!!!!!

September 9, 2021
Unprompted review
iDoctor4U logo

Reply from iDoctor4U

Hi Chris.
I am afraid we cant find any message from you nor any records linked with your name. Are you sure you used our service? We don't offer any tests so maybe you confused us with some medical company? We fix Apple devices and we are based in Guildford, Surrey.

Rated 5 out of 5 stars

Very good service

Used these guys a few times over past 3 years on our macbooks, great service, very quick, good communication and fixed every time, highly recommended.

April 24, 2019
Unprompted review
Rated 5 out of 5 stars

These guys are simply fantastic

These guys are simply fantastic. I had three long chat sessions with Apple and was sent to two service centres and they said my phone was dead. idoctor4u told me what was wrong in two minutes and fixed it during the day. Don't bother with Apple, go to these folks. They were also charming!

November 28, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look