iDoctor4U Reviews 23

Brilliant service. Managed to rescue my Macbook pro from a glass of wine/water damage. Gave me immediate advice, offered me options and I went for a partial repair at a very reasonable price.

clearly very talented people as this is a complex repair on a new style macbook - its working and usable vs Apple who would have charged me multiples.

Would definately return. thanks!

UPDATE: OK, I learnt a massive lesson today (9th Dec 2015). Originally I had my iPhone 6 glass fixed at iDoctor for £110. But, having since smashed my screen as well as the touchscreen, I learnt that Apple would replace all this for just £79. The trouble is that because iDoctor is not Apple-certified, Apple now won't touch my phone at all now, EVER. The Apple representative also said I was ripped off for the service I got from iDoctor. So sadly I've come back to re-review iDoctor and lower the score even further, as not only is the service over-priced with non-Apple parts (Apple don't supply parts to any other third party), but you'll get a cheaper and better service using an actual Apple store.

ORIGINAL REVIEW:

I had both a laptop and an iPhone fixed here. Now, if you're getting your mobile fixed, then it's likely they'll sort you out the same day, if not the next. I had an iPhone 6 smashed screen replaced. For the money (£110 as they gave me discount of £10 as I was having a laptop fixed) they were charging I thought the glass might actually be the real deal, but it's not. The button hole surround is off centre, and it now clicks with every press where it didn't before. So if you can follow some great instructions online via youtube or ifixit.com, then buy exactly the same glass and tools for £10 off eBay and save yourself £100+. Even getting it done at one of those dodgy corner shops would save you a tonne of cash too. Don't get me wrong, the service was quick with this, but I think they're overcharging by quite a bit.

Now onto my laptop. If you're in a hurry or need quick turnaround for business, I would go elsewhere. I had to wait nearly 4 weeks to get this fixed, and that was with me chasing them. Thank god I had another computer or I'd have been screwed! In fact, what made it worse, around the 3 to 4 week mark when I popped in to check with them how it was going, I was told the engineer had gone on holiday for a week, yet two days later it was then fixed. Very strange! Not a great experience in my opinion. I also wasn't sure about the price charged, as I was quoted an off the cuff figure, and that's exactly what it came to, but with no break down of what that covered, i.e. parts, labour etc, some I'm clueless to whether it was a legitimate figure or plucked out of thin air

One last thing, everytime I went in, which was quite a lot over that period, the same guy never seemed to remember my face, not once. All in all, if you want your mobile fixed, they'll turn it around quick, but not cheaply, and computer problems, I think I would simply go elsewhere, especially if you use your computer for business.